Stevie Brummell made my car shopping experience so smooth and pain free. I had previously went to another dealer who ran me through the ringer and frustrated me so much I didn t wang to buy a car until I went to Preston Ford and Stevie helped me out. Now I have an amazing SUV that I love! He is awesome!!!
Had problem while my wife and I were on a road trip with our 2002 E-150 Van to Ocean City Md. While driving all of a sudden we had an issue where the engine was misfiring very badly at idle. We checked google for the closest Ford Dealer and found Preston Ford in Pittsfield Md.
We described the problem to service writer Heather Rowley and she said she would be able to have the problem checked out while we were waiting.
She returned after 20 minutes to report our problem was a defective spark plug coil and presented two estimates. one to to replace defective part only or second to replace all coils.
Since 6 of the coils were originals, We decided to have all 8 replaced at this time. While waiting we were offered use of a courtesy vehicle which allowed us to have a pleasant lunch and explore the local town.
This dealer and staff has fantastic customer service skills they do excellent work . I even had a nice discussion about cars and repairs with the mechanic that was performing the repair work.
If we ever need repair work with in the Ocean City, Md area this is where we will return.
DO NOT BUY A CAR OR HAVE YOUR VEHICLE SERVICED AT THIS DEALER!!!
I did and now need to have my engine replaced @ $12,000.00 due to either their service negligence or fraudulent business practices or both.
I purchased my 2017 Ford Fusion Sport on 12/31/16 as part of their Drive to 40 or some such national dealer campaign to be the highest sales in the country. As part of the deal I signed up for the Preston for Life which included a 100,000-mile engine warranty. (Not worth the paper it s written on... More later). Due to its close proximity to my work, I EXCLUSIVELY serviced the car at their Boulevard location in Lewes. Always with Full synthetic oil.The following spring, I noticed a rough idle which I brought up to the service advisor on my next oil change. No problem found. Several other time I noted this, (no longer documenting it on the Work Order I noticed later) every time I was told it s normal for this car.
Several oil changes and several BG MOA treatments later (I drive 40k miles a year so I was at the dealership for oil changes quite often), in the spring, at about 84,000 miles the oil pressure light came on. I was close by and drove it over. They cleared the light and said not to worry about it.
26,000 or so miles later same light, this time with reduced power. I was a couple miles away so drove straight to Boulevard. Here s the tech s assessment: ..found Code P0524....low on coolant and oil due to warped heads and deck. Recommend to replace the Long Block. Oil change can be completed but there is no promise if the engine will be OK . REALLY? They were going to change my oil and send me on my way after THAT diagnosis??? So got a $12,000 estimate. I pulled the car and flat bedded it to another mechanic. He quickly realized that the oil pan has a major leak. Never was mentioned to me on any of the dozen oil changes. There also is a TSB on this exact issue. A known issue. He also noted that the P0524 (Death code) was cleared when I brought it to Preston s attention earlier that year.
Researching the engine, I found multiple SSM and TSB relating to the exact symptoms of my car going back to June 2017 when I first noted the rough idle. They knew or should have known about the potential issues with the oil level and fault code. They are supposed to be the professionals and experts on Fords. Here s the worst part: I called Ford corporate and they acknowledged the issue by offering to pay for a portion of the repair! This was only after MONTHS of Ford trying to get info from the dealer. I intervened and after several calls to Preston got Ford the info. I confirmed with Preston that they got the assistance and they said OK great but you re on the hook for the balance. I asked about the 100,000 Preston for Life engine guarantee. Another month went by and finally they denied the claim stating that BG said I didn t get the treatments often enough. On the paperwork It states every 15,000 miles or once a year. I had at least 3 treatments over the course of 2 years of ownership. I said yes to the treatments whenever they suggested them. If they didn t suggest them, I didn t know I needed them!! It s Preston s program and they know that I am on it! I didn t sign up with BG, I signed up with Preston. Asked for them to reconsider. No return calls. I ve been out of my car and making car payments for going on 5 months due to their ignoring my issue and NOT STANDING BEHIND THEIR PRODUCT. DO THE RIGHT THING AND TAKE CARE OF MY CAR!!!
So as a recap, I Purchased the car and never had service anywhere but the dealer. I did every service requested on time, meanwhile they missed numerous bulletins and provided poor quality service. No recommendations on the additional MOA, no we found this bulletin that pertains to your car - and what s worse, simply missed large issues like the leaking oil pan.
Great place to work and awesome people at every dealership!
You can truly get the best price on a work truck with salesmen Emil Frase in the Ford Commercial truck Center. Emil is a great source for vehicles for both my business and my family.
A couple years ago I bought a brand new car from this place. a year later I had a SUV scrape up my bumper in the parking lot of a store with me in the car, when getting the bumper replaced the mechanic noticed that my crash bar was impacted, meaning that the car was in some kind of accident, even though the car was new. Months went by with me driving an hour trip, missing work, to keep going to the dealership to have them "inspect" the car. There was no sensor showing any collision and the bumper was only scratched not cracked or dinted. They kept on trying to blame me for it even though all of the evidence they found said it was not me. They sold me a lemon. Be very warry of these people and have the car inspected completely while watching.
Great place to work! Team is extremely friendly and loves serving the community. Opportunity to represent or purchase from 11 different vehicle brands. Team members hold true to the company's core values, which includes integrity!
Calling for over 4 hours just trying to get info on my car I bought, but know body wants to call back. Open many call back tickets on their website but nothing not even an email.
Very disappointed. Bought 2017 Ram1500 at Pittsville. Cruise didnt work Took it for a ride and got it to work. Wirked for couple of weeks and again doesnt work. When bought i was told they could work on it at Pittsville Now im told i have to take it to Millsbor, 1hr. 60 mi away. Mollsboro got it to work for 1 day and doesnt work again. This is the the third truck i bought and will be my last. Hertrich Pocomoke is closer to me ad so is IGBurton but went further to Pittsville. My mistake
prestonmotor.com
