portneuf medical center Review

My daughter made a sudden trip to the emergency room. The treatment was fine. However, the in-network hospital has contracted for out-of-network treatment by Emergency Room physicians as part of their services. There was no notice of the practice, they just kind of do it, and the resulting bill from the physician was 10 times the value identified by my BC/BS insurance - who also notified me simultaneously that it was my responsibility to pay the full amount because we did not use in-network physicians. I consider the practice between Portneuf and there Emergency Room physicians to be an ongoing lie of omission for the purpose of monetary gain by the physicians. There should laws to prevent; but there are none currently.

Instead of going here especially the emergency room, consider saving money while receiving the same care by staying home. I went there for serious pain and with bloody puking that came out of nowhere, and after 3 hours and a single test (blood) they said we dont know what's wrong but you're not dying and discharged me

Dr. Holt is the doctor of the year! He made me breath again with having the best treatment regimen. The R.N I believe is MAXX was great the two work as a team as well with the rest of the staff at Portneuf. I debated and checked out 4 other outpatient care and my husband and I were pleased with the excellent service this hospital has to offer. I am on my way to a great recovery thanks to people who know what there doing. SAVING LIVES From Amelia Littleford

Went in for COVID testing today before I can go in for chemo later this week. Previous testing has been done in the lab, and Ive had no complaints. Today however, they were doing their drive through testing. How sanitary is it to be having people handle clipboards that who knows how many others have touched? That isnt even the worst thing though....I had to ask for the person collecting my sample to change his goves!!! They aren't changing gloves between patients?!! So NOT ok with this. Are you trying to spread things?!

Mother-in-law was admitted to the hospital, I called for information, the nurse took a message to have another nurse call me back. 3 hours later they told my wife to call me. Total incompetence with a simple message, It makes e wonder what else they can screw up...

I waited for one hour to see the doctor(Brian W) I think that his name in emergency room and when he came for one minute and he s saw my knee swallowing the one which had surgery last couple months and my blood pressure was high and I have pain because I slipped on the ice and he said I can t do anything for you , and he said that the ER stands for people who s dying !!! He did not respect the patient or taking care !!!!

I had to stay here for nearly a week due to some health complications. I don't have much bad to say about them, sometimes they might have been busy and couldn't get to me or had forgotten, this is of course when Covid19 is going on so I won't blame them and the issues weren't important enough to take away a star for. But even with this they really did their best.
I've of course heard horror stories of hospital food as well. But this place serves really good food to top off how kind and polite the Nurses and Doctors were. Not to mention how clean and nice the rooms were I felt comfortable. I had such a good experience here and hope I don't have to stay that long again, but if I do. I'd definitely prefer to be treated here.

If I could give you no stars I would. Let me start off by sayin when I was diagnosed with gallstones you guys were absolutely fantastic. However, these past few times have been HORRIBLE. Not only was I lied too but my life was put in danger. I found out very early when I was pregnant. Everything was great until I started having a lot of pain. I went to that hospital 3 times and had gotten 3 ULTRASOUNDS and every time I was reassured that it was normal pain. Well it wasn t until I had my OB do an ultrasound and found out that my baby had implanted into my right tube. Now please tell me why your licensed radiologists and doctors cannot tell the difference between a Fallopian tube and a uterus? It wasn t until one night my tube was on the verge of bursting and I was in EXCRUCIATING pain that they then took me serious. I had to tell them many times I have an ectopic pregnancy and they didn t believe me until they called my OB who was on call thankfully and I had surgery that same night. In all reality this should have been caught the very first ultrasound. And if not AT LEAST the second one. You put me through so much unneeded and unwanted stress you caused me my physical pain. The surgery I had to have could have been prevented but instead your doctors and radiology department had better things to do and pushed my concerns to the side.

Would rate zero stars if I could. Don't go here. All they care about is their money. Had a pap smear and they did the lab results here. Took them 2 and half weeks to get back to me only to say your results were inconclusive please wait about 10 months to do another one. I could have cancer but I won't know for another year. What kind of joke is that?!

