Premier parking Reviews

Billing for these lots in Nashville is very confusing.
(Particularly 4th & Shelby)

Confusing enough that I gave $20 to a guy that later found out was impersonating a lot attendant, and ran off with I estimate over $200 I witnessed him take from myself and others, not to mention how much he got before I got there.
I later noticed an extremely sun-bleached sign that advised to only pay the parking machine/kiosk, so it sounds like they've had this issue before.

Once I figured out that you can use your phone to pay via the Mertopolis app/service; I did that and everything was fine.
Several hours later, I returned to my vehicle before my time was up, only to find a parking ticket claiming I did not pay the $40 to park, and that I need to pay for my parking in addition to the violation fine, totaling $55.

I submitted a dispute, only to be told that I need to provide the Metropolis receipt. The Metropolis "receipt" was only shown on my screen for a short time after I parked, and there is no way to go back into Metropolis to see your previous transactions.
(Still working on getting this sorted out, will update.)

I understand that some of these issues isn't directly Premier's fault, but hopefully someone else may be able to learn from my mistakes/experiences, and at least be informed of them before they go to visit Nashville.

Personally I will probably avoid Premier Parking lots and/or other lots that use Metropolis for payment processing, just to avoid any other situations like this in the future.
I get that I could've used the traditional pay machine, (and believe me, I will in the future!) but why push the mobile pay so much if it is so unintuitive?

Other than that, the lot although small and narrow, appeared to be in good condition, and relatively well lit at night.

CSR Stephanie was wonderful. She was professional and attentive. She knew her job and helped me resolve a parking payment situation with ease & courtesy. Thank you.

Parked, did the whole scan QR code, put in required info. Went to the concert, came out to a ticket. And according the web site my car is still sitting there, and the meter is still running!! BTW I'm not still there!!!. We have clicked the dispute button. Waiting for a reply. EDIT* the meter is still running. You gonna try and charge me for a month? I left that parking space 4-4.5 hours after I parked there. Supposed to shut off when you drive out!!!!

Stephanie was amazing, she was so helpful.. Thank you so much, I'm am so very satisfied with the service I received.

Hi there. I'm Donna J. Anderson. I worked for Premier Parking, at Integris Hosp., as an Hosp. Health Screener. I am needing a working, reliable, phone number for Premier Parking.

Thanks

The worst parking company I ve ever interacted with. I live in an apartment in downtown Memphis that has some sort of partnership/negotiators deal with Premier. I pay to park in a gated and secure parking lot that you must use a key card to enter and exit. In the time that I ve lived here (60 days) the entrance or exit gate is constantly malfunctioning. Often the exit gate will not close and allow open access to anyone and everyone off the street. Last night the gate was open, and someone broke into my truck and three other vehicles located in the parking lot. This morning I filed a police report and attempted to contact Premier to see if they had camera footage; I called 3 times, left 3 voicemails and still have yet to receive a call back. After speaking with my apartment complex, I was made aware that Premier has no cameras that cover this parking lot! Upon emailing them in regards to this issue (which they replied too, and still haven t called me back) they said that they only manage the lot, and that the owner would have to approve the proposal for parking cameras blah blah blah. The response was the epitome of not my job/not my problem . In the 2 months I ve lived here, I ve seen several other vehicles broken into, and even seen a truck have all of the tires and wheels removed! How could you allow this to happen and make no changes to your security protocol?? No changes have been made. We pay $75 a month to park here, and there is easily 100 cars that pay that amount. How could a company make over 90k a year on this parking lot not splurge to pay for some security measures? It s because they don t care about their customers. I m beyond appalled and disappointed that they choose to conduct business this way. I can t believe someone still hasn t reached out to me regarding this measure. 0/10.

Easy to use, had a system issue but the help desk (Chelsea Angela) was extremely helpful.

I recently had a dispute over some charges with Premier Parking. I expressed my concern on their website over the weekend and early that week I got a response back and the issue was resolved. They have great customer service.

Pulled into parking lot next to restaurant during pouring rain. Inadequate signage, so we thought it was free parking from the restaurant. Came out 45 minutes later to find a $50 fine. These people are bad. If you see Premier Parking in Nashville, avoid it.

convenient parking with reasonable price and customer service was helpful when I was left a ticket anyway