Our Lady of Lourdes Regional Medical Center Review

The ER staff was fantastic with a few minor improvements and reminder to staff concerning personality, I still have to give them the utmost rating.
On conference for work, got sick went to ER and my journey. I was scared, but I'm grateful for this hospital staff. Amazing care were shown . It was comfortering to know that my health was as important to them as it is to me. Stayed four days and compassion which I received along with great medical care still have me grateful in so many ways. ER you are top notch in my opinion. Fourth floor, staff take no back seat to compassion, they were and still have me grateful. I must say that the housekeeping and food service department, wow me with how they interacted, no place of lack. They were great, i didn't realize just how sick I was until the doctor explain it to me.
Im back home and doing good. I thank God for you all. All glory and honor to my God for directing me to Our Lady of Lorde's of Lafayette, Louisiana.

Respectfully,
Never would have thought it would happen to me.
Ms MH

I am a veteran. My VA doctor had me go there for testing on July 13th. My doctor called me to today and told me he still has yet to receive the test results. I called the hospital. The patient advocate gives you an answering machine and does not return phone calls. The Nursing Supervisor refers you to Patient Records and Patient Records was closed. This the second time I have had trouble with getting test results from this hospital. By the way, they kept me waiting over an hour for my appointment and offered no reason for the delay. I will be filling a written complaint with the Joint Commission. I recommend other patients with issues do the same. Go to www,jointcommission.org and download their Patient Safety Concern Form. If enough patients complain maybe they will fix their problems. As far as I am concerned, I think this hospital very capricious and I do not recommend them to anyone.

This hospital is absolute garbage. My father awoke with massive chest pains. We all thought he was dying. We called an ambulance, and went to the hospital. We then sat in the lobby for 5 hours waiting for help. Nothing ever happened. We then simply left the hospital. The most help we got was when we were walking out and a black man asked if he wanted help with taking out the iv from his arm.

This is the most horrible hospital in Lafayette, this dam Emergency room policy about only two people (the same two) are allowed in the room. The patients oldest child had driven from New Orleans and can't visit her. When it's understood one person will come out the us still don't want to allow him to see his mother because of a dam policy. #ChangeThatCrap #BetterServicePlease

Pretty damn horrible. Had gotten burnt and one person told me to do the wrong thing after surgery. Went in for 730 to be in surgery for 9 didn't get in until 3 in the afternoon. Did all follow up visits and a full year after I got called asking me to go in so they could have documentation of a discharge visit. Told them I went for all of my visits but still they insisted. To be nice I drove the 45 minutes for it and was in the room for not even 2 minutes. Got charged over 300 for it. Called them about it and said I wasn't paying and was told that if the dr called you then I needed services to justify the bill. I had a miserable 11 months dealing with it before someone finally listened to me and didn't automatically tell me to pay. They had their information wrong and I never had to go. Those are only a couple of the things that made this ordeal such a miserable frustrating last couple of years. Don't think I would ever go back again for anything.

I like this hospital very much. My grandparents have been going to Lourdes for 8 years. All the doctors and surgeons that gave my grandparents care were awesome though I';d give Lourdes a 9.8/10

Hospital is pretty good. ER service "SUCKS"................

This hospital is the best hospitalever. The staff is so sweet,caring, and patientwith the patient and the families. Also if they brought my momsomething to eat and she wanted something else theywouldbring it. They are just all sowonderful I wish every hospitalcould be like them.

If I could give zero I would.. this is the WORST hospital ever.. I have been an RN for 22 years and they make me embarrassed to be in healthcare.. they are rude & ignorant.. the ER dr didn t even have the audacity to see me .. trust me with all of the other wonderful hospitals .. DO NOT WASTE YOUR TIME!

Horrible a** service will not come here again. If you want to wait for hours just to see a doctor this is the place for you. Sense of emergency is not here. The whole waiting area is empty yet they have two patients just sitting here for hours. Please pass this message to friends and family. Avoid this hospital.

Took my mother to the er late at night Was sitting in the exam Room for over 3 and a 1/2 hours never saw the doctor

Could not sleep because of the laughing and loud talking ALL NIGHT. Dirty floors when I first got in.