Finally got the bill (two months later) my insurance covered most of it but I still have to pay a portion of it. I don't believe anyone should have to pay for medical services to which the results were inconclusive.

So I called that number and I asked why I should even bother paying and gee the woman on the phone was less than understanding. Infact told me that I'm paying for services done and when I told her the tests results were inconclusive and I shouldn't have to pay especially since I have to go and do it again, she got very defensive and so I just hung up, no use arguing with someone who has no empathy for others.

Please don't take your loved ones here. My mom was just seen in the ER last Thursday and released. Her coughing up blood was blamed on a bloody nose. 2 days later she was flown by life flight from EIRMC to the U of U where she is right now for emergency surgery to fix 5 bleeding vessels in her right lung. This is not our first or even 2nd bad experience with this hospital. After 3 weekends in a row at the ER with my mom several years ago we had to tell them to check her gallbladder. Sure enough it had to come out. Before that I had to drive from Utah to Portneuf ER , load her in my car and take her to EIRMC to have a tennis ball sized infection from her brain removed. She almost died. NEVER AGAIN WILL WE WALK THRU THEIR DOORS FOR CARE.

Dr. Cox is the best doctor ever. His nurse Caroline is the best also. Him and her are the best obgyn crew that I have EVER had. I love you guys. Thanks for everything. We are going to get through this pregnancy. Thanks Dr. Cox and Caroline.

We went to the emergency room a week ago. We had Blue Cross of Idaho health Insurance. We saw a doctor from Rocky Mountain Physician Group who admitted us to the hospital. Total time we saw that doctor was less than 5 minutes. The bill: $1760.00. Just for that one doctor. Now that does not cover the ER, other doctors, or anything else. Just to see one doctor.

If you have anything serious, I'd recommend going somewhere else.

DON'T use their ER! The Employees are GREAT! But, they are way understaffed. The people are wonderful and do the best with what they can. I think the nurses, aids, doctors, etc, are wonderful!!! They are understaffed and the ER is a dangerous nightmare. Doc told me to go to ER for blood in stool. Took 8 hr in ER to be told to keep my previously made appointment for colonoscopy. The hard gurney triggered my Ankylosing Spondylitis. The bight lights triggered a migraine. The stress triggered a lupus flare. I was much sicker when I left there, than when I went in. Eight hours was ridiculous. We were there for the full 8 hr. Two full hours in waiting room and 6 full hours on hard gurney. I won't go to that ER again, unless I am unconscious and in ambulance. However, I would go there for other things, surgeries, etc. All floors appear to be understaffed. But, they are understaffed with very good people.

I went in a couple years ago to the at and I was very sick and the dr came in and told me the only reason I was crying was because of the tests being ran. Then he walked out. I also was just in there due to not being able to breathe, heart irregularities, ear pain, and Dr Anderson came in within a minute of me being there and listened to my chest and said there is nothing I can do for you, you have the flu. Drink plenty of fluids and lots of rest. It took longer to get initially checked in then it did for the dr to see me. Now it has been 2 days and my lips are so sore from being dehydrated (I have been drinking nothing but water and gatorade). My ear pain is now into my jaw hurts to talk. My eyes are swollen and very sore. I have been taking Tylenol cold and flu, ibuprophen, Theraflu just to help and I am not getting any better. This hospital musy be giving their "dr's" their license to practice from a cracker jack box.

My dad was taken to Soda hospital with stroke like symptoms. They transported his to the Pocatello hospital with concerns of bleeding on the brain. The doctor that saw him Sunday was good but left for a few days. The doctor that took his place has not even been in to check on him or give my family any information on his condition. It is now Tuesday and still nothing. No doctor and no questions answered. This is ridiculous! My dad is over 80 and is not in very good health to begin with. I would never come to hospital.

The nurses don't care about the patients. They'll often be annoyed with them if they need anything. I've also seen some staff mocking a patient because he was in pain and making random noises. I was admitted not to long ago. It was in expected and want not able to call to let my work know I was in the hospital. I was told they would be calling out to them for me. Guess what didn't happen. I asked another nurse about it and they said they don't make calls out. However, even with all that there are some people who genuinely care and want the best for the patients. Just a shame how there isn't more people like that.

