I been with them for one year now. I always get error on my eld most of the time I won't read the miles of my truck. When you edit fuel adding address it's not working. When you call support the only answer you get we can't do nothing. They send me wrong cable i had to stop at their place when it was snowy. Got fixed but not reading odometer as I said earlier the worst company I ever used. I would had big 0 star on this company
Great company and I love working here. The people here are friendly and work hard to bring great solutions.
Go elsewhere! We have a large fleet of on highway trucks and excavation equipment on with this company. The salesman will tell you that their system will do things it is nowhere near capable of. As soon as you sign the two year contract they sell the contract to a third party therefor they have no interest in servicing your account because they have be paid in full for your contract. Reports are terrible, they have no installers in our area anymore so service on hardware is non-existent. Phone support is subcontracted to another rinky-dink 3rd party in some tent in Pakistan that calls you back and leaves no phone # or extension or even a name. call Pedigree back and they cant even help you because the number they have listed on the website is answered by someone that has no access to your account and doesn't even work there? wish I could give 0 stars!!
Zero Star if I could. The ELD we use is the tablet. They are prone to having the batteries explode inside and destroy the $600 tablet. 3/6 so far. Their only excuse is that it gets too hot from sitting in the truck during the summer. I guess they didn't think the the ELOG was going to be inside the truck at all. Worst customer service you could imagine. They never have a solution for you only to make you troubleshoot and spend more money on a product with known faults. If I would have know they had issues with their system being inside a truck cab I would never had given them a look. They stand behind nothing. Do yourself a favor find another product for your fleet needs.
Customer service needs some work. I have called multiple times for support and can not reach anyone normally. I leave my name and number as well as the issue at hand and I don t receive a timely response. I have to call back two or three times for the same issue and again leaving my name and number to be called back.
Is the worst companie to EDL always is something and when u call customer service the ignoring you and hang up don t used they service
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