Phillips & Cohen Associates, Ltd.

Phillips & Cohen Associates, Ltd. is a financial services company formed in 1997 that manages personal and estate accounts referred to by creditors. They provide compassionate support to consumers and those handling the final affairs of an estate. Their role includes helping ensure account-related matters are handled carefully, accurately, and in accordance with the law.

The company offers two specific secure online portals: Estate-Serve℠ for managing estate accounts using a reference number and PIN, and Account-Serve for personal accounts using the last four digits of the Creditor Account Number. These tools allow executors, administrators, and authorized individuals to review information, make payments, and contact support at their convenience.

Phillips & Cohen Associates works with estate representatives to resolve deceased accounts and address related questions. They also support clients in personal financial matters, such as confirming information or reaching the appropriate executor, administrator, or solicitor. Being contacted does not automatically mean an individual owes money.

The business has been operating since 1997 and has achieved national and international prominence by providing compassionate support. They have forged partnerships with organizations like NotifyNOW, My Community Bank, and Zopa to streamline bereavement administration and make it easier for families to report deaths.

You can reach them via the toll-free phone number 866.504.4754 (TTY Dial 711) or by emailing [email protected]. They also offer 24/7 access to their secure online portals for account information and payment options.

The Trustburn rating is 4.1 out of 5 from 9 reviews, with a mix of 5-star, 4-star, and 3-star ratings. Reviewers consistently praise the team for being professional, responsive, and empathetic, while noting that the service is efficient and reliable.

The company is located at 1002 Justison St in Wilmington, DE 19801, United States. They also serve international clients in Australia, Canada, and the United Kingdom through their global locations and partnerships.

They follow the Fair Debt Collection Practices Act (FDCPA) in the United States and adhere to consumer protection laws. Their communications are sent to the last known address associated with the estate account and include instructions for securely accessing their portals.

The team operates Monday through Thursday from 8:00 a.m. to 9:00:00 p.m. ET, Friday from 8:00 a.m. to 6:00 p.m. ET, and Saturday from 8:00 a.m. to 12:00 p.m. ET, with Sunday closed. They also offer language services in English, Spanish, and French-Canadian.

Some users on Reddit question whether texts from Phillips & Cohen are legitimate, but the company states they are a financial recovery services company that manages accounts referred to by creditors. They emphasize that communication is intended to be clear and patient.

The company provides Continued Path, an online survivor support resource for those dealing with the loss of a loved one or a friend. This resource is designed to help individuals cope with grief and loss during the estate administration process.

Estate-Serve℠ requires a reference number and PIN provided on the initial letter, while Account-Serve uses the last four digits of the Creditor Account Number. These specific login methods ensure secure access to account details and payment options.

The company states that family members are not required to use personal assets to pay estate liabilities unless they are joint account holders or legally responsible for the debt under applicable law. This helps clarify the financial responsibilities of executors and family members.

Phillips & Cohen Associates, Ltd. has an NMLS number of 934578 and holds NV License numbers CM11461 and 1160939 under NRS 649.320. These licenses confirm their regulatory standing in the financial services sector.

The official website of Phillips & Cohen Associates, Ltd. is phillips-cohen.com.