My father was admitted to the ICU at PRMC on Monday, April 22, 2019. As a family, we were very impressed with the hospital and the critical care staff for their compassion, respect and knowledge. The hospital was very clean, modern, and the food in the cafeteria was very good. We were all very impressed. Although the outcome wasn t what we were hoping for, we throughly appreciated the care, and knowledge of the doctors and staff. As a family we complied with my father s advanced care directive, of comfort care , the kitchen staff provided us with beverages and we were apprised of his progress. Thank you to Pocatello Regional Medical Center, critical care nursing staff, doctors and others who supported our family during this difficult time.

One hour in the waiting room with a sick baby with a fever of 104.4 who was visibly shaking. This hospital sucks!

This hospital is a joke and your rules and regulations during these hard times are absolutely ridiculous. A man should be able to go into the back with his wife to be seen if were from the same household.

My mother was recently in ICU in this hospital and the nursing staff in that area of the hospital was good, night shift was fabulous! Thanks josh, Doug, kody, and Luke you guys make that floor thanks for your wonderful care.
But CV floor could take some lessons.

Hospitals should be public not private owned. I understand that peope that don't smoke deserve a smoke free area just as a smoker deserves a smoking area. It's an empedment of my civil rights to force me to not smoke freely within the rights of others by designating smoking areas.

I think it sad that we do not have a medical center that the people of Pocatello can support.
Both my husband and I have had to go to University of Utah for medical treatment ..
I have to do pulmonary rehab 3 times a week for 3 months. I choose to do that at portneuf medical center , I call yesterday and I am told there are 18 people waiting to get in and was advised to go to ERMAC . So that is where I will be going . I feel our community has to leave and get medical treatment else where. WHY WHY can t we get medical services in Pocatello.

The customer service and billing departments are absolutely atrocious. I ve never experienced this level of awful service anywhere else. Had to go in for an emergency where they kept me there for over 4 hours just to tell me no one was there to perform the amputation. They gave me the choice of waiting 3 days to have the operation done or They begrudgingly said that a doctor was available In idahofalls ASAP. Then I had a workman s comp claim I got sent there for and Rocky Mountain physicians group ended up charging me for the visit! All while blaming portnuef. Total nightmare. If I ever have an emergency again I will make the trip to Bingham or ermac.

The care and service at the hospital was amazing. I'm giving the rating based on billing. It's absolutely a nightmare. We paid in full while in the hospital then when we got home they sent us a new bill because insurance didn't have our newborn son on it. We provided proof of insurance, again. Then later on they send us a refund check of the amount we paid while in the hospital. Then weeks later we get a new bill again with no insurance payment, almost like they didn't bill our insurance

It is unfortunate that there are so many bad reviews. Portneuf is by no means as bad as portrayed in the many ultra negative reviews. I feel compelled to offer my own experiences. Three years ago, I was in a severe motorcycle accident which crushed 2 vertebrae and caused permanent damage to my spinal cord, leaving me as a total paraplegic. The neurology team put me back together by inserting two rods into my spine to hold everything in place. I spent 3 weeks in ICU and the care of the doctors and nurses was absolutely superlative! They also recommended that I go to Craig Hospital in Denver for rehabilitation. This was a recommendation with the best interests of the patient in mind. Craig is one of the top three hospitals in the country for spinal cord injury and it was the absolute best place to go for rehab for my injury. I could write several more paragraphs of my experiences with wound care and urology which are both stellar but I don't believe most people would read that far. Portneuf, as any other hospital, may not be perfect but it deserves far better reviews than the majority of what is written here. Thank You, Portneuf!!

