It is always a treat to see what is new. It doesn't matter where you look you will see treasures. This is a beautifully merchandised store and is priced well. Whenever you are nearby it is worth a quick drop-in.
NIce stuff, kinda hit & miss. Quite pricey. I'd consider Penney's for a major furniture purchase, but for decor stuff - i'll stick to homesense.
Never disappoints. A lovely store and staff are very nice
Went out to the store to look at their selection of sofas, the front door was locked when I tried to open it. It was noon and in the middle of their open hours. The sales woman then placed a "back in 15mins" sign on the door rather than let me in. I will not purchase anything for this store, terrible customer service.
Love this retail experience. Beautiful. Beautiful. Reasonably priced. Michael and his team are welcoming, helpful and offer wonderful ideas to beautify your home. Vintage, whimsy and classic. My go to decorating store.
I have bought furniture and items here multiple times. Incredible staff with an eye for style. It is mostly new items now, not many older pieces...which I miss.
Great place to pick up charming pieces for your home without breaking the bank. Staff are lovely to deal with and always really helpful. I also love how Michael's shops lend a classic charm back to downtown Whitby.
Absolute gem! Unique pieces for your home- great for wedding gifts etc. too.
If you like the natural country look with white or neutral tones, this place is for you. Well priced home furnishings from living room and dining room sets to decorative trinkets for every corner of your home.
Cool little trio of stores with excellent quality furniture and gorgeous accessories. Staff are friendly and pleasant and the stores are well organized and clean.
Excellent selection of beautiful pieces at unbeatable prices.
Customer service and quality are bar none with Penney & Co. Beautiful rare pieces, and classic finds, coupled with friendly service- always willing to go the extra mile to advise and help you with decor inquiries. We had a small issue with our order and Penney and Co. handled everything professionally and quickly- they took the time to listen to my concern rectified the situation immediately. We rec'd so many compliments on our furniture and decor and so proud to give back to our local community- Bravo Michael and team! We are so happy with our purchases that will last a lifetime! Make sure to visit the store during their Shop Late, Shop Local event :) Always scores of deals!
Beautiful to browse in. On the pricey side.
Went for paint but didn't realize it was only available at one of the 2 shops. Fortunately they are close to each other, so I could just walk over to the other shop.
I love going to Penney and Company. Michael, the owner is always very welcoming and friendly. He has lots of interesting and different items that add warmth and personality to your home. I don't go alot because I am out of town but when there, I never walk away without purchasing something!
Very pretty home decor shops with attractive, quality, comfortable furniture, knowledgeable staff and inspiration.
One of the best furniture and decorating stores in the region! If you want chic and stylish wares for your home you've got to check it out. Also, Michael - if he's in - has industry experience you won't find at other home stores in Durham.
Also an amazing selection of new beautiful home furnishings & unique antiques. His collection of pillows is always amazing & a good price point. Absolutely one of my favorite places to shop!
Great selection of home decor, a little different and unique. Good Quality furniture and lamps. Not a huge selection but lovely pieces, displayed with a great eye for design.
I bought a floor model coffee table on the weekend. There was obvious damage to one of the corners as well as several marks on the table top itself. I received a really good discount off the table so decided that I would take it. Michael, the owner, said that he would take care of some of the marks on the table top with a magic eraser. I expressed some concern over that as I had used it once before and I found that it actually takes off the paint. He assured me that they use it all the time and that there would be no problem. While I went to the bank to go get money, he used the magic eraser over all the marks. When I got back to the store, the table had been wrapped up and ready to go into my truck. Once I got home and put the table inside my family room, I immediately noticed that every area that he used the
magic eraser was now shiny and the table is actually ruined and looks terrible. I immediately took pictures and sent an email to which I got a response today when the store opened. Long story short, he basically said oh well you knew it was a floor model table, you got a deep discount, so hopefully you will be happy with your purchase. I take full responsibility for the fact that I purchased a floor model table, however Michael takes zero responsibility for the fact that he actually ruined the table by using a magic eraser. Prior to that, the table did not have any of those marks on it. This all happened while I was at the bank and had no opportunity to see the damage as the table was wrapped up when I got back to the store. I received a great discount because I was buying a table that had a corner pushed in and some marks. I ended up spending $450 dollars on a table that the owner ruined by using an abrasive material that ruined the finish on the table and takes zero responsibility for that. I am now stuck with a table that looks horrible, that I will need to have totally refinished to repair what he had done.
In response to Michael's note. I cautioned him against magic erasers. He cleaned 1 small red mark on the table while I was there, and then did the rest while I was not in the store. The table was wrapped up when I got back and therefore I had no opportunity to view the full damage. At no point have I ask you for a further discount, I have not asked you to return the table, nor have I asked you to pay for the damage you caused. You told me CC 40 is the closest match which is no where near the color of this table.
Sadly, this owner does not accept responsibility for ruining the finish. I caution anyone who buys furniture in this store to ensure they have not used this abrasive cleaner. Feel free to google it, or speak to any reputable furniture store/ refinisher.
The photos speak for themselves. A beautiful store with lovely pieces will never make up for poor customer service.
Finally, I emailed you directly over the weekend and respectfully waited until Tuesday when the store opened to get your response. I hoped that you would accept responsibility for the damage, but you just dismissed it. I did not jump to social media immediately, nor am I trying to ruin your reputation. The way you are handing this situation will dictate your reputation. The floor model is not the problem, it's the lack of ownership for the damage that is.