Brought my daughter to er..wonderful care, professional staff..the er is the best

The emergency room was horrible asked for a blanket twice never brought one the service sucks though they were better then other hospitals but boy how wrong was I don t bring your family or friends to our lady of Lourdes never thought I would say this

My wife was admitted after suffering a seizure, first treated at St Maritn Hosp in Breaux Bridge. Transferred to OLOL through ER. Her Neurosurgeon was Dr William Brennan who was eventually notified of her admittance. So OLOL assigns Dr Belgadere to handle all other needs not pertaining to her upcoming brain surgery. He proceeds to starve her for over 30 hours "NPO" because so says she was going to have surgery. True but not before we consulted with Brennan. AND KNOWING BRENNAN, he was NOT going to perform surgery within 24 hours so the NPO order was idiotic. Then, decides to change her NORMAL daily medications, to some drugs she doesnt take OR need. He was NOT familiar with her as a patient NOR knew of any of her medications she was prescribed by OTHER KNOWING physicians. Then, after speaking with DR BRENNAN, about post op time in the hospital, he was to release her when she felt ready to go home. So on the 6th day post op, a Friday, she was released by Brennan to go home that day. Belgadere, shows up at about 7pm says he wants to keep her til Monday to be safe. I told Belgadere it was NOT his call because she was NOT his patient, and told him I was taking her home regardless of his quack decisions. NOTE: WE WILL NEVER TO TO LOURDES AGAIN. LGMC HERE WE COME

Put in a room for1 or 2 hours.saw ER doctor who came said that every one was at a code before i came here thats why no one can tend to me.my b/p cuff off lef it off just to see if they would check it.no body did. my o2 senor came off ,left it off just to see if they notice.no one came. Electrode came off.lft off for maybe 30 minutes. Called for a blanket.waited until i could not anymore. Unplugged my self from the wires and went out the room to ask for a blanket cause when i called all i got was a " ok".The doctor is a short bold Guy who's just interested..not!!! It was soo terrible...Why????. I would not...bring..my dog to that ER.....!!!

Beautiful clean professional hospital. Great walking outdoors.

ER time is horrible, once waited till 7am still never saw a doctor. My father just had a stroke, they gave us no hope, they ve nearly killed him many times (blood pressure cuff on arm with a blood clot), neglect him and treat him like a stepchild, and they also take 1-2 hours after a buzz to get to you. They are awful. I hope your all mighty god smites you for neglecting your patients.

Worst experience at a hospital ever. The people who work the ER don't know how to diagnose people after the 4 times I've been here with my son and sister. They give off the wall guesses and give no real help or sympathy. Don't waste your time.

I have brought many patients here, the staff is excellent and always provides the best care. Only bad thing is the er gets filled super quick because it s such a nice hospital with top of the line staff. Besides that, by far the best for extended care

They called me for an over the phone check in and told me there was no copay for a liver biopsy my doctor ordered. After taking off work and making arrangements I go down and while checking in get told I would have to pay over 2,000 dollars out of pocket.... extremely bad business.

Very professional and awesome staff and very clean atmosphere

Very clean and new facility. Most of the staff is Very friendly. My experience has been enjoyable.

2 to 3 hour waits to be seen. You might as well die in the emergency room. What has this come to. It's called hire more staff. This is rediculous. They need to send upper management to make unannounced visits.

Until my most recent stay at Lourdes, I would have said this is my preferred. Not any more. After 3 days in the hospital for a procedure, I was released on foot, with no wheel chair to bring me to the vehicle waiting to take me home. I had a kidney procedure and I have MS. Being told there were no wheel chairs available was ridiculous.

I have an issue with their emergency room wait time. I had my nephew brought in at 3:30pm, and as of 9:20 pm he is still waiting. I understand that patients are seen according to severity, be we have watched people come in and go with our critical issues since waiting. We were told he had top priority on. Bed due to his issue. Like I said, i understand critical cases being seen first, but we have seen minor conditions come and go even after we arrived.

Let's try this again since my first review was deleted. Isn't this what reviews are far so people can know. So if it's a big deal reviewing contact me directly and maybe you can strategize on getting your hospital better.....as I said in my first review I would not give this hospital any stars but I have too. It's a HORRIBLE HORRIBLE HORRIBLE hospital. I wouldn't bring my dog to it. They are very dumb founded. If you are going to almost kill someone go find another profession. It's too big of a hospital for the little amount of people not knowing what to do. The doctors and nurses are inconsiderate and have no manners. It's not just the Er, but 2nd floor and 3rd floor. I hope people read these reviews and reconsider going there.

