Tarek & Mario took amazing patience & care for our business problems holistically. 5 stars.
Great easy service, staff were on the ball and helped in a friendly manner. Prospa did basically everything for me and there was not much to do. Great service
Fantastic customer service, friendly and very helpful. Thanks Alex
Thank you Prospa for your great customer service and a special thanks to Tarek. The process was easy and professional. The loan was quickly approved. The funds were received promptly. Everything simple and efficient!
Totally satisfied with our experience with Prosper ! Dylan James and the crew were so helpful in processing and finalizing our no fuss loan ! Thanks Guys !! Recommend !! :-))
Prospa was unreal to deal with, thought it was actually to good to be true... but they delivered in under 24 hours. Highly recommended!
Couldn't be happier with the service I've used Prospa twice for seed funding for projects and wouldn't hesitate to use them again. Fast approval and turn around on funds means that you don't miss opportunities
Oliver was extremely informative and helpful throughout the easy process. I really did appreciate his sincere care for my business, giving me helpful tips that I could use to better my business in the future as well as right now. I couldn t recommend Oliver s service enough. Extremely happy, thanks again!
Just applied for a loan with Prospa they were extremely easy to deal with and everything was approved and finalised very quickly great for a small business like us.Maria was great.
Great service, easy paperwork and staff are very helpful.
Angie was most helpful and patient with answering all my questions at the outset.
Would like to thank Omar for his assistance highly recommend Prospa. There support was greatly appreciated. thank you again
Prospa have been amazing helping me grow my business and keep things on track. Very easy and efficient to work with. Fast response time when you need it and great with communication. Thank you again Stephen for your superb service.
I didn't think I would get approved after so many banks saying a constant no,no,no They have allowed me to move forward and I can't thank t hem enough Thank you!!!!
I am very thankful to PROSPA for approving my loan. It was a great help in my time of need. The process hardly took 2 days and the amount was in my account the third day. It can't be any quicker!! Nick and the team were very helpful and professional!
I was amazed how friendly and helpful My representative was Mona.. quick and efficient and nothing was too much trouble for her to help me with. Very Happy with the service!
Maria from Prospa was great and the most helpful person! The loan application process was hassle free and one of the best I have experienced. Can not recommend these guys enough!
Great customer service. Super fast access to funds. Im a happy customer. Special thank you to Tony Gu for your efficiency at work. Well done!
Excellent Customer Service best in the business hands down
After having some bad experiences with other lenders I was a bit hesitant to try Prospa, however I have been completely taken aback by the fantastic service! Oliver was so friendly and easy to go through the application with and was immediately approved. I couldn't be happier with the experience.
Oliver was a legend, easy to deal with, process was seamless. Did what the banks couldn't do. Highly recommend, ask to to talk to the my man Oliver, he will get it sorted.
Fantastic customer service. Quick and easy process with the reqired outcomes. Would use them again
I had the consultant Blake, who was very kind felt like I was talking to a mate. It was very quick and easy with all the information I needed. Personally I loved the fast process.!
My second commercial loan with Pospa, service excellent & process easy & quick. Highly recommend.
Great service provided, fast response, high recommendation !!!!
I have nothing but praise for the service and response from James at prosper. He listened to my needs and worked well for me and my small business. Thank you so very much and i look forward to using this company again
Dev was awesome. Got stuff done so quickly Thanks for all your help
The service was excellent and extremely fast with no fuss. I would highly recommend Prospa for all small businesses.
Very quick and easy to keep things running smooth Onya prospa
If your business is having loan issues with Prospa and you need extra support compared to what their front-line staff are offering, ask to speak with their Senior Collections Officer - they were able to help our business find a real and meaningful solution. It took a bit of negotiating, but they did come to the table with genuine help and I want to thank them for this support during this trying time. It is sincerely appreciated.