It s clear from the owners repetitive response he does not care to make a change. Contacting management will do no good as they are the problem that flows from the top down. I have had the same piss poor treatment from them on numerous ER visits and sent away with no care only IVs to hydrate me so I could continue my sickness. They gave my grandmother far too much medication, proven by other doctors after my parents took her to a different medical facility. Also I was sent to collections before any bills were received. We all need to contact the BBB and save the lives that will be lost if this hospital continues to function as it is. One nurse has even quit hospice after realizing how many lives she may have ended by following their corrupt practices of giving medication only to gain money through drug incentives set my doctors and Big Pharm. Please act now and help rid Pocatello of such dangerous services.

In the past 6yrs I have been through 4 neurologist. The one they have now is only there 4 days out of the month. They need to either take that out of there hospital or get a neurologist in there that will deal with paperwork for disability

Horrible ER care that didn't help the problem at all. We had to go to another doctor afterwards.

This hospital is bar none the worst hospital I have ever been to. From their imaging staff, to their mental health clinics the entire hospital is poor at BEST. I would highly suggest that anyone go to literally any other hospital for their needs than this one. Zero respect for the hospital in any regard.

Came in tonight because I was throwing up blood. The receptionist at the front was rude. I waited almost an hour in the lobby to be seen & was the only one in the lobby. There was maybe 10 cars in the parking lot so it wasn't busy. Just finished a 9 hour shift and all I wanted was to lay down. Finally I decided I would just leave & go to Bingham in Blackfoot tomorrow. I just did not receive a positive vibe from the medical facility. When I told the rude receptionist I was going home he said " they're here now". I still left. Hopefully it's nothing serious. I sure hope I never have to spend time here.

The doctors and nurses that were in labor and delivery on Nov 8th (election day) were obviously more concerned about the election than my daughter's birth. It was obvious on the fetal monitor that my daughter was in fetal distress but they thought nothing of it until the last minute. She even had the probe that went directly on her head, there was no doubt she was in distress. One month later and two other hospitals later with bills totaling about $750,000 (and still adding up to this day) she was finally released to us. We wouldn't be in this mess if Portneuf hadn't dropped the ball on my daughter's birth.

Update 09/26/19: Wife has been nauseous off and on for the past 6 months, this last time was really bad so we decided to go to the ER. Well they did an ultrasound and determined she needed her gallbladder taken out so she was admitted overnight and have laparoscopic surgery in the morning. Everything went well with the surgery but during her recovery her nurse maybe checked on her once every 3hrs and was delaying her to leave. I was told by someone that they are supposed to check on patients once every hour? Her nurse also obviously didn't know anything about her discharging and whatnot...BRAVO!

After about a month and a half we are getting bills from Portneuf and at the time of writing this, the stay and the minor invasive surgery was billed at over $40,000. $35,000 of that was just the 20hr stay at the hospital with IV, surgical supplies, anesthesia and pain meds. Insurance paid all but about $5000 so far and $4300 of it is just for the $35,000 bill. When calling to make a payment arrangement they will only give us 24 months at $177 to pay it off. We are still paying them to this day for their mess up on our daughter! We are going to be paying them as much as a car payment each month! Ridiculous! Don't bother with patient advocates either as they tell you they can't do anything for you and you're out of luck. Thanks guys!

Oh by the way! The total for my daughters horrible journey into the world was totaling over $1,000,000 thanks to Portneuf. Thanks to insurance it covered pretty much all of it but still it could've been avoided if not for these guys' mistakes!

I had to go in for several surgeries and that turned out to be the easier part. I have Liberty Health Share and it's like pulling teeth to get Portneuf to work with them. Liberty Health Share negotiates with hospitals for a lower price so they can ensure cheaper rates for it's members. The hospital has sent several of my bills to collections instead of negotiating with my insurance. Other hospitals work great with liberty healthshare with no problems. I'll have to be close to dead before I'm going back to Portneuf.

My wife had a terrible experience with her gynecologist and with the imaging department. The procedures that were completed were not emplained appropriately and the billing was a disaster. We do not recomend that anyone obtain services at this faciltiy. None of the staff appear to be on the same page and the good of the patient is lost.

