Pillar hotels & resorts Reviews

I had an amazing stay at a hotel recently. The staff was friendly and the rooms were clean and comfortable. I would definitely recommend this hotel to anyone visiting the area.

My recent stay at Pillar hotels & resorts was excellent. The staff was amazing and the rooms were spacious and clean. I would highly recommend this hotel to anyone visiting the area.

😃 I recently had the pleasure of staying at Pillar hotels & resorts and it was fantastic! The staff was incredible and the rooms were beautiful. I would highly recommend this hotel to anyone visiting the area. 😃

😊 I had such a great stay at Pillar hotels & resorts! The staff was friendly and the rooms were perfect. I would highly recommend this hotel to anyone visiting the area. 😊

I recently stayed at a wonderful hotel. The staff was great and the rooms were clean and comfortable. I would definitely stay here again.

My stay at Pillar hotels & resorts was amazing. The staff was friendly and helpful, and the rooms were clean and cozy. I would definitely stay here again.

💯 I had an excellent stay at Pillar hotels & resorts! The staff was incredible and the rooms were perfect. I would highly recommend this hotel to anyone visiting the area. 💯

I recently stayed at a fantastic hotel. The staff was great and the rooms were clean and comfortable. I would definitely stay here again.

My recent stay at Pillar hotels & resorts was wonderful. The staff was friendly and helpful, and the rooms were spacious and clean. I would highly recommend this hotel to anyone visiting the area.

I had a great experience at Pillar hotels & resorts. The staff was friendly and accommodating, and the rooms were clean and comfortable. I would definitely stay here again.

👍 I absolutely love Pillar hotels & resorts! The staff is amazing and the rooms are beautiful. I will definitely be staying here again next time I'm in town. 👍

I recently stayed at Pillar hotels & resorts and had a great experience. The staff was friendly and accommodating. The rooms were clean and comfortable. I would definitely recommend this hotel.

if I could give zero stars, I would...in my first week of my family's stay I tried to use the door between the patio and the pool...it was broken, and yet the assistant manager watched me struggle with the door for some time. I walked up to the from desk where the manager was to inform her that my key does not work. "Oh no" she answered "the lock is broken" I asked if it would be too much to ask if there be an out of order sing posted such that the guests do not have to waste their time trying to get a KNOWN broken door to function...When I informed the maintenance worker about the door and the fact that a door that leads to a pool has certain code requirements regarding such issues, I was blown off. I wrote a letter to customer care, and the manager told customer care that the door was fixed when it was not, SO customer care took her word for it and dropped the issue...That was nearly six months ago. The lock is still broken, and despite that fact the Manager Lilliana informed me that she did not know that the door was broken. I later confirmed with another agent at the hotel that the door indeed has not been fixed.

Lillianna informed me how aggravating it is to talk to me, because I have legitimate complaints, which are always dismissed by informing me that she is willing to do "what ever she can to make [my] stay more comfortable...REALLY!? then why is the door still broken, and why is it after telling her countless times that the barbeque area is dirty everyday not procured a better cleaning policy. She and the assistant manager walks by the mess everyday. I told her today that her barbeque mess was unsightly and made for an unpleasant stay...SO if my complaint was taken seriously then why was that same mess still there...Management put in a fresh propane tank on because in the middle of cooking the gas ran out...So OF COURSE they saw that mess it is still there. I am attaching the picture and the video of both the door and the big fat mess that was complained about and ignored.

Worked at this company from May 2017 - September of 2018 and They are a joke! My GM, Diana Diaz from the Willowbrook Residence Inn in Houston, TX would steal quarter money ALL THE TIME and she payed me to do the other employees brand standard training for them! When I reported this to Diana Mills and Christine Nilluka in the corporate office, absolutely nothing was done! This company sucks and lacks integrity, they allow their managers to literally commit fraud and theft and do nothing! Glad I m not with them anymore! I d much rather be at home collecting unemployment than working for a company with no values.