Pollock Company Review

We have had a copier at our office for nearly a year. We have had to make multiple calls to Pollock because our copier continues to have lines on all of the copies. Each time a technician came, they explained the same thing, "You need to wipe the glass." As an office, we do not have the time to wipe the glass between every copy. In addition, our larger copier has no problems like this. One of the technicians cleaned it with alcohol and said that we will need to wipe it regularly, but it should not be daily. This was yesterday, and guess what happened today...we had another line on a copy. We called Pollock and asked if we could just get a replacement copier given that we have had such a difficult time with this one and that I find it hard to believe that there are not copiers out there that don't create copies with lines daily. The lady on the phone was extremely rude about this. I understand we have had to make a ton of calls, but lines on your copies daily should not be a problem. Instead of sending a sales manager today, we had another technician, who by my understanding was a supervising technician. Upon arriving at our office, he questioned, "I have to climb all of these stairs?" which makes me wonder if the whole reason why they have not wanted to replace our machine was because no one from the company wanted to tote a new copier up the stairs. Anyway, he comes up to the copier. I explain to him that I know the lines typically are on copies after I have signed a document. He had the audacity to recommend we CHANGE PENS?!?! If I wouldn't have been standing there, I would have never believed that this "supervising technician", as a professional himself, would have wanted to resolve a problem by "changing the pen." In addition, he was not very nice himself; however, he did say that he was request to have a sales manager come out. We will see how quickly this happens.
In addition, for these technicians to be involved with the public and Pollock's clientele, they do not present themselves well. We have had four different ones and three out of the four have been rude, not explanatory (one left our office without even speaking to us about what he did on the copier), and have all REEKED OF CIGARETTE SMOKE. I do not believe this is a good image and don't believe Pollock's company would want to be represented this way.

**Update - I wanted to mention that Ed Pollock has reached out to us directly and has agreed to fix the mechanical problem and the customer service problem. He was very polite and helpful. There is something to be said for how quickly he responded to this complaint.

The company show me what they had instock & the technicians are knowledgeable. So you would have a good experience with service later.

Been working with Pollock for the past couple of weeks delivering devices to all of our locations. Their Delivery and Setup Team is OUTSTANDING!! D.J. and Steven are fast, efficient, organised and very knowledgeable.

If they treat customers as poorly as they treat their employees I wouldn t want to be a customer!

Very thankful for the information that D.J. with the Pollock Company gave about our Multi-Function device and the IT services that this company has to offer. Delivery of our new machine was a breeze. Shop LOCAL!

I highly recommend The Pollock Company! We have purchased multiple copiers and have always been provided with excellent service. Very happy.

Been with this company almost 27 years! Excellent customer service, very involved in the community and gives back with their time as well as money. I have always felt like family. If you want to work for a company long term, this is the place to be!

No dock, back in from side street. Still quick unloading of full trailer, friendly people.

Impeccable customer service!! Family owned and operated business with first class service and top of the line products. Local company... much easier to get your copier machines serviced when your dealing with a local company. I highly recommend Pollock !!

Steven and D.j. with Pollock Company are great to work with they had our offices up and running in no time. I would recommend Pollock Company to setup your offices. Great experience!