4 years ago
Horrible experience. Staff originally were helpful...
Horrible experience. Staff originally were helpful and quite friendly, so I brought my files down in the afternoon- I wanted a 32 page book to be printed and bound (perfect binding).
Staff told me to come back in 3-4 hours, so I came back around 6 (after waiting the entire day) only to be given 32 loose sheets of printed paper. When I asked why it wasn't bound, the staff played dumb and told me that I didn't ask for binding.
I had stated CLEARLY that I wanted it to be bound, I had set up the bleed for binding and I must have said it at least 10 times, that I wanted it to be bound. If they honestly didn't know I wanted it to be bound, why did they ask me to come back in 3-4 hours, when printing 30 loose sheets takes under 20 minutes?
Not only that, 3 of the pages were printed incorrectly. When I pointed this out to the staff, they were quick to shift the blame and tell me "It's your file problem, not my fault". I've been looking at this file for the past 3 months, and I've had it printed by other printers without a problem. It is most certainly not my fault.
I ended up paying $61 for 32 pieces of printed paper. When I brought the same file to another printer, it was printed, cut and bound in under 30 minutes with no mistakes, and it only cost me ~$40.
In summary, the staff lied to me, made me wait 3-4 hours and then acted dumb when I questioned them. They also didn't own up to their own mistakes, and didn't offer a reprint. An overall horrible experience. Print That Now? More like Print That Never.