What a ... bank. They have changed their mobile banking to a new one and cannot log in. Old passwords do not work. By tel 6 questions, e.g. about an email (I know what I entered there ???) and you can check, of course, after logging in. And like every other consumer, I have to tramp to the ward to unlock access to my money. Bank failure - a bank anyway, it's a telecom network. Samsung will soon be producing pampers.
The only bank customer service point and a very long waiting time. I do not recommend.
In connection with the termination of the contract I went to settle my payments. At the cash register, I stood 1.5 and the cashier could not tell me how much to pay them. There was a good queue. I left for fear of lynching ...
Hopeless customer service - waiting for a conversation of 40 minutes, after which the lady said that she would switch me to a colleague ... and another 40 minutes of waiting - after which the connection was ended.
DRAMA! Terrible service, 50-70 min each time. waiting, nothing can be arranged. Both ladies and (especially!) Gentlemen employees show no sign of interest. They dismiss serfdom and they have everything behind. I hope that this is not the case in all T-Mobile "salons". I lost a lot of time on Pu awska Street and even more nerves. Best regards, observing Jan Klata
Today is the 19th day since the day the telephone was returned for warranty. 17 days ago I received a text message from Regenrris that the equipment had arrived at the service. Silence ever since. Of course, you can't get through. For half a year, the entire T-mobile has been an endless band of thorns and stones, constant complaints and impaired internal communication.
The only salon where they finally set up my equipment, great service, individual approach to the customer, great knowledge and willingness to help solve unusual problems.
I highly recommend this store in this network.
little service, long waiting times in the queue, lack of seating for another person, lack of parking space (always busy) it is better to go by public transport.
I recommend it quickly and efficiently, nice and professional customer service.
Nice clean, nice. Living room on the level. Not everything works here in the system, and then there is no full information.
The most bloodthirsty operator, as long ago ERA!
THE NAUTICAL POLES ATTACHED IN A BOTTLE!
PAYMENT SUBSCRIPT PLN 370.
I'm running away from you forever!
bank failure, repay the loan and close the account immediately
there is not much to be learned - at least my feeling is that - there is no clue about many things
Nice and helpful staff. Everything can be arranged without a problem.
Telephones can indeed, although the queue was considerable, but the information that there is a branch of the bank seems to be mocking. One table, unmarked, credit advertisement and all that. How do you know it's here?
Good modern and clear side intuitive placement of functions. An excellent bank! As an additional account.
Ok service only drawback is the lack of approach for the Disabled
This bank is a failure. The hotline cannot be reached because you can wait 3 days. I was driving to the KEN in Warsaw from the other end of the city and it turned out that no one was there because the person was sick More
the worst bank I dealt with calling the hotline borders on a miracle verification is a disaster I do not recommend this bank
Inability to contact the manager who should take care of the bank's reputation and worthy contact with the client. Scammers! First, they advised to send the authorization to the bank account by e-mail, and at the time of the problem the bank decided that this document was not valid! So it turns out that in the event of the client's death the bank would take over all the funds from the account despite the fact that the authorization was signed with the help of a consultant. D n o
There was never a problem until you had to confirm the payment authorization for a larger amount. You can do it by phone or video or visit the only open facility in Warsaw at the moment. When authorizing by phone, in addition to providing personal data, they give you a quiz regarding your account: do you have any stickers, credits, any economic questions. My mother after a dozen attempts answered wrongly, they blocked her account. So the only possibility is a video call - ATTENTION, not all devices use this connection. With samsung you can forget about it. They told my mother to go to a cafe or neighbor at 9pm and ask for another device. This is the 21st century and how to deal with banking issues!? After connecting the video, despite showing up in the webcam with an ID card, the consultant expected a better internet connection because she couldn't see what was on the ID card. The next day after the video contact - the internet level was very good, when the problem was presented suddenly the banker stopped hearing the pesel number. The perfect tactic developed during training. I do not greet you.
Competent and polite service. Unfortunately, we have to wait a long time in line.
Very nice lady. And very pretty :) I fell in love with this lady, which replaced me with a SIM card on nanosim
I have no idea why so many negative comments. I have an account for about 6 years and I didn't have any major problems. I can always get on the helpline without any problems. True, the account is no longer as attractive as it was a few years ago, but in my opinion it is still at the forefront. Almost everything (except instant transfers) is free and you can get a refund of PLN 25 per month for purchases + various bonuses for using the T-Mobile network.
The only salon with a cash register where you can pay bills.
At the beginning the bank seemed ok, now it's a drama, a month ago during card transactions they took the same value from my account twice (they haven't given it back today), monitor your account balance and transactions, I feel sorry for people, who make several hundred transactions a month and don't even know that the bank supports them with their accounts. The bank will not give up itself, you just have to be reprimanded, bang them through doors and windows and ask for a refund of your own money. Calling the helpline and going through their verification consisting of questions from another planet is a torment. I called them several times, only once was I verified. Fees for everything you can pull out for. I do not recommend, I am looking for another bank.
In the busiest hours, that is when people finish their work and they can come and get their clients done, there are two people serving! Some absurdity! I waited an hour for these two people to be served. In addition, the lady also serves people whose number has long passed but they decided to come back, lack of professionalism, until they want to be in t-mobile
The biggest mountain ..... no, no one ever answers !!!
At the beginning the account was "all for free" after 2 years in this bank they raised the fees as much as possible, one of the worst banks currently, I strongly advise against those who want to deal with problems with payments, authorization, etc., waiting time for audio / video calls misses the goal, after a few hours waiting waits out of anything, in addition, if someone has a pre-paid phone - please top up your account for PLN 100 and wait for the consultant to call .... I STRONGLY ADVISE
Lots of people, instant service without complaints.
