PostNet Head Office Review

Just called Postnet Headoffice for a list of their branches. The lady who answered simply told me NO they won;t give that information then very promptly hang up. Interesting as my client as I am sure others want to integrate post into their e-commerce platform. Just means more business for them.Confused here.

These halfwits give parcels to wrong people. Expect one to drive up and down when they made the error. And have the audacity to tell you thst it will be returned some time between 8 and 5. Staff refuse to supply owners number. So either staff or owners have something to hide. Lousy lousy service. Would actually prefer not to even give one star.

Im really upset my parcel was send from Pretoria to Johannesburg on Tuesday afternoon and I've been tracking my parcel since Thursday on Friday i call Waverly pertoria post net and they said no my parcel is for collection but Roan the worker of postnet he said I'll find out and came back to you so I've call and call no one can give me any answers so then i call agian an finally a men pick up the phone and again i must explain my self and i say can you check on my parcel and can the courier service deliver today before 13:30 because the factory closed every Friday on 13:30 so he ask me for my tracing number i gave him my number and say no I'll contact the courier company I'll get back to you so I call them and ask did you hear anything of my parcel no im still waiting for them to come back to me. So at 12:00 o'clock I call and Roan picked up the phone and say your parcel is not for collection today it will be there on Monday. Now i whant to know why do they say 48 to 72 hours and your parcel is delivered. And the bets of all is that he had the cheek to say (SORRY BUT IT'S NOT OUR FOLD THE FOLD IS THE COURIER SERVICE NOT POSTNET) AND LAST BUT NOT LEAST IS MY PARCEL WAS IN THE VAAL TRIANGLE AND IT WENT IN FRONT OF WHER ITS SEPOST TO BE DELIVERED AN TAKE ITS BACK TO MIDRAND I REALLY DON'T RECOMMEND WAVERLEY POSTNET TO ANYONE........ REALLY BAD SERVICE

Order a product from Graaff-Reinet in the Cape. Receive the waybill no. Try to track it on their web page. But nothing only this no is not active on the system. Everytime I must phone Graaff-Reinet to find out where the parcel is. So phoned postnet custom care, but again nobody answer the phone....send them a email, up until know no response. If you want better service rather use an other courier company than Postnet.

Rather make use of courier services like Courier Guy when sending urgent or sensitive documents.
Postnet's shipment tracker shows document as delivered, but that only means the document was received by the branch, and not the person it was sent to. These documents will then just go missing or age.
Postnet is a waste of money.
Do not make use of them.

Very disappointed in their services, I won't be using them again, that's for sure, if it's urgent then don't use them, hopeless

I sent my wife ID to Hermanus Santbaai in the Cape from Pretoria as she needed it to fly back to OR Thambo to night. I forgot it was a long weekend. I contacted Gabreil at santbaai to send it to Somerset Mall which is over a hours drive from Santbaai. PostNet did not follow our instructions and it arrive in Santbaai this morning. Gabreil took my wife ID and drove all the wat to Somerset and hand deliverd to my wife by luch today. She was able to fly back. THIS IS 5 STAR SERVICE. Iam so greatful
Big Thanks to Gabreil from Kevin & Hannetjie Skea Pretoria

4 boxes sent via Postnet Margte to Postnet Waterfall in Rustenburg, 2 boxes went missing no one could tell us where they were. 3 of the boxes were very badly damage and 3 out of the 4 items were broken. No compensation from Postnet, no responsibility taken, very very poor service not to mention the very very disappointing manner in which this matter was dealt with.

My package was sent on the 4th May this year. So far I got nothing. I called the Bloemfontein Postnet, head office, the call center and a number on their website, no one answered. I've got no idea where my package is. Don't use Postnet, rather use a reliable courier service