Petrosoft LLC Review

Great experience so far. Great sales and it/training team, good resolution time on rare tickets needed.
Win/win!

Always having problems with internet and loading my steps!!

Very expensive service and they never have any solution of your problems but they like to blame your equipment and Internet!
Anytime you re using theirs software in mobile app or website are always working slow and will kick you out their software with out any earror and will crash mobile app or website.
It will take forever to upload anything in thir program and prosess.
Think 100 times before you move on with this company will take your money and won t offer you any easier service that would be helpful to your business. but it s not convenient any of their services compared to other back-office systems.

It s very complicated back office system.

They used to be good. But, in recent months their website is constantly facing troubles. Their customer service wait time is ridiculous (something they were good at before), and quite a lot you face surprising eliminations of certain promotions go away without any explanations. Worst of all, I had to take the rep through their own website, because she had zero knowledge about that. I had to explain some features to the rep who was supposed to fix my problems. Seems like we have to cancel our membership.

I was promised 24/7 customer service however I get put on hold for hours and I get tickets closed out without a resolution. I can not get ahold of anyone through email to help me with my issues. I am needing help with my gas invoices they are not showing proper gas usage for 9 months now. I also got 4 months have been trying to get some help and training on my inventory and no response. I would not recommen this company to anyone at all.

Very good customer service they are really nice people and the software they sell is really helpful to business

Way overpriced service, Have cancelled the service and am still being billed by this company after sending them cancellation email and calling them several times. There are a lot more cheaper and better options available. Please do not be fooled by this company.