Quality Auto Parts Review

i ordered headlight for my car , fast shipping and good parts

they are just broker they don't have any part !!

Got a call from them this morning, however I'm not local, my truck runs fine, and more importantly, I never contacted Quality Auto Parts in the past, or ever.
So I was quite surprised this morning when someone named "Kevin" left a voicemail telling me they had the parts I was looking for. Unfortunately I'm not looking for parts, sorry Kevin,

My experience was horrible with these people. They don't know what they are doing at all. And are very dishonest. Stay away from quality auto I'll never do business with qa ever again!

The company is based out of Bangalore , India. Salvages used parts from companies listed on junkyard.com. These guys are brokers and the prices are exorbitant when compared to the listing on Junkyard for the same part.
Note : I was one of their employees

Suspicious from the beginning. A part that is rare and they were willing to sell it to me cheaper than seemed reasonable. Didn't make sense..Indian people...sounded more like the sales pitch you get on spam calls. I Don't trust them. Thank God my PayPal did not go through!!!

Thanks to Robert and Casper for helping out on my parts for my truck, they try to make sure I'm a satisfy customer..thanks again

HORRIBLE...Please take my advice...Do worst your money and your time. they don't have parts they telling it is ready to ship and take the money from the creditcard. they are liar.
don't believe them.

Fast service and knowledgeable about what I needed. Very professional and excellent customer service. Recieved call back to make sure my order was right.
Will use them again and would, will recommend to all my friends

This place sucks. You have to negotiate on the price. I had to pay 450.00 for a part that cost 140.00. Bad thing is, that part is not produced anymore. They ripped me a new ass crack. Never do business with them.

I ordered a door mirror yesterday. I should have read the reviews first. Time will tell however... Any major credit card company will rule in your favor in matters like the reviews report. I once delta with a shady Co. That ended up paying ME for my time to send them back there attempted bad faith sale to me. The ONLY thing these type of people listen to is the loss of money and attorneys can't touch them.
It came and in good condition. But if I had waited two days I could have got it for $150 instead of the $250 I paid.
MY BAD I'M A SICKER. ..THE ONE BORE EVERY MINUTE

THIS PLACE IS A SCAM THEY PRESSURE YOU INTO BUYING THE PART RIGHT AWAY WITHOUT LOOKING ANYWHERE ELSE, WHEN YOU QUESTION THEM ABOUT THE 2 STAR RATING ON GOOGLE THEY REPLY DONT WORRY ABOUT THAT GOOGLE REVIEWS DONT MATTER! THEY CALLED ME A SCAM SINCE I DECIDED TO HOLD OFF ON ORDERING ONCE I READ ALL THE REVIEWS!

Hard to believe they say they have the part and they dont and 2 weeks go by with no delivery or contact.When callled they say the part is damaged and it will be another 2 weeks.Found the part for 3 times less than they quoted.They did in fact refund me.If i could say zero i would.

Horrible. They sent me the wrong part and it was broken. They made me cover the return shipping cost, for their mistake. The made me provide a packing slip to return the item, when I did not recieve one in original package. Believe it to be a scam.

The worse EXPERIENCE IN CUSTOMER SERVICE AND to deal with them, they were not honest from the beginning. They quoted me a price for parts and called me later that it would be double the price and not honored the price! They do not keep their word! Run away from them. They do not explain with clarity! They are difficult to deal with since they call different sites to get the parts and you have to deal with multiple callers! I wasted my time and money!!

Call received from QUALITY AUTO: 19 JULY 2019 @ 5:30 PM EST.
Put out an internet inquiry across several Auto Parts' websites for Grade "A" & "B" rated parts and this Indian guy named "Jordan" called stating he had my part for $1700. Said he was located in Chicago. While I'm listening to his spiel, I pulled QUALITY AUTO PARTS up on line, put in the coordinate location and noticed the location was just a bldg. probably used as a call center. Told "Jordan" I was from Detroit, but lived in GA and ONLY wanted parts from Southern or South-Western locales. Jordan actually guaranteed he had warehoused parts from all over North America AND Canada! Even told me he could give a Military discount and would lower the price to $1100. When I told him I located the part from an actual Auto parts dealer, complete with pictures of the matching vehicle (Time-Stamped that day), he insisted "it could never be as good as HIS part. Are the Indian immigrants getting crash courses in fraud?!?
Don't waste your time.

