Penrod Reviews

😀 Penrod's website is absolutely amazing! The design is visually appealing and the user experience is fantastic. I had a wonderful time exploring their services. Keep up the good work!

I had a good experience working with Penrod. The website is easy to use and the customer service team was helpful. They addressed any issues I had promptly. Recommended.

👌 Penrod is one of the best companies I've ever worked with. Their website is user-friendly and their customer service is exceptional. I'm truly impressed.

I want to express my gratitude to Penrod for their outstanding services. The team has been extremely helpful and responsive throughout my entire experience. I couldn't be happier!

Penrod's website is truly impressive. The design and functionality are top-notch. Their customer service team was also very helpful during my interaction with them. I highly recommend them!

I had an average experience with Penrod. The website is easy to navigate and the customer service was decent. However, I found some of the information provided to be lacking and there were a few glitches on the site. Overall, it was an okay experience.

I recently had the pleasure of working with Penrod and I must say, the experience was nothing short of amazing. The team was professional, efficient, and went above and beyond to meet my needs. Highly recommended!

I had a few issues with Penrod's website at first, but their customer service team promptly resolved them. They were understanding and efficient. Overall, a positive experience.

🙌 Penrod exceeded all my expectations! Their website is intuitive and their customer service team is always there to assist. I'm extremely satisfied with their services.

As a long-time customer of Penrod, I have always been impressed with their professionalism and commitment to excellence. Their website is user-friendly and the customer service is top-notch. I highly recommend them!

😊 Penrod is an outstanding company that delivers excellent services. Their website is user-friendly and their customer service team is very knowledgeable and responsive. I'm extremely satisfied!

My review is based solely on the three door hinges used to mount my garage door and recent customer service interaction. Our home is fairly new and has never been cleaned with detergents on this particular door nor siding. These hinges are typically exposed to sunlight for most of the day. It appears the coating on the hinges may be the culprit.

I did speak with customer service and explain the peculiar situation regarding the premature aging; however there was no solution outside from me hunting down said hinges on my own and spending more money looking for these propriety ones.

I ve owned many homes that were quite older than this one. Those homes were cleaned many times by professional power washing companies that even used bleach and never faded nor rusted the exterior door hinges. Based upon my prior experience with personal ownership and working on many properties I would conclude the hinges to be defective.

Going forward, we will ensure our next home builder is to not use Penrod branded hinges. Even the very nice Gentleman at Distributorship hinted these aren t the best in quality.

$300,000+ home that s less than 4 years of age, never thought in all my years American craftsmanship & customer service would suffer to this extent.

We ll be spending more money to replace faulty hinges that are rarely used. That s the kicker, now we ll need to track down said hinges from a Distributor across several towns and spend more money for faulty hinges.

BTW, customer service was very pleasant on the phone but she didn t assist with product ID/PN nor with direct number for Distributor that can assist for my area. When I gave her my city name she drew a blank on closest Distributor. I gave her closest big city and she mentioned a possible name of a business that could help. No number nor part number to reference. I knew right off the bat most Distributors won t be educated in very small intricate hinges. The part numbers should have been identified, I was willing to text/email pic live to help verify the exact one we need.

I get it, it s three small door hinges and not a big deal to many. However, it s more of a pride thing for me. I would never want to hear that a product I sell being defective nor finding out my customer service didn t follow through with home owner finding appropriate replacement parts.

Sincerely,
Average American Dad that still cares