Very nice, I saw them for years and am starting to again. Previous comments are right about waiting hours after the appointment time. Was told to be there at 11:30, got there at 11:25 and waited an hour before being told to come back at 2:30, then waited another hour before I was seen. Besides this, no problems, very nice staff and very accepting of LGBT+ people.
Many years I've been working on my mental health. Due to circumstances with the place I previously went to a friend suggested Perspectives to me. The staff has been amazing overall. Dr. Witherington was not a good match for me, I shut down because of the vibe I got from him. To me you have to be comfortable with your Dr to be able to discuss what is going on and be able to ask questions about your treatment plan. He did not come across that way to me and as I said I shut down which hindered effective treatment plans and treatment for myself. Dr Baker on the other hand, hands down the best I've seen for mental health. You can tell he is listening to you even while typing notes on the computer to your file, I admit I tested it.We were in the middle of talking about what was going on since my last appointment and I threw him a question out of nowhere. He didn't hesitate what he was doing and was able to give me an answer to my question.
John has done more to help me than all therapist combined. I still have a long road ahead of me but I have gained hope again since I've had John as my therapist and his technique is very effective as long as you are willing to try and truly want to have your life back .
The appointment times and waiting have been an issue here and there. I understand a lot of the Dr's patients are in facilities outside of the building and they get calls in reference to these patients and what needs to be done because of their behavior or something they said to staff at the facility. Mental illness isn't like a broke bone with a standard treatment, a person that is suicidal can be pushed to the edge if given the wrong medication or a staff member says the wrong thing. Being said as a patient's Dr, Dr Baker and Dr Witherington do have to take calls during the day causing appointments to get behind. When I first started going to perspectives, before I had John for my therapist, it was an hour past my appointment I was getting anxious and they let me reschedule my appointment. They changed something about the policy around July. I had to wait 3 hours past my appointment time, they wouldn't let me reschedule without paying for the "missed appointment" out of my pocket (they would also cancel all of future appointments on the spot) because I have commercial insurance, I had my 2 year old with me and it was past lunch time and nearly nap time and that didn't matter. That was the worst experience I've had, crying hungry 2 yr old that was sleepy, waiting room full of people causing my anxiety to go crazy. Add my 2 yr old's needs and not being able to do what any mother wants to do, take care of her child's needs, I was not happy. I've had 2 appointments since and haven't had that kind of wait, thank goodness! 3 hours past your appointment time and being told you would have to pay for it and lose future scheduled appointments for therapy was ridiculous, giving any doctor office an hour past your scheduled time has been a general rule of thumb since I've been an adult, 3 hours, I feel any place with good business practice (with or without a child), should waive their "you have to pay" policy as you were there for your appointment and on time.The office should cancel it and let you reschedule without reprocussion: for people with mental illness, especially, they are already out money for missing work due to their illness, canceling future appointments that are their treatment plan to try to function properly hurts their drive to want to try, making them wait for med refills this long instead of letting the Dr call in enough medication to get them through until a rescheduled date and seeming as if the money is more important than the patient, this doesn't help patients, patients that these people took an oath to treat...not rob blind, just one way it can be viewed. I don't like feeling like a hostage when I was on time for my appointment and can't afford to pay the ransom for my own health.
Dr. Baker is, sadly, a dying breed. He is the only doctor that I have seen that actually listens and has YEARS of experience that gives that nod of YES I know where you are coming from. I know what is going on with you. I have been misdiagnosed for years and can happily say that Dr. Baker changed my life. The comments about wait time should be taken with a grain of salt, because he ACTUALLY listens, diagnoses competently and applies medication appropriately. That takes over slotted times, I m sure. His nurse and all the staff are of the upmost professionals. Thank you, Dr. Baker and staff.
Perspectives truly has the worst Doctors possible. They prefer to treat a computer screen more than actually interact with a patient. As a bonus to the horrible service you will receive, you get to wait anywhere from an hour to two hours or more if they need to take a lunch while they are 3 patients behind. After your wait you get to talk to a human shaped Yahoo! Search engine that does its best to make sure they don't spending more than 15 minutes per patient. After that you get a cookie cutter response as a treatment plan and hurried out the door as fast as possible.
Sadly I have to give them one star to post this or they would be getting zero.
I give it 5/5
not just because they helped me overcome my depression but gave me a new chance to fight through my life on my own
I've been seeing a therapist and psychiatrist here for over a year. Honestly? This is the worst and least compassionate psychiatric clinic I have ever been to.
To give context, I've been going to behavioral clinics since I was 15. I'm now 29. I am registered disabled.
I have been seeing the same psychiatrist here for over a year, and he is completely incompetent. He forgot my diagnosis 7 months ago and has been refusing to change my antipsychotic medication because of this. I got tired of being put through the same rigamarole every time, and only being allowed to see my therapist once a month when I'm supposed to see one every week! So I decided to move to Westark. Once I told them I was moving they completely dropped me and wouldn't even refill my medications. I went through several days of serious withdrawals and I'm still recovering. What kind of mental health treatment clinic let's anyone suffer like that?! Nobody should be forced into that kind of situation. Withdrawals are awful! Do not go here if you value your health. Seek better care please! Perspectives is just in it for the money. Do not trust them!
Their outpatient care is the best I've ever experienced. Their availability and understanding really make a big difference.
First appointment for evaluation, while filling our paperwork, old woman receptionist leans in and whispers to me "Hey look at that other persons hair ( a young lady that was checking in at the other receptionist) "I don't understand how people want to dye their hair blue, makes no sense to me." So I lean back in towards her and say "my daughter dyes her hair blue". She replied " well to each their own". Wow! Just wow! Well the therapist was ok so decided to just look over the rude receptionist and deal with her only when I have to.. therapist said to come back in a week to sign off on the therapy plan. No appointment or check in needed, he said..just show up and you'll sign the papers...well we sat for 2 hours and No One acknowledged us...went up to the old woman receptionist she had no idea what we were talking about...she said we needed an appointment. 2 strikes for them...im looking else where to get treated...the right way. Zero stars to the old woman receptionist!
Nothing but a waste of time. Don't run out of meds because they take forever to get you a refill prescribed. Their walk in appointments are a joke. Was told 9-11 and get there a few minutes after 9 to be told they were full. They will not refill my son's medication until he's seen but they make it impossible to be seen. They never answer the phone. You leave a voicemail and they may or may not call you back. If they do it's a week later. Please save your sanity and go elsewhere.
Just starting here. But so far so good! Very caring people.
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