I recently used the services of a CPA firm to assi...
I recently used the services of a CPA firm to assist with my tax filing and financial planning and I found the experience to be fairly average. While the website was easy to navigate and provided some useful resources, I felt that the customer service was lacking at times. The responses to my queries were slow and I had to follow up multiple times to get the information I needed. The quality of the work itself was satisfactory, but I believe there is room for improvement in terms of communication and responsiveness. Overall, I would say that the services provided were decent, but there is definitely potential for the firm to enhance the overall customer experience.
