4 years ago
Amidst this crazy pandemic, we unexpectedly lost o...
Amidst this crazy pandemic, we unexpectedly lost our grandma at 89 years young. Due to her delicate state, Cornerstone Hospice suggested that we have pre-arrangements made. I immediately thought of Porta Coeli, and so glad that I did. Upon my grandma's passing at her nursing facility, Porta Coeli sent in to have her picked up. As we could see through the window, we could immediately see the compassion, care and diligence in the way they handled her. It was as if it was their relative, and it gave us lots of comfort. Both staff members wore formal suits, had an extremely clean and professional demeanor, and were solemn and respectful to our suffering. Once outside, they reminded us that - due to funeral protocols - we could not see her, however they stopped to speak with us and let us know that she is well taken care of and will be taken immediately to the funeral home. We were assured I would get a phone call later in the morning from the funeral director to proceed further.
That's when Ludmila de Oliveiros (Mila) called. She was an angel. Her soothing voice and human compassion is simply worthy of recognition. She made an appointment with me to finalize paperwork and else, and from that point forward, all expectations exceeded. There was no pressure at all in sales of any kind. She cared more about our wishes and needs, yet found the perfect time to suggest some memory items that our family would appreciate in due time. We had my grandma's fingerprint taken, in case we wanted to have on a piece of jewelry in the future. Glad we did.
Unfortunately, and due to COVID 19 (and not of any fault of Porta Coeli), it took over a month to have all finalized. The system is so backed up, that getting ashes and a certificate seemed like an eternity. Nonetheless, Mila made the time to arrange the pick up of ashes in a ceremonial and most dignified experience I could have imagined. She gave me a place to mourn and take pictures, and feel at peace. For that, we are very grateful.