4 years ago
I was going to have my 10 years renewal at the Par...
I was going to have my 10 years renewal at the Paris Marriott Opera Ambassador Hotel. Booked it a year in advance. Went to thousand of emails. 8 months before the wedding, We traveled from the US to visit the room including the food tasting, etc... When we returned back home, i found out my husband was very sick and due to intense treatment, it was impossible for him to travel until further notice. I sent an email to them, explaining my tragic situation. To my surprise, their response was oops sorry, you will not get your money back.
My thing is that. we did not ask for him to be sick. I was very disappointed and surprised a such of big hotel chain feel that my money (by the way, would be so useful for medical expenses) will make a difference financial specially in my situation. If my cancellation was because, we decided not to do it or getting a divorce or whatever, i could see the non refund.
So my question is if he was dead i guess they will tell me oopps sorry, i cannot give you for money back.
Anyways, i know we will fight this hard time and we will plan our renewal again in Paris.
The reason for this review is for everyone to be aware and be careful when planning your wedding because if, God forbid, your spouse, fiance get sick or died, they will not give you your money back.
Thank you,