A tragic service. Forever rejected identity checks on the hotline, the number of impossible questions. Who normal came up with this? !!! Waiting for a consultant for centuries to state that he was not authorized. Even when you are logged in to your own account and having all the data on the laptop preview, reading them to the consultant does not pass verification. You are defeat disaster !!!
I confirm the previous entry.
This is not a customer contact telephone number. This is an automatic informer and finally we hear "unfortunately ........."
I did not receive a replacement telephone while returning the telephone. I have been informed that the repair period will be up to two weeks. Today is the third week and the phone is still being repaired. In addition, the salon phone does not answer at all. A big minus
This place always has me and my son's $ 5 charge. We do not even enter the others
They have changed the platform, errors are still appearing and after logging in, they are thrown off the platform. Time for a transfer is about 1 minute because they will throw you out after logging in. They say, change your browser, clear cookies, it's a bajer. On different computers and after the recommendations, the same error not only on me but also with other customers. The complaint department pretends to be working on a problem. I ... have to wait how many months I have to wait? A nightmare not a bank. I give one pity that you can't minus 10!
Super professional service. Expert knowledge of Mr. Robert and the manager of Mr. Rutkowski
1 star for not being able to login via google chrome
Friendly service, nonetheless a person from bank accounts on sick leave at a strategic moment during the end of the pit time.
A friendly and competent advisor has perfectly selected the package of services to suit your needs
The warranty service is failing once again. The screen sensor in the new phone did not work and the phone automatically started applications on the phone during the call. The lady accepting the complaint pretended to be surprised that it bothers me. The service cooperating with the showroom rejected the complaint twice, saying that everything was ok. Only the complaint on the Samsung company website, which I made myself, brought an effect and the phone was repaired. Now on another phone, the back wall has peeled off. The phone under warranty, the service sang PLN 800 for the repair. It's a nightmare how they treat the client here. I advise against.
Waiting time for hotline for support 1 hour and 20 min. After which a nice lady asks how I assess the service level :))))))) One verification 40 min to determine the new ID after changing the application to a new one and redirecting to a friend who changes the password and another verification, because that is no longer valid :). At least the same questions and answers do not pass the second verification. IDENTICAL. This verification is an illusion like this bank. another 45 min and re-verification, the same questions and this time around :) It's a mockery.
Sorry to say, but the account is not working, you cannot log in because of an error message. Bank employees are unable to help, and I have no access to my money for a month! It's a pity. Run away from this place while you have the opportunity.
Total failure with this bank. Payment of more cash is a disaster. Very unkind service. Seriously away from this bank!
Super bank. A 25 PLN bonus gives every month for card payments over 500 PLN.
Embarrassment. A salon that has a number system does not use it. I waited 40 minutes for my number to be displayed. And I didn't wait. The people who were after me settled it a long time ago. Service level zero. I do not recommend.
I strongly advise against anything. After signing the contract you are a junk. only after a complaint where I used k ... etc. in each sentence I became a man for them and they solved the problem
Hopeless service, chatting between employees instead of customer service. I do not recommend this place because it is just a wasted time !!!!!
Customer verification is a failure, I can't get into my invoice. Less than 0
The competent and nice male staff, especially one served right, it is better not to enter. I suggest you make one women's salon to attract everyone.
I don't know about telephones but I'm safe and you can pay your bills with no commission
Unfortunately, the trip to the salon on Saturday turned out to be a failure. SATURDAY is CLOSED ... I wrote the trip because there is nowhere to park. I went to KEN, no problem / Actually, it should be without a star, but then you do not want to publish /
embarrassing level of "customer service" and "personal culture"
I do not recommend!! I sat in the queue for 40 minutes, three people in front of me, then the lady said that my friend is not on vacation until the end of the week and can not help me, seriously ?? enada service level!
Queues, especially to the point of banking services. The high threshold significantly impedes the entry of people with disabilities.
I've come to settle a short case with my bank account at T-Mobile. On the spot I heard that I will not deal with anything, because the bank account servicer ... went home ... during opening hours points ...
I do not recommend this salon and service. The lady who served us uncompromised did not inform that there was an additional fee for dialing the phone number, moreover she did not activate the number, which meant I had to call the hotline and wait two days for the number to be activated, and of course the invoice was charged from the beginning one big days . Steer clear of this salon, I will definitely make a complaint.
It looks like a well-run unit. Loose, good work organization, good service.
In the first point I was directed to the second, in the second to the third, in the third to the fourth ... Then it turned out that they were asking me for a document that they could not demand ... Effect? I have not been able to change my personal details for over 2 years, which results in the lack of access to my own money after changing online banking. I DO NOT RECOMMEND.
I was at 18, I was served in 10 minutes. Nice service...
Fatal service !! I was shouted by an employee when I asked if she could hold the door so that I could get out of there with the child in the wheelchair. A client and some passerby from the outside helped me. However, you were still handling me with a shrug. Really unpleasant experience .... I'm sorry ... I will avoid it from afar!
The offer looks good, unfortunately no information about opening hours. The only information on Google that it is open from 10. Indeed, the point is open, but the person responsible for banking "maybe at 11".
I can see that I am joining a growing group of those pissed off at this bank. They have made a new login system through which online banking cannot be accessed. Hotline with eternal waiting is a joke. I say goodbye to them without regret.
firma.t-mobile.pl