I ordered a used 2000 BMW Z-3 tail light, and it came in 3 days, at i/2 of oem price. Thank you.

This is the most dishonest company i have ever dealt with. They assure you that they have the part your looking for and after they receive your money they give you all types of excuse for not receiving your part...lies !!!! every week they keep telling me that they are sending me confirmation emails with a tracking number and nothing ever comes. Be very aware and make sure and pay with Paypal that might be the only way you get back your money!!!

BEWARE!!!! DO NOT USE THIS COMPANY. BEWARE!!!! . THEY ARE CROOKS. THEY WILL TAKE UR MONEY .NO PART. FAKE NAMES . FAKE BUISNESS FRONT! B E W A R E!!!!!

My husband contacted them to order a part for a vintage truck we own. He was advised that they had what he was looking for and would ship it. They charged our credit card immediately. Three weeks later and no part. A week after my husband ordered it, they advised they were incorrect and did not have one. They then called a couple days ago to tell us they had the part, but he had found it elsewhere. Supposedly they were crediting our charge card, but I haven't seen a credit yet. I disputed the charges today. I can't understand how you don't know what you have. It is ridiculous that they even charge the card prior to putting their hands on the part and then don't promptly issue a credit. This is one of the very few times we have done business with someone online and was disappointed --- I guess We've been lucky. Sorry that we didn't read the reviews prior to ordering. The bad reviews sure outnumber the good. In any case, if you are thinking of ordering from them do yourself a favor and don't. My husband found what he wanted at East West Auto Parts in Tulsa, OK, and he was treated right. Their reviews seem pretty good. Just thought I would share that as an option.

I had a very good experience with Quality Auto Parts.They found me a hard to find rear deck for a car that went out of production in 1994. They were in communication with me from the day I submitted my search, and sent pictures to verify the part was correct. They went as far as asking if I had a company address to send the part, which saved over $150 on shipping charges. The part came in just as described and shown in the photo.

These guys are terrible. They gave me a price on the phone as soon as I asked for it via email I found out that they were not the correct parts and the correct parts would be twice as much. A total waste of time.

The worst place to every buy things from. Don't even try to look at there website. They will tell you one thing and say something else. Dirty parts from junk yard and will still hold you down with restocking fee.

I sent an online request to this company for a Ford Focus intake manifold. I got a call the next day from very rude and pushy salesperson. He quoted me a price of $200 for a used part. I explained to him that I could find a brand-new OEM part on Ebay (from a Ford dealership) for about that same price. He told me I was mistaken, that Ebay parts are all non-OEM garbage, and that Ford no longer makes this part for a 2006 Focus. He told me that if I bought the part off Ebay I'd regret it and be calling him back anyways.

Well, today my Ebay part arrived. It was shipped from a Ford dealership, and has a Ford part number. It is 100% genuine Ford and was less expensive than the used part priced quoted by Quality Auto Parts.

IF YOU WANT GOOD CUSTOMER SERVICE AVOID THEM. I WILL NEVER DO BUSINESS WITH THEM AGAIN.

They are professionally worked hard for me
So that gave them 5 stars!!!!

Jay

I work at a salvage yard in Ontario and have been contacted a few times on different occasions from this company for parts. They are really unprofessional and demanding. They don't own any parts themselves and make their customers believe they are getting direct service yet are a third party broker just out to mark up costs for their own profit. I would give 0/5 stars if it were possible. Do not deal with this company, call your local yards directly.

Been almost a month trying to het a door. Keeps trying not to return my $600 or send door.

