Park Supply Company, Inc. Review

Bad customer service. they didn't want to respect exchange. Even though I was told by the sales associate they will respect the exchange.

They are awesome, plain and simple. Chad always goes out of his way to help you out and the counter guys are very professional and knowledgeable. They have an amazing selection of plumbing fixtures and supplies as well. Would recommend to anyone!

As a dean a son employee, I need supplies from here all the time.
They deliver our supplies with care and they are very courteous and helpful at the counter.
If they cant answer my question right away, they will find out and get back to me quickly.
Easily the best spot around huntsville for all plumbing needs

Business itself looks great wonderful products good customer service for the most part. Female front office associate, too bad the clients were racist and said that OUT LOUD how proud they were of it! They were allowed to do so with praise, as being a white male listening to other white males talk about other races, very sad. They shouldn t be allowed to leave their porch where they feel most comfortable and belong! Your business should take note I build buildings I run buildings I will not be back to purchase anything from you and I strongly urge others to do the same. others to do the same! When you re in the business to make sales you will make more sales in the future when you do the right thing and cut them off when they are talking bigotry. As a customer service agent feelings about race should not be a part of your sales pitch.

Unlike most people I m excited on your reply and will await your reply!!!!

Attention to details, very friendly, even at closing

A plumbing supply house that always has what I'm after

Jackie at the sales counter was great and it's a light to work with

be prepared for rude customer service on the consumer sales side. Products are fine, but the guys behind the counter are difficult to deal with.

I was shopping for a new water heater and the sales representative provided very thorough and insightful information not only about the current models, but future ones as well. Very helpful.
To the previous reviewer accusing the employees of racism, your story has inherent contradictions...

They had the hard to find Price Pfister part I needed. I'll pay them a visit first before wasting my time at Home Depot and Lowes.

Great plumbing supply store, they have most everything and will be able to get the rest.
This is one stop shopping for all your plumbing needs!

Have used these guys many times over the years and they always know what they are talking about and what I need and what I need to do. It's amazing how much information these guys have stuffed in their heads. Parks is the go to place for plumbing.

I bought a solid tub/shower from them. I didn't go cheap, I got the widest one, one piece so I had to take down my dining room wall to get it in the bathroom. Here it is 7 years later and the tub is cracking all over. I went to talk to them about warranty options and I was told they didn't carry that brand anymore so it was my problem. Meanwhile, I'm sitting at the desk and there is a sign that says " shopping on line might be cheaper but you won't get the customer service". Where was my customer service for you selling me garbage and then telling me it was my problem now? Really, folks shop on line!

We just completed a new house and used Park Supply for all our plumbing. They are knowledgeable and in some cases cheaper than Lowes. Go see Tina- she really knows her plumbing stuff.

I like doing business at park supply. Friendly people.

Always friendly, knowledgeable, and helpful. They always have what I need and take the time to explain how to do it.

Very knowledgeable, friendly and helpful staff. Beautiful showroom where I could touch feel and match products. Unique pieces for all styles. Customer service was outstanding. Loved being able to also get cleaning products and other household needs from the selection by the counter. We will be back.

Needed a couple of faucet stems and couldn't find them at the big box stores. The guy behind the counter at Park took one look at them and knew exactly what brand and where they were located. Great service, always helpful.

On the Monday before Thanksgiving 2015 my kitchen faucet broke and I went to Parks Supply to see if it could be repaired. As it turns out the faucet was discontinued and the parts weren't available for the needed repairs. The staff jumped into action and helped me select a new faucet and even gave me a list of five repairmen to install my new faucet. One of the listed plumbers came out on Wednesday and installed my new faucet. A big thanks to Parks Supply for making my Thanksgiving a success, it was the first Thanksgiving in nine years that all my children were home.

Some employees on the contractors bar are very experienced and nice and some are very rude

Always a great place to shop for plumbing supplies. Awesome customer service. Enjoy just sitting down and talking with someone about my needs and they always take care of it! Very knowledgeable about the job.

Tina in Sales is absolutely awesome! Tina is always professional and helpful with any issue I have. I highly recommend her to take care of you .

Kathy was very helpful when we were looking for the right shower, faucets, etc. for my M-I-L.

The people there are friendly and very knowledgeable about all your plumbing needs.

Parks Supply is amazing. I wish I remembered the gentleman that helped me because he was so great with knowledge and his memory is superb!. I have had my kitchen faucet for about 10 yrs and just with only the picture I showed him he knew the model # and described the faucet build. He gave me the 800 # to Delta & the Model # and they are sending me the O rings to stop the leak. Thanks Park Supply!!

Came in and waited at counter for 30 min for a materials quote for 1,500' of 4", finally got the price, but they could not confirm quantity or delivery availability. Gave them my email, cell phone company name. Was told they would call me about quantity and delivery by the end of the day. Never heard back, I called in the morning, no-one had any idea, about the order. And I quote """""looks like you struck out"""""" . NO PROBLEM. Home depot will price match you guys...

Good service, helpful, and had the part that I needed

Fast friendly service at parts department from knowledgeable staff.

When ACE and Home Depot gave me confused looks, these guys helped me get the ring compression tool I needed. Def. recommend!

The whole group there in parts department for always awesome have been doing business for these guys for years Forest has one guy that idea was pretty regular an awesome young man knows his stuff

Great store with a wide selection of tools and fixtures for most do it yourselves. Only gripe I have is a big one. The store hours make absolutely no sense. Most people have a simple 9-5 job and cannot get to your store on the week day. On top of which what supervisor dictated its closed on the weekends ? Alot of people save projects for the weekend specifically.. You carry tools and certain appliances lowes and home depot does not. Who in they're infinite wisdom said you should close your store to half your potential business. Thereby inconveniencing ALOT of people to take time off work to make it to your store ? its very inconsiderate

Had the worse experience today. Sat 30 min in front of a item that I wanted to purchase. Told the salesman I wanted to purchase this item. He proceeds to bring someone else over and ignore us and sell the last item to someone else right in front of us. This was horrible customer service. They lost a customer for life after this event. My organization actually used to use them regularly. I will tell my organization to never use them ever again.

****Update: Mr. Saunders spoke with us and fixed the situation. He made things right and I really appreciate that.

Best,

Stan McCall

Bought 3 Danze commodes several years ago. One had continuing leakage prob, replaced flapper and flush valve, no help. Filler valve had crimped gasket, they did not have compatible gasket of filler valve with gasket, made no effort to try to get, offered me another brand that would not fit but might have similar gasket. Went to another local supplier, got help even though they did not sell to me. Have bought a number of items at Parks, won't go there again.

Guys and gal at this parts counter are awesome! Guys and gal in warehouse kill it.