Just left the ER and highly frustrated. My daughter and I sat there for 4 hours and wasn t seen. They took our initial test, bp, temp, heart rate, and even did a chest x-ray on her then after...........nothing as the hours went by. Many people besides myself were frustrated with the waiting and waiting as the hours came and went. I just left and brought her to another ER and was seen immediately. Lourdes will never get my service again. I m waiting to see if they will try to bill my insurance. If they do, then I m gonna make a huge deal out of it. I pray that if you re really sick, you don t go to that ER.

Took my aunt in to the ER. She passed out I believed her sugar level was high. This short bald-headed doctor or nurse kept asking these irrelevant questions like what did yall do to her,what did yall give her. And he tried to wake her up by jabbing her with his two fingers real hard in the chest and saying hey wake up,hey wake up. He could have gently woke her up and said ma'am wake up. And his attitude was really unprofessional. If you can't treat people with respect and you work and talk to people everyday then you don't need to be working in that type of field

The only reason I'm giving one star is, it won't allow me to give ZERO.
I recently had back surgery at this hospital and couldn't have been more disappointed with the entire facility (excluding my surgeons, the PT department and nurse Jennifer).
The proverbial ball was dropped numerous times throughout my stay.
When they moved me from recovery and into a room NOBODY had alerted my husband through the pager the hospital provided him. I called him from the room to tell him where I was.
Shortly after, some woman was in my room asking me all the same questions they had asked me at pre-registration AND pre-surgery. Here I am, still not completely coherent from anesthesia, trying to find out about how my surgery went (surgeons had spoken with my husband after the procedure and left) and this repetition of nonsense takes priority.
Then the pain meds fiasco.
I choose not to take extra pain meds, and only take them as needed. They brought me two, I didn't want to take two so I opted for only one, thinking the other would be available if I determined it was necessary.
That was an ugly and painful lesson to learn. Turns out, I can't have the second one UNLESS I ask for it within an hour of the first. I was about 20 minutes too late and had to wait THREE HOURS before I could be offered anymore.
This, after anterior spinal fusion.
A heads-up on that particular rule would have prevented me from intense pain for THREE HOURS.

Several people came in my room asking about the failure to notify my husband, but not one actual apology.
There were many other failures on the part of hospital staff throughout.

The PT lady (sorry I didn't retain your name) was very sweet and caring.
My last day, the nurse who took care of me (Jennifer) was fantastic.

In the event I need future care, it will not happen at Our Lady of Lourdes.

The doctor I m the emergency room named Dr. Lee treated me so badly. He said he would prescribe me medicine for my sprained ankle. Then lied and said he couldn t. Then after that they let me leave with a sprained ankle and offered no crutches they basically said Sign here and get out. I truly know they wouldn t have done that to a white person.

A joke i think if u ain't Catholic or Baptist they don't care about your health had hernia. Repair and excess skin removal and the nurses only only came to check on me twice when u beep takes 30-45 mins to come but sitting down at the little computer doing whatever they doing on their makes no since what hospital is too large and make too much money not to have that type of resource to make every patient comfortable

Came here to visit a sick friend and the hospital is very well kept up. It does not look like your average hospital. It is colorful and there is a lot of religious artwork. I'm not very religious but I will say that it helps this place' s mood a lot. Everyone has been friendly to me and my friends here. The cafeteria is spacious and the food has been proper well cooked food. Even my patient friend said the food wasn't ordinary hospital food. Highly recommended. I don't know how prices are since I wasn't admitted here. But as a guest this was a nice place as I see it.

I went to the emergency room in severe pain. They drew bloodwork within five minutes. Three hours later, emergency room still packed and the people next me who had waited five hours were told to go to another hospital because no guarantee they would be seen in the next seven hours. I left and got a bill for $500. I will never go back.

Ill never come here again. My uncle had a hemorrhagic stroke and was sent here. It was two days before he even seen by a dr. They never gave us any information or updates on him. Go to Lafayette general.