I got the run around after I paid for a part. I had to deal with several different people about a bumper and it way over priced.they wanted twice as much for a used windshield that I could of gotten a new one installed and the old one disposed of I hate the guys!!!!!!!!ii I still haven't gotten my part almost 3 weeks later

Buyers Beware! After much deliberation and verified numbers set matched to specific headlight assembly as paired for my purchase I confirmed with Volvo to be sure of compatibility. And was reassured by "Frank Wilson" sale that all lamps, ballasts, leveling and the active Adaptive drive motors and lenses were tested, correct and fully functional for low price agreed on. Today I received the second of two unmathunm part numbers neither of which match pre sale Mfr. Part number, as well one in terrible condition not even cleaned with lense burn marks{8} from a bad polisher or incident, and without any adequate packaging unless you'd consider a six-pack ring packing material. Now facing some more of same color service or pay shipping to 2 warehouse locations . And, now knowing these type business practices, a 25% RESTOCK fee ATOP $700 SALE PRICE.
BEWARE OF FRANK, WENDAL, Kevin or anyone else selling hard case as I believe they are an scam operation call center FIRST & FOREMOST only. My parts were quoted as above mentionmand a verified MATCH from the same vehicle and one incorrect assembly came from NJ and the other from IL neither even match the quote part number.. hide your Money!

I was very apprehensive to order anything for our SUZUKI XL7 from Quality Auto Parts. We had been searching for weeks online. Alan was very professional experience also patient with us.
He even said that I can look them up via B B B, so we did! We ordered the product on the 20th and received it on the 25th we were able to track as well two thumbs up he'd ask to notify him upon arrival... we rate this experience 5 stars.

I put in a request for a part on another website, Ivan calls from this business and tells me he has my part. I ask for a picture. He says he can't give me a picture until I submit payment. He states he has lots of vehicles in his yard the same as the one I'm working on (a 37 year old car, that was only manufactured for three years). I find this hard to believe. He was very pushy and not very helpful. He had a foreign accent which worried me that I was talking to someone overseas. I can't in good conscious order from this company. The review system will not continue without at least giving a single star, none deserved here. Buyer Beware!

What the consumer has to understand is that Quality Auto Parts has NO PARTS. They are merely a "parts broker" that shops the country ( buying from legit auto salvage yards ). They then have the part shipped to consumer (without actually seeing or having the part ) and pocket the mark-up. I just want people to understand the company they are dealing with.

I was quoted a price but was charged $120.00 extra service fee. I was promised part in 5-7 days, the tracking number provided showed part being shipped to several depots throughout the US, then showed being held due to no commercial invoice and now today the part is being returned to shipper. I did not feel comfortable dealing with this company but was assured the part would arrive as promised. I used Paypal for payment as I still thought they were fraudulent and have filed a dispute with Paypal. This company is a bunch of inconsiderate scammers.
Updating as promised, I was issued a full refund for parts today and the salesman explained the shipping company was at least partially responsible for the mistakes made. So, I don't have my parts but I am satisfied that a full refund was issued promptly and this action by the seller has restored at least some of my trust.

If I could leave negative stars I would.. absolutley horrible company.

In addition of the very expensive and illogical prices they offer, they have very unprofessional customer service . In conclusion they look like scammer, so save yourself and don't waste your time!

BOUGHT PARTS FROM MY COMPANY. WAS TOLD THERE WAS NO RETURNS AND THEY HAD THEIR CUSTOMER SHIP IT DIRECTLY TO ME FOR A REFUND.

THIS COMPANY IS SHADY AS HELL. WILL NEVER DO BUSINESS WITH THEM AGAIN.

This is absoluyly the worst experience I've ever had with an online company do not order from them

The salesperson was too pushy about selling his parts and he hang up the phone just because he sensed that I might go with another seller. Very unprofessional and rude.

This company is horrible in every way. from emails to phone calls and frank the representative of this company is horrible. I would not recommend this company for any thing but stay away from them.

Asked for a sway bar for my classic '93 Lincoln Mark viii. They were able to find one and said it was in Quebec, therefore it would be less expensive for me. I was never told that the cost would be in USD for a CDN part, so they agreed to reduce to fee a bit. Then they called to say this first available part was in poor shape and would source a different one. In this regard I'm glad that they cared enough to not just send me junk, or a rusted out part. Unfortunately the cost went up for border fees, but those were split between me and the company in this case, so after all was said and done, I was able to get an excellent shape Swsy bar, and the company was able to get their price. It would have been nice to have known that they were just sourceing the part for me, but regardless they were able to find one whereas I could not. I would recommend them as your parts sourcing company, but make sure they will get a good part for you to use.

