We drove an hour and a half to Port Lavaca Ford to have our truck serviced and not only were the service people helpful in diagnosing and repairing our truck, I drove back the next day and ended up purchasing another brand new 2019. Hands down best experience and will only be using this dealership for any future needs. Jacob in sales is the BEST!!!
This company deserves 10 stars! Kavon our salesman is AMAZING! He helped my husband with the surprise purchase of the show room floor of my new 2020 Mustang GT 5.0 Kavon went out of his way to follow my husband home to surprise me with my new car. We were so happy with our experience my husband went back a month and a half later and purchased a brand new truck from Kavon. Each and every person we have met and dealt with has been so kind and professional. Each has gone above and beyond to help us and treat us with respect. This has been the best experience that we have ever had in purchasing new vehicles. We loved our experience and continue to love our experience.
If you want a good priced new vehicle, get here ASAP. They always have great deals going on. I always checked out their website and they helped me get a Nissan when I didn t even know I could afford it! Thanks, PL Ford!
I get my new Ford serviced here. They are all pro and don't pressure you into up selling a service package but still recommend what your vehicle is scheduled to have per the manufacturer recommendation. Call ahead they are consistently booked solid. They are real professionals
I recently called Mac Hyak Ford in Victoria for a service appointment. The woman I spoke to wasn't very friendly and told me they wouldn't replace the engine shield under the truck because I must have hit something. She also told me that they were very busy and I had to leave my truck with them for several days before they could look at it. I asked about a loaner and was told they were all loaned out. I decided to call Port LaVaca Ford. I was given an appointment the next day. My plan was to leave the truck with them but they said I should wait - they would have it done in an hour! They were incredibly nice and fixed all of my issues (including the engine shield covered under my bumper to bumper). I was back in my truck an hour later like they said. I highly recommend you give them a call!!
A great place for exercise because all you get is the run around. I dropped my truck off for service and was told it needed a new engine... My engine was under warranty but they told me it was not covered. I took the truck to another dealership and they replaced the engine under warranty.
After purchasing a 70k truck we had tires and a leveling kit added. They promised it would be done Wednesday then I got a text letting me know it wouldn t be worked on until the next day. I was then told it would be ready by noon the next day. I was not updated unless I text my sales associate who seemed to be all to comfortable with his position and disregarded that life outside of the sales floor exists. His texts were always short and seemed all to ready to pawn us off. When I finally got the text to pick up the truck it was after 4 pm FRIDAY and pouring outside. My son had the flu so I was driving to the dealership with a child throwing up in the back seat and upon arrival had to move belongings in the pouring rain while the sales associate ,Ruben, went back inside. It was clear he made his sale and was washing his hands. A demonstration of the vehicle and its features/ functions/ benefits were never provided.
The management team are intelligent and seem to be customer advocates, which is the only plus about this experience. They respond quickly to any issues that arose during/ after the transaction. Luke and Ami were pleasant to deal with and professional.
At the end of the day, a buyers time and not over promising and under delivering should be a sales associates first priority.
We went to see Kevin. Car was waiting up front for us when we got there. Was super clean and ready to go. Both Kevin and Luke (in finance) were no nonsense. We got the number we needed. We had a really great experience. No pressure. Drove 2 hours out of the way to do business here and definitely don t regret it.
These guys are great . I can't say enough good things about them. If you're looking for exceptional service and a great deal, I highly recommend these guys
portlavacaford.com