I have been impressed by the quality of care given at Portneuf Medical Center each time I have been there, once for a personal surgery, and the other for the birth of my first child. The nurses are great and the physicians actually care enough to take the time to ensure their patients are being properly taken care of. With that being said, the billing has been a nightmare. The billing center has been outsourced to Texas and I have had nothing but problems with being billed correctly. To make matters worse, the customer service representative each tell me something different until I have my insurance company contact them to finally achieve progress in resolving the issue. Overall, this facility and the employees are great, the billing process however has been frustrating, inaccurate, and time consuming. I wold have given a 4 star review, but because this billing issue has been going on for over 4 weeks I decided to knock off another star.

*Update* As you can see somebody responded to my message wanting to help. I sent an email the same day and haven't heard anything back in 3 weeks. I don't know about any of you, but that just tells me they really don't care. I was able to get this solved, but only because I got my insurance to call and hound them on it for about two weeks.

Why don't you just look at all the negative reviews. This hospital should be under investigation. They are literally killing people. The emergency treats you like you are an inconvenience to them by being there, even if you can need a wheel chair to make it to the front desk. They don't listen to your concerns and you will honestly leave feeling worse than you came. Between the insensitive doctors who think they know more about what your feeling than you do, to the nurses who roll their eyes and don't have sympathy. Go anywhere else, and I mean anywhere. My cousin was turned away after bleeding while pregnant then she went to Blackfoot and was rushed into emergency surgery. She had an ectopic pregnancy and would have died within hours if she would have trusted portneufs instructions to go home. Please reconsider.. their responses to the negative reviews are literally the same word for word, and sound like an answering machine. Goes to show how much they care, they still get their paycheck.

We have had so many issues with this hospital over the last 4 years. Today was the final straw! We were sent to the hospital to get a cast fixed for our 8 year old because his primary office is closed. Went to the ER where we were told to go, signed in, got taken back, then we're told they can't do a cast! Why let us sit and wait if you know you can't do something? What kind of hospital doesn't have supplies to do a cast? We were assured by a very rude nurse upon discharge that we will still be billed for the visit though! Billed for what exactly I'm not sure, but the way their billing is lately I'm sure it will be huge! In 4 years with this hospital I have been sent home in full blown labor twice in 10 hours at 25 weeks pregnant only to come back hours later and deliver. My daughter had a procedure that left her physically bruised with clear finger marks from 1 nurse that still works on the peds floor to this day, unable to walk without extreme pain from the pediatric nurses holding her down so hard, the Dr. Dropped a catheter on the ground during the same procedure and still used it, I listened to the radiologist be a complete jerk to his radiology tech during the procedure and yell at her more than once, and none of the staff was ever disciplined for any of it! An ER visit where my daughter was screaming in pain and throwing up, was sent home with "it's just a virus" only to come back 4 hours later and be told she had double ear infections, a high fever and the throwing up was from the pain of an extreme migraine. How do you miss that? That is just the beginning of the hell we have been through with this hospital. I hope we never get stuck being treated here in a true emergency. You have a better chance of actually being treated if you make the drive to Blackfoot or Idaho Falls. I will drive to any other hospital over this one every single time from now on.

I recently brought my 8 month old in to the ER because her face was swelling from an ear infection. She had an upcoming appt with an ENT to get tubes in. She had had amoxicillin, augmentin, and FOUR recefin shots since this ear infection started in JANUARY. I didn't want her to have anymore antibiotics. So I go to the ER thinking they should call their on call ENT to get tubes in her ears since she's not responding to antibiotics and the infection is now spreading to her face! The PA gives her drops. She wouldn't get someone to put tubes in. A 15 min procedure. I know there has to be someone on call for stuff like that. If she has any kind of hearing loss or speech delay due to not getting the tubes in in time Portneuf will be to blame.

I really don't like this hospital. Although I like some of the staff, I think the management is poor. Terrible policies lead to lack of respect for patient's experience. I'd rather drive to Blackfoot - Bingham Memorial.

Terrible Health 'Care' customer service. Poor billing processing and will call you not even a month later if you owe $31.