PMS/Questa Health Center Review

I agree with all the comments here. I have to call them to remind them to send referals. I have to call them to remind them to send the medical marijuana forms after waiting for a month. The problem is more so with the clerical and front desk than the practitoners. This place is a nightmare and someone is going to get hurt because of it. And yes they do lie when you make complaints. But when it is the only medical facility for thirty miles you have no choice. And the place thirty miles away in Taos is equally incompetent. Good luck if this is your only option. Oh and by the way if you are there for mental health issues....the results are equally as bad. But in that case it is incompetence on the part of the counselors compared to front desk.

This is the most poorly run clinic I've ever seen! They are disorganized in such a way as to endanger their patients. They don't follow through on anything. When you report them they make up bald face lies. They mishandled blood. They left my husband in the clinic by himself. Evidently the nurse attending him had to let her dog out, so she left! Its truly unbelievable. We are disgusted by this place.*** Wanted to add this little update. If you report them they will send you a certified letter stating how you were wrong to complain and if you kept it up you'd be barred from using them. We found this incredible. They are the only providers in this area. I'm so glad we are not reliant on their services as we were only here temporarily. I feel for the clinic patients who have no other option. We will be visiting Presbyterian headquarters in Albuquerque to file a formal complaint. We have also filed a formal complaint with NM medical board. If you can, avoid this place if possible. You'll get proper care in Taos. It's worth the drive.****

This clinic is so poorly run. If I did not know what I was doing with some medical background, they could hurt someone. I would give no star if possible.

I went to the clinic after being ill for two weeks. We decided to do some diagnostics .I called to go pick up the information from the clinic . It took them an hour to hand me the needed paper work to submit to the lab. I went to the lab, dropped off the specimen and waited for their call. I checked a few days later and was told they would call me when results were in. After a week, I went to the lab myself and retrieved my results. They phoned me six days later to let me know theiresults. They sat on the information for six days before contacting me. Scary! I wish them well but they are in need of a major overhaul. The nurse practitioner was great but if her team is deficient. She has a big hill in front of her!

For what it is, a small clinic in a rural area in a small state, they do their best. New Mexico employs a football coach at UNM and pays him more than $800k of taxpayer dollars every year. If the service here is inadequate, it s because money is going to a man telling guys how to throw a ball instead of healthcare. In the context of being underfunded and understaffed I think this clinic does what it can do in the harsh reality of capitalism. More modern and civilized societies would better fund and equip clinics like these, sadly, America is not one of those societies.

I've never been to this clinic. I wanted to make an appointment and called several times when they are supposed to be opened, but they never answered the phone and there's no message, it just rings and rings. I guess I wont be making an appointment after all if this is how ridiculous it is to even try to get in.

This place has the most rude lady at the front answering phones she has the nerve to yell at people over the phone when she can t handle things and when you walk in she s always in a bad mood extremely bad experience there,I had someone else tell me they tried making a call to make a check up appointment a new customer and the same older lady was rude and yelling at him,how are they still open?not to mention I had come in another time to get a cleaning for the first time and she was saying I had already come in for that and tried to charge me for it later called me back and said it was a mistake and she was thinking of someone else who had gotten a cleaning,completely unorganized

I got my first COVID-19 there today. Seamless and friendly! I was able to set up the shot with them directly over the phone with everyone being courteous and friendly. I arrived at my appointed time and was out of there in 10 minutes. They gave me the appointment for the second shot and I am happy to go back there for it.
I tried to contact them on another matter and left a message with their machine. Their message said it could be as long as 3 business days before they replied due to the COVID activity. They called me back on the 3rd day as promised.

Went back for the 2nd COVID shot and it went just as well as the first.