I recently engaged with a global firm that special...
I recently engaged with a global firm that specializes in import-export services, and I found the experience to be quite average. Although they delivered on their promises for the most part, I felt that the communication could have been more proactive and transparent. The company's website is user-friendly and provides some useful information, but I would have appreciated more detailed updates on the progress of my shipment. The overall process was satisfactory, but I believe there is room for improvement in customer service and keeping clients informed. I hope they take steps to enhance their communication practices and strive for greater transparency in the future.