Quest Diagnosis King of Prussia, PA Reviews

Vince is literally the best. So charismatic and so nice to talk to. I would get my blood taken for no reason to talk to Vince again

I just left and all i can say is Barbara the person who greeted me with a smile was the person who took my blood she was very professional and helpful I don't like getting needles but if i have to i will definitely go back there she had me in and out great customer service Thank you

My appointment was at 7:30 am. I came little earlier and by 7:15 got my blood taken . Very friendly staff and they work fast and accurate. Explained to me about my insurance charges . Great experience

Reporting them to the better business bureau immediately. Horrible bedside matter, complained to my face when I dropped off a specimen that it's a lot of paperwork and they close in 15 minutes, and all around rude leaving me in the waiting room when I arrived for over 20 minutes without acknowledgement.

I received results from my doctor saying ALL 6 TUBES I DROPPED OFF WERE INSUFFICIENT TO BE READ - which is absolutely impossible because one of them was a swab.

For a person who clearly has a medical problem, there was no attention or care for me as a patient. These women should be fired and I will make sure this is reported.

I also demand my money back.

Worst experience ever
On their website they say appointments are highly encouraged so you have the priority.
When I went there; most people were walk-ins and they spent much less time waiting in the small crowded room.
I arrived before my appointment and many walk-ins were served before me. I had to wait for an extra 45 minutes after my scheduled time.
This happened also with 2 other people who scheduled appointments as well.
Another issue with my copay; one of the tests required; The copy is 4x the test price!!
The phlebotomist told me that she has nothing to do with it and I have to contact the billing department.
UPDATE: billing department did nothing about the wrong pricing and their reply to my complaint was this is your financial responsibility

I have been a patient at Quest Diagnostics in king of Prussia pa
The staff is very professional all the time! They are always on time with my appointments!
Dr. Paul Quinn has many Degrees! When your there just tell him your issues! Knowing what it is Dr. Paul Quinn goes right to the source and resolves the problem! There is no Contract to sign and there are no number of treatments you must complete! They are Honest & care about my well being!

Sincerely

Joan Fertal

I've been sitting and waiting for forty minutes already with a temperature sensitive sample, and my wait time is getting longer, not shorter. It's gone from fifteen minutes to an hour. Worst of all, I only need to drop my sample off. This should take less than five minutes.

Do not use this facility.

Got up early on Saturday to arrive by 7 am when the site was scheduled to open. No one showed up in the over one hour I waited. Others waited longer, including those with appointments. Absolutely no way to contact anyone on a Saturday at the national phone number. If they are going to have Saturday hours, some one in the multi-million dollar corporation should be available to customers. Went to second site on Monday. Automated wait time started at 16 minutes. Then after waiting 30 minutes it popped up to 50 minutes. Ended up taking over and hour. Excuse they were down two techs. If that was the case, the fancy technology should have been adjusted to calculate wait time based on staffing.

I was so pleased with service provided by Barbara. She took the time to walk me through the collection process with a friendly demeanor and did an excellent job making me feel comfortable. Barbara represents Quest Diagnostics well and the company is lucky to have someone so kind and talented!

I was in and out in only a few minutes. The employees were professional and kind.