Quartz health solutions Reviews

Apparently, it isn't medically necessary for my 8 year old with a broken arm to be seen sooner than 6 weeks from date of injury. (What's that? It'll have healed incorrectly by then and require further care? No kidding!) I went through your charade of an appeal process that lasted 4 minutes (the longest part was the introduction of the "committee" that asked zero questions after my statement). Truly, you do not care about customer service or patient care, and you've got the reviews to show it. On top of this blatant, unethical cruelty, the incompetent agent scheduling the fake appeals needed to call me 3 different times the day of the appeal as she was unsure if she told me the right time, then said they'd be early, then never called for the appeal, and I had to call her after our scheduled time. Thank goodness open enrollment is right around the corner. Quartz is the worst.

I had a dr send in for prior-authorization. Can t find a dr in my network to deal with my diagnosis. He is the only one who will believe and help me. He tells me he was denied prior-authorization. No reason why. We pay high premiums for our health ins. For you to just deny coverage to a dr out of the network because you feel he s not able to help me. Then maybe you need to get Drs in our network that will take on my illness. Just because you and CDC doesn t think this diesease is real doesn t mean it isn t. There are a lot of people suffering from this and no one to help them. Then you want to just decide nope we won t cover someone because they can help me. Ridiculous!!!! It is so flusterating when you pay high premiums just for insurance and can just be denied coverage from out of network Drs.

I have had a Quartz HMO plan for the past five years and LOVE the prompt professional service, approval of specialty meds, easy wellness reward reimbursement, procedure approval process. Have never had a billing issue. Thanks for the great service.

Bad insurance company. No coverage or limited coverage for someone who suffers with chronic illness. We pay ALOT of money for insurance, for what? For medically necessary medications to not be coveered or be so expensive people can't afford them. Giess they would rather pay for ttips to the ER instead of a much cheaper prescriptiom per month. Disgusting

Totally incompetent. Predatory. Errors are referred to the billing department . The errors were caused by the billing department. And I m relying on them for health care coverage?

We just purchased Fitbit and Garmin watches to participate in their wellness program. These were purchased the Saturday after Christmas. We had everything sync and had rewards points. It is a very confusing system to get the rewards, which is an Amazon card. After the new year starts thes rewards disappear and you can't access the Amazon card. Quartz doesn't seem to care about this as they just keep saying they disappear at the end of the year. After four phone calls they finally explained where to look in the future if we have enough points. Their website is not very friendly to work with plus it is not mobile friendly.

This company is absolutely terrible... I went on the website my chart. To check the status of my insurance to see if I would still be covered. I have proof showing that I was covered still. They will not pay for this bill. Due to them not getting a letter from my employer in time. They stated that since the employer put in this date. My employer never gave me a specific end date. I went to the ER one day after it ended. They still will not pay for it. I have always had issues with this company. They have also told me I would be covered at this place and I wasn t... I got charged. This company literally rips people off and when they need help... they aren t there to help. Would never recommend this company ever to anyone.

An absolute scam. These people profit off the sick and dying. They don't cover anything, they are impossible to get ahold of, and they provide terrible service. You're better off buying a piggy bank than doing business with Quartz Health.

When I looked up Quartz's phone number, I was shocked to see they only have a 1.9 Star average on Google. As both a Member of Quartz and a Practice Manager who works with many insurance companies, I can honestly say that this place is one of the easiest companies to work with. They provide incredibly friendly member support staff, great benefits, and an easy to use online system integrated with Epic MyChart.

Quartz is the worst medical insurance you could have. They deny everything. My friend had the exact same prescription I did and it took no time for Dean to approve it, but Quartz denied it as "not medically necessary." It is absolutely necessary, and my six family members and I will be switching to Dean. I'll let everyone I know that Dean is real health coverage and Quartz is, as others have stated here already, a scam. Don't waste your money. Their highly-paid "expert" doctors, who are likely not experts on rare conditions, will deny what you need because it means a bigger bonus for them at the end of the year. And good luck getting their customer service to answer your questions. They may as well not have a customer service department at all. If I could give zero stars, I would.