Perth Computer Experts

Perth Computer Experts is an on-demand IT support business serving Perth, Western Australia, with over 18 years of combined technician experience and 4,000+ customers helped. They provide onsite and remote computer repairs, Wi-Fi solutions, virus removal, and business IT care without requiring a long-term contract. The team operates Monday to Friday from 8am to 4pm and offers clear, upfront pricing with no lock-in terms.

Onsite support has a minimum charge of $215 covering up to the first hour, with an additional fee of $95 for every 30 minutes after that. Remote support is cheaper, starting at $175 for the first hour and $85 for each subsequent 30-minute block. All pay-as-you-go rates include GST, while Business IT Care plans are priced per seat per month excluding GST.

Business IT Care provides everyday remote support, managed antivirus, and regular maintenance for every seat in a business, including staff, contractors, and servers. The service costs $175 per seat per month and includes periodic onsite visits to keep systems secure and running smoothly. This plan is designed to prevent small issues from slowing down the team without requiring a long-term contract.

They offer senior-friendly tech help featuring one-to-one lessons at a customer's own pace, focusing on plain-English explanations. Seniors Card holders receive a 10% discount on technician time, though this does not apply to hardware or third-party costs. The service includes help with email, video calls, and staying safe from scams, either at home or remotely.

Technicians and phone support are available Monday to Friday between 8am and 4pm. Customers can book a technician, request a call back, or send a message online at any time, and the team will respond during business hours. If urgent help is needed outside these times, customers are advised to book a time online instead of waiting.

Getting a quote is free, and the first conversation to discuss a problem or project costs nothing. Once a technician identifies the issue, they explain the cause and confirm the total cost before any work begins. Customers can book online, call the business, or request a call back to work out the next steps together.

The business covers most of the Perth metropolitan area, including Inner Perth, Northern suburbs, Western suburbs, Southern suburbs, Eastern suburbs, and business and industrial areas. Specific locations mentioned include Wangara, Joondalup, Neerabup, Landsdale, Malaga, Osborne Park, Balcatta, and they operate across the broader metro region.

If a booking is cancelled, rescheduled, or missed within 24 hours, a $95 fee applies because the technician's time and travel are already set aside. Parts and hardware are confirmed with the customer before ordering, and travel charges are assessed based on whether the visit is within their standard onsite area. Extra work beyond the initial booking is explained and confirmed before continuing.

Remote support is conducted through a session that the customer approves, often resolving issues faster than waiting for an onsite visit. The session ends when it is closed, and the technician provides plain-English notes on what was done after the call. This method allows many problems to be fixed without the need for a physical visit.

They fix computers that won't start, crash, overheat, or make odd noises, as well as slow computers and MacBook-specific repairs. Services also include printer and scanner setup, new computer setup with file transfers, and custom PC builds for gaming or creative work. They also handle data recovery and automatic backup setup.

The team prioritizes plain-English explanations and provides simple notes after every job detailing what was done and what to watch for. They diagnose the real cause before fixing it and recommend only what is necessary rather than what is easiest to sell. This approach ensures customers stay informed and in charge of their technology.

Any parts or hardware required are confirmed with the customer and approved before they are ordered. Travel charges are typically waived for visits within their standard onsite area, but extra work is discussed and confirmed before proceeding. The business aims to keep the process transparent and avoid unexpected costs for the customer.

They position themselves as a practical middle ground between contract-first providers and quick, cheap fixes that don't last. Their model offers an experienced technician when needed, clear upfront rates, and no ongoing contract to sign. They also emphasize finding the real cause of a problem rather than just patching it temporarily.

Customers can call the business at 08 6559 6485 or book a technician online to choose a time that suits them. They can also send a message, request a call back, or get a quote through the website's contact forms. For urgent issues, booking a time online is recommended as it is quicker than waiting for a callback.

The official website of Perth Computer Experts is perthcomputerexperts.com.au.