RAA Reviews

My recent experience with RAA's Total Loss Department has left me deeply disappointed. Despite a minor accident, the lack of communication and empathy displayed by RAA has been shocking.

After being assured my damages would be covered, I was left in the dark for over a week, only to discover my car had been deemed a total loss without any notification. Despite numerous attempts to contact RAA, I received no apology or explanation for the oversight.

During my call with the Total Loss representative, I was met with indifference and blame-shifting, instead of acknowledgment for their shortcomings. This dismissive attitude is unacceptable.

Furthermore, my concerns about the undervaluation of my recently purchased car were brushed aside, further adding to my frustration.

This experience highlights systemic issues within RAA's communication and customer service practices that need urgent attention. I urge RAA to take responsibility for their actions, apologize for the distress caused, and commit to improving their services.

#RAA #CustomerService #CommunicationIssues #TotalLoss #Disappointed

Always top Quality Service the only place for insurance

Taking too long to response. Waited 2 hours in the car.

Yeah not impressed by the lack of help from the roadside technician.Got lube mobile to come out and they diagnosed the problem in 5 seconds.And y do the Raa tv advertise with all new cars broken down.

Dreadful. As a 20 year member I can without a doubt say I have been undersold inadequate insurance and products over the last few years. The RAA is little more than a shell of its former self and it's staff possess inadequate knowledge to assist with the products and services they provide. Save your money, find other products and services, and don't learn the hard way!

Not a lot to say. I went in, and immediately was sat down with a consultant who answered my questions, explained the product I was looking for (house insurance) and provided me all the paperwork I needed.

Disgusting service, Broke down after hitting guard rail RAA would not tow. Car insurance is required for towing. Have not used my RAA for at least 15 years. What a waste of money. i will be getting this out there to all RAA members.

Update your hours online. You are not open till 4pm Saturdays. I'd have gone this morning if I'd known you closed at noon. Not happy

horrible customer service when you need to make a claim or call for road side assist. people must hate working there

Staff is very professional, friendly and provides great service.
Travel Consultant Isaac was very helpful, knowledgeable and found the perfect itinerary for my trip. He went above and beyond to make my booking. He covered absolutely all my travel plans without having to stress one bit. Excellent customer service Highly recommended!

If I could give no stars then I would, our insurance premiums have gone up because of RAA's incompetence. They want to slug us more financially due to their losses due to the bushfires being their top excuse.... Was told this over the phone and they didn't give a reference number for the recorded call but they have the recording on file anyway. I will be taking all my families insurance policies elsewhere and if it's not resolved then I will be contacting consumer affairs for such a ridiculous excuse to charge more. We the consumer have always paid less for insurance every year due to no claims and good driving records until a certain point where it stays the same, never have we had to pay more. As bad as the red cross in my opinion. Absolute joke!

Got all the road maps I needed with helpful advice.

Thanks so much to Dale for really helping me out today. What a legend, nothing was too much trouble for him. He was so nice I honestly cannot thank Dale and the RAA enough. Also Angela who took my call was so nice. Thanks for all your help today.

The lady behind the cash register abrupt and curt. No passport photos possible at Hinarsh Square after being told by the RAA receptionist over the phone they were available. 1970 service by well meaning but undertrained staff.

I've been in here a few times to buy some travel items and get an international drivers license organised. The location is great and the staff are very friendly and efficient. Travel gear is a bit on the expensive side but good quality stuff.

Their sales people are very keen and responsive, but after you've joined, when it comes to insurance, they don't want to know you.

Travel and Insurance staff are excellent, friendly and knowledgable. Great service.

Don t use these idgits to travel overseas!!
Just found out tonight this useless agency stuffed up my sons & daughter-in-laws booking in Japan!! Their so upset & pissed off and so are we their family!!
Never use them!!

Over 40 minutes on hold and I hung up. Horrid service.

I have 3 policies with RAA, I rang up to cancel 1. Only to find out I still had an ongoing 4th policy being debited out of my account for the past 12 months. 12 payments of $99.00 which continued to come out of my account prior to me cancelling this particular policy 12 months ago. This makes me wonder how many other people are out there who do not realise the same thing is being done to them. Poor management. No compensation for what s been done unlike other industries. Will not be recommending RAA to anyone in future. Entitled company who doesn t care about the customers.

My car was maliciously vandalized by jealous neighbor. The Police would not give me a report no. RAA insurance is useless and will not pay. These people are being paid for insurance to my car. A bunch of criminals. I will not renew my membership next year and will terminate my insurance policy.

11/5/20 Dodgy tactics and make new ( rules ) on the spot, all of a sudden within 5 day with no claims ever the policy goes up $22, on 7/5/20 my insurance for my car per month was $43 and when you go to re new now its $65... after i was told there would be no increase, i would love to keep my money in SA but now it will be going to AAMI much more professional

Doing Outstanding job for Road assistant. They advertise that ' back on the road in a flash'. It's true everytime. Broke my scooter last year and I called RAA and it was there in a flash. We are happy customers. Thank you.

Use them for their outstanding roadside assistance but do pop into the shop now and again for a look. They have a wide range of services for members; all listed on their website. Reasonable deals for members but I rarely purchase from here.

They don t help you but just look to rip you off and milk it as much as they can.

There s fine print in their policies that if you didn t read, you would unfortunately be limited in terms of coverage and assistance unless you upgraded to a different membership which I wasn t suggested at the time.

Encountered a slight error with the RAA for making a vehicle inspection while under tight time lines but Andrew managed to assist me, wasn't pushy at all and gave me all the important information I asked for or forgot to ask as well as persistently looking for my booking that seemed to of gone AWOL. A great example of professionalism.

I consider RAA a trustworthy company, and wanted to take up a car insurance policy with them but I couldn't for the life of me get past the address page on their web site. Sooo frustrating. I had to go with another insurance company in the end.

If you are a member and you need insurance give them a look at

Never again.
Thieves posing as the good guy.
Terrible service.

Fantastic SA operated insurance company. Hold policies for home, car and landlord insurance. Premium insurance product administered in a professional manner by expert staff. Highly recommended.