Eight out of ten. Quite happy with the service.

Would have been a full ten but on the email announcing that the order was on its way I would be able to track the progress. Which I wasn t able to do. This gave me some concern.

Knowing better when it may arrive allows for better planning on my part.

Buyers/Vendors Beware: Selling Used Parts for the price of new.

FYI to the consumer: this company does not own any inventory. Quality Auto Parts is simply a parts brokering business. When you purchase a part from Quality Auto Parts, they order it from an actual salvage yard and have the part shipped to you with a mark up on the price. Car-Part . com is the website Quality Auto Parts (and other parts brokers) uses to search for the parts they sell. You can search the same site and order it directly from the supplier for much cheaper.

Ordered parts to Canada, no problems whatsoever, good sales guy who went out of his way to get me the Porsche tail light at a discounted price. One week to get from
Chicago to Calgary. Very satisfied

Purchased a used compressor, supposedly it was checked for operation. Which is B.S! Upon opening box it was filthy, wires cut and oil all over it. It was obvious that it was taken off a vehicle and stuck in a box. Contacted them and they said said to return it, would not pay for return shipping and blatantly asked me if I was interested in a discount. Seriously? I have bought a lot of parts over the past 40 years and this company is the worst!!! Stay away from them!!! I will dispute this charge.

Very poor service. Offered a part they could not get, then never informed me -- after taking my shipping and payment info. Spent two weeks waiting for a part that never arrived. I was not charged, but what a waste of time! Poor management.

Actually I had a great experience with Quality Auto Parts. The sideview mirror on my 15-passenger van broke (as I was driving it bumped against a post). It is a LARGE sideview mirror, and was just a shattered mirror, the rest of the part was undamaged but I learned that I had to replace the entire part. A $300+ job. So I searched the web, found the mirror for half the price and contacted these guys. Immediate response. Checked vehicle model and date, rechecked and confirmed. Got a phone call to confirm. I asked, "What do I do if the wrong thing comes in the mail?" They said I could send it back. (Which of course I really didn't want to do). I could manage without the mirror for the time being, so I was OK to wait for the replacement part to arrive in the mail. I got another call before it was sent, and I told them that if this didn't work out I'd blast them on the online review. "I am sure you will have a great experience and give us a good review," I was told. Replacement part arrived, condition excellent but couldn't bet that it was new as the packaging was not original. Took it to my trusty auto mechanic who's been doing work on our cars for 10+ years and he got it installed the same day. Would definitely work with these guys again. If you do use QAP, make sure that you give them the correct information about your vehicle and realize that you will have to wait for the time it takes for the replacement part to arrive. Thanks, QAP!

Theyre REALLY good at ripping off people- they DID NOT supply the part (that was GARBAGE) but had ZERO issue charging me almost 1000$ for a scrap part and then refusing to refund my payment. Why? Because "we didnt supply the part, so, you'll have to take it up with the company that supplied it". Great- so, now I have to file 2 Attorney General Complaints instead of one. If I could rate it NEGATIVE stars, I would!!!

Quote me a price for a transmission, I asked for and email never got one! Called them back and the short of it is they told I did that I must check my spam, which I did still no email! Called them back bottom line I as the customer is wrong they are right! Imagine if you will you buy a part that doesn't work, if they are going to argue with about an email! Wow, my impression is they are scammers crooks and from what I see of their reviews its proven out! Stay away from quality auto parts!

Although rather costly, this Chicago business has the resources to locate a part anywhere in the U.S. They were careful to get the correct part for my '87 van. I was very pleased with their service.

waste of time trying to deal with this company better business bureau accredited ha goes to show you that bbb accreditation means nothing any more

I ordered a steering column for a 2000 corvette..needed the sensor and actuator off of the column...Recieved it and the sensor was bad..which was one of the reason I purchased the complete column..pd $80 to return the part because it had a 30 day returnn policy..I only had it 2 days..call them abt it they said they didnt warranty sensors...have talked and emailed a few times ..now no reply from them..also nothing to show they are processing my $430 refund...