While the company's film and video productions are...
While the company's film and video productions are well-executed, the customer service and communication could be improved. The team showed expertise and creativity in their work, producing high-quality content. However, the lack of proactive communication and delays in responding to inquiries were frustrating. The pricing was fair, but there were additional fees that were not initially disclosed. Overall, the end result was satisfactory, but the lack of transparency and communication made the experience less enjoyable. If they can address these issues, it will greatly enhance the overall customer experience.