Awesome staff, great doctors. Very clean and is well kept. They have monitors so that family members/visitors know what is happening with the patient at all times. Nurses were excellent. If you must go to the hospital, this is your best choice in Lafayette.

HORRIBLE,HORRIBLE, HORRIBLE!!!!
NO OTHER WORDS CAN DESCRIBE THE WAY MY HUSBAND WAS TREATED. WE ARE LEAVING & GOING TO ANOTHER HOSPITAL WHERE THEY ACTUALLY TAKE CARE OF PATIENTS!!!! NEVER EVER GO TO THIS HOSPITAL!!!!!

This hospital needs to make their patients more of a priority. doctors who are nonchalant about not really understanding why something is happening to a patient instead of trying new possible tests & consulting with the patients. leaving patients in pain and without food after being told they can have it after they see a doctor. 46+ hours without food then put on a liquid diet. better than nothing though. patients should just be more prioritized & their illnesses. i don t recommend this hospital

This is a very good clean staff they care about their patients .The worker are so positive.

My problem is with their Patient Accounts department. Medicare and Blue Cross supplemental did not pay for self-administered drugs . These are medications I take daily at home that were administered by the nurses when I was in the hospital. I called and spoke to Dana, patient account supervisor. She told me I would have to contact Medicare to get the drug information to submit to my Part D plan. I called Medicare and they told me the hospital has to provide this information. I was on hold for 30 minutes with OLOL then a recording took information to return my call the next morning. So now I have to go to the hospital to get the Part D medication information since phone conversations have been non-productive.

Had to pay $800 for pill that Part D would reimburse $7. Some hospitals waive the fees for self administered drugs. Private insurances pay these automatically. Another area health care reform should be initiated.

My son seen through ER a couple times and was awesome. So I decided to have my tests ran here. I should have known it would be a disaster when over the phone conversation went downhill. My doctor sent all orders for testing. Lourdes then took that and ran to the wrong doctor all the way in North Louisiana who s an orthopedist. Finally get that straight after a couple hours. To find out y all didnt send my results to my doctor because he wasn t a cardiologist!!! Because he is a regular MD. A cardiologist on y all staff read my tests and recorded their findings and didn t even call me!!!!! Guess since it s not your staffs hearts giving them scares and issues then they don t really care too much

The ER was absolutely horrible. I waited for 2 hours to see the doctor for only maybe 5 minutes. He told me what test he wanted to run but the nurse did not do any of it. The first nurse I saw only once and never again within the 5 hours I was there. Another nurse which was a female had to take over my care because my other nurse disappeared and did not come back. The mail that did my CT scan did more for me then the doctor or male nurse. He ended up going get a female nurse to actually give me medicine for my pain and nausea. When it was time for me to leave they never asked what my pain or nausea level was. They only took my vitals and discharge me. The doctor prescribed me an antibiotic that was known to cause severe nausea which made my condition worse and had to go to another ER the following day. I saw the doctor twice once when in the beginning and when I was being discharged. He's never even told me the results of my CT scan with contrast. I went to Lafayette General the following day which they informed me that I had kidney stones that showed up on the CT.

A wonderful hospital with wonderful staff who took great care of me and a thank you to Chaplain Jeff who came to visit me and pray with me.

I was referred here by a neurosurgeon from Baton Rouge since it is the closest place to where I live, which is an hour away. I went for a Mylogram. As usual because of my life situation I was running about a hour behind schedule. When I called to let them know figuring that I would have to reschedule and pushing everything in Baton Rouge even further behind, they were unbelievably understanding and realizing my situation told me just to get there as soon as possible because the test is about 4 hours long. Upon arrival staff was accommodating and extremely efficient. I was immediately brought to the back and after a little paperwork, given a sedative and woke up longer than expected but the test included several different MRI'S from different types of MRI machines. I wouldn't really know because I slept through all of them. At the end of the week, my appointment in Baton Rouge which was scheduled previous to the Mylogram, the Dr. had all the information to continue on with my next step in the procedure. I would highly recommend Our Lady of Lourdes if you need specific tests run !!

My brother was just discharged and no one ever checked his vitals all afternoon. He s been wrapped in blankets with chills. He s recovering from pneumonia and has been on ventilator for days.
Got back to the home with fever 102. Currently in the local ER with possible sepsis. What hospital discharges a patient without discharge vitals?!?!?