*** THE DEVIL IS IN THE DETAIL (ITS THE DAILY FEES!!) *** Prospa is out there boasting about their benevolent service to the SME sector and at the same time being deliberately dishonest about the real cost of their loan product. If you do have a Prospa loan then you might want to consider the following before taking out another loan/redraw: * Prospa (and other Fintech lenders) usually communicate the cost of the loan as a 'Factor' which is the same as the total interest payable expressed as a percentage of principal borrowed. A 'Factor' doesn't include processing and Direct Debit fees which are usually negligible relative to the scheduled repayment. * Prospa and its competitors incur a cost of approx. $1 for each Direct Debit they draw from a borrowers bank account. Most lenders pass that cost on to the borrower in the form of a Direct Debit fee of say $3 to $5. * Prospa do pass this cost on but unfortunately they do so in a manner that is just unconscionable.. A Prospa loan of $200,000 over a 12 month term means 260 daily repayments to be processed, and each of those includes a $45 fee passed on to the borrower. How do you justify passing on a cost you incurred as $1 but billing the customer for 45 times that?
Fantastic fast and hassle free application and approval process.
Great Service, Amazing follow up and an easy process.. thank You
Thanks Fi, you were very efficient & made the process so easy.
I love dealing with Adrian at Prospa. He is patient and understanding and the whole process is made extremely easy and hassle free. Thanks Prospa and Adrian.
never ever think of getting a loan from this company. they will charge you future interest payment if you want to get out of the contract early. of course , it wasnt exlpained when signing Here is my experience with Prospa if anyone interested Loan Amount (Disbursement) $150,000.00 Loan Origination Fee $4,500.00 (Capitalised onto the loan) Total Starting Loan Amount $154,500.00 Term (months) 24 104 x Weekly repayment amount $1,900.05 (Incl all fees, charges, interest) Total payback over full 24 months $197,605.20 Total payback if paid out within first 3 months $169,950.00 (From date of settlement) loan start 01/07/2019 paid out 27/04/2020 loan duration :10month total amount paid out to prospa: $202105.02 interest + fee amount only: $52105.02
Two loans with Prospa. I would highly recommend this company as I have dealt with a few others in the past and none of them compare. The whole process from start to finish was easy and the staff are very friendly. Thanks Tony!
Great experience and customer service shown from Terek. Thanks mate
If they get your number they will keep hounding you - even if you tell them to stop calling they will not.
Very quick easy service. No compounding interest. Extremely helpful staff. Special thanks to Tarek nothing was too hard.
Great service. Fast approval and turnaround. They are expensive, but sometimes you have to bite the bullet. Great that you can pay back early with significant savings!
Great prompt service from Alex and team. Extremely friendly people with efficient service. It s a very quick and straightforward process no hassle at all. Thanks Prospa.
We always received the most amazing service with great results. Speedy, complete understanding of your situation and ready to help. Thank you again & look forward to an ongoing relationship with Prospa in the future.
Prospa have been great for us. They give answers quickly and no pressure.
Great deal. And very cooperating people. Probably Maria she is very nicely cooperate. Thanks to her and Prospa.
Excellent Customer Service from Stephen , Had a reply within 24hrs after my application processed. Would highly recommend
FANTASTIC SERVICE!!!! VERY EASY TO DEAL WITH...
Quick, easy to deal with. Have always had a great experience with prospa!
Great service, fair enough for the obligation fee. Real money, easy talk, fast and good customer service (agent- Tarek :) thannk heaps
Blake went over and beyond to ensure that I was looked after today. Thank you Blake..
Quick, friendly and easy All the best Thank you..
Extremely friendly people the other end of the phone that put me at ease. It s a very quick and straightforward process no hassle at all . Has immediately helped my small business have some extra cash flow and move in the direction I would like it to grow.
Fantastic service, easy to work with so much help and fast!
Can highly recommend Prospa. For a low doc loan, this was taken care of very quickly with great assistance from all the team there.
Previously assisted by Peter then Luke today,love their customer service and very efficient. Happy camper always when going through Prospa
Prospa was so easy to deal with, the whole experience was quick and easy they tailored the loan that suited me, more than happy
As soon as you make an enquiry, they will ring you several times a day, EVERY Day. Non-stop. They don't actually listen to your needs, or explanations. I wouldn't recommend them to anyone.
I have just organised my second Prospa loan after I paid off the 1st one off. Great & helpful staff, easy approach to extra cash for small business loan. Thankx Omar for great service & thankx Prospa for saving me twice
Very disappointed in Prospa been with them for nearly 12 months had a bad month contacted them for some help all they did was kick me while I was down wouldn t trust them with a $40 lay buy at Kmart
Quick and easy to work with. Very happy with the service and explanation
Just got our second loan with Prospa. Very easy to deal with
Absolutely would not recommend Prospa! If I had a chance to change things I would have NEVER taken a loan with them! Extreme not supporting and not understanding during these hard times for small business and in particular Hospitality business! I ve been speaking with them since February with small to little success to actually work out a solution. They send sneaky offers where interest is increased without even telling you and charge us more than $100 a day of interest currently as we are obviously requesting our loan to be deferred! I have not had any issues with other small lenders like Kikka and GetCapital and will highly recommend them instead of Prospa for anyone looking to take a small business loan!
Fast and efficient all the way up to signing the Docs, DocuSign was difficult. Otherwise a great service.
Great to deal with and very Efficient service. A pleasure to work with. Thumbs up
Zero support to small businesses during this crisis.. I can't even talk to someone about placing my 2 last payments on hold. Companies like these are a disgrace.
Quick, simple and no hassle. Completely different service compared to other major lenders who, after all their advertising telling you how simple an application is and how much they can help you, don't seem to understand that you're applying for business assistance because you want to move forward in your business!! They don't help you at all, never get back to you when they say they will and in some cases don't even let you know what is happening with an application. Prospa - a breath of fresh air. Thanks Matthew.
The friendly staff that processed my loan did it quickly with no fuss whatsoever. This is the 2nd time I ve used Prospa for this reason . They explain all aspects in detail and provided me with an improved interest rate. Thanks again Lester and Jack.
Prospa Customer service is excellent. I spoke to Mona and she is very honest and transparent. She explained me the process and also the costs involved for the loan. Mona is never been impatient to answer the same questions. This is the second time Prospa helped me with the funds required for my business. Once Again thank you Mona for an excellent customer service.
Easiest company to work with ever.....will definitely use again
peter is very helpful! if you need it just go for it! rate is better them others + good service!
Great company to deal with. Fast , friendly & super fast.
Two loans through prospa without the fuss of the banks. Very efficient staff, very helpful.
Absolutely amazing staff were extremely helpful and polite so easy to deal with wonderful experience posting for my wife and myself
Very poor service, 19 years in business and multiple businesses and because one of my businesses they won t give loans to that industry they won t help me with finance but for 2 years they have been sending me emails trying to get me to take out finance, all I needed was a small business loan to purchase another store out to make my business keep growing, wasted my time asking for bank statements and all details for a loan when they could off told me at the start they wasn t interested in helping me. Never defaulted on any loans and always paid off early. I pay tax and am a legit business and not going broke or anything I m growing at a nice study pace each month. So will be taking my business else where. I never post negative feed back on other businesses but this service well it speaks for it self. UPDATE AFTER THERE REPLY Yes they did try to help, by getting me to lie on my application, they tried to use another one of my businesses to approve the loan saying funds are for that business, when the funds are actually being used for my adult stores, they told me just to use it but we will put it in the other business name. As prospa is like a lot of other finance companies still discriminating against adult stores, catch up with the times guys. Will be forwarding this on with the action that is going a head already for discrimination against adult stores and there staff. Yes I know I got the approval on the other business but I want the finance against the correct business that is using the funds and they won t approve the loan if I say the adult store, but sorry Prospa I will not lie for you guys to look good and say you helped when you actually didn t. Don t need the funds that bad. And your interest rate is not as great as you make out to be. Do the interest sums your self over the term not the month interest rate they give you and then do your shopping around, Businessfuel will be keeping all my business as they don t discriminate against my business at all. Thank you for wasting my time prospa.
