4 years ago
I am only giving this facility 2 stars, due to t...
I am only giving this facility 2 stars, due to the check in process. I checked my 14 year old son for "med stabilization" in at night , and it took 7+ HOURS! We were left in a small room for an hour or more at a time. The person would come in, talk to us a few minutes then leave us again for an hour or more until they came back. They are also not willing to work with you on payment! Altho I have insurance, I have a large co pay. As a single Mom, I can not afford to pay it all at once. I called and tried to work out a payment plan, but because I can not afford the amount they want every month, I was told it would go to collections in 6 month, even if I pay every month! Its ridiculous I have to have my credit ruined because I wanted help for my son! I will say the unit he was on was ok - there was a really good male nurse that was very nice and would answer my questions, but he was the only one. The front receptionist ( older lady in afternoon/evening) was horrid and RUDE beyond belief. This facility was "recommended" by my insurance company - needless to say I let them know how horrid it was.