I love this hospital. I would have rated it 5 stars except for the night shift . I asked to go to the bathroom and they waited so long that I had an. accident. It was humiliating !

Horrible hospital, no wonder it is always dead in there! Too many people I've known passed away there due to lack of knowledge of doctors & nurses. My suggestion go to Lafayette General!

Awful staff very rude, no compassion for people, didnt even follow up with the procedure like they promised. This is the worst hospital i have ever been to. Such a shame for a religious named based entity

If this had big 0 button for the E.R I would definitely press it. Definitely don't want to give it one star!!! Rude rude doctors!!!!!!

ER busy with some back up but seriously injured people seen quickly. Admitted but had to wait for bed upstairs. The people are so nice!!! Food score a 10

One week stay in this hospital should have gone to uhc or Lafayette general dirty room nurses are all very loud all night they will never wash ther hands or change gloves and if you hit the call button good luck reaching somebody and if you do get ready for a very long wait the food service is horrible as well they will tell you you can t have some things sometimes then the next day it s fine ther are students working under nurses so get ready to be worked on by untrained students The doctor I have can honestly not speak one word English and well walk away when your trying to talk to her in all honesty this is more of a not so funny joke oh what this hospital was before the move and it has a lot to do with the rudeness and uncaring staff of nurses ther are a few nice ones but the bad apples spoil the bunch honestly go to any hospital but this one

I'm great ful that they we're able to help my sister get through her pain and sufering. The people are very friendly.

Waited over 2.5 hours in the ER. My wife blacked out and passed out in the waiting room. Took 8 minutes for someone to come check on her during that episode. They told us one person was ahead of us. We saw them go in then we're told two people were ahead us. Saw two more go in. Then told us two more were ahead of us. Never going here again.

7 hour wait to see the ER doctor for him to blow us off. If he spent 5 total minutes with my mother, we were lucky. Never examined her, only thing he did was listen to her stomach. Ordered a basic X-ray and was told to go home, lie my invalid Alzheimer ridden mother on a blanket on the bathroom floor, give her an enema and let the enema work! All of our concerns and questions were met with blank stares and unanswered. Nurse came in to take the IV that they were supposed to have put in her out and rushed out the room when we said, she never had an IV put in. 10 hours of wasted time! 10 hours of my mother told she could not eat nor drink anything, not even ice chips!
One woman in waiting room since 1:30om who kept passing out was finally seen at 9pm. The head ER nurse came out and scolded her for complaining that it was ridiculous she had to wait so long to be seen ER nurse said the hospital had no beds available and no empty beds in ER, but when we were brought to the back in the ER, I counted 6 open rooms!! NEVER going there again!

Alright for a hospital, but it's not user friendly. So big you can get lost. The staff is helpful though.

Emergency Room wait time is ridiculous. I ve been three different times (w other people) and have never waited less than 5 hours to be seen.

I have nothing but wonderful things to say about this hospital and the awesome people who work here. They saved my husbands life. Dr Patlola is my hero and his team is five star.

Terrible patient care in Emergency Room! My mother was in severe pain from ruptures disc and wasn't scheduled to see her orthopedic for another week so decided to go to ER to get some help/relief. Waited for 3 hours in waiting room people coming in after her were seen on the spot.After going to desk multiple times to ask when we would be seen. Nurse came out and was beyond disrespectful told us there were no beds unavailable and she would be waiting awhile! Finally was brought to the back sent her for MRI and when results came in the dr came in and stated well it's "legit" your not faking so we can give you pain medicine now that we know. I would like to add to this the nurses on the floor once my mother was admitted were absolutely amazing couldn't ask for better patient care from them for the 4 days she was inpatient and for that I am thankful! My mom has now been scheduled for surgery and things are moving along great!

The stay was very good. I had thought I had chosen the perfect hospital for my wifes surgery and stay. Now the bills from all over the country is coming in. NOPE the Billing Department did not even come see us to talk about where the different and why we was getting bills. Got a bill in today from some Doctor Heinen that she NEVER SAW. Called his billing and let them have it. NEVER SAW THIS DOCTOR AND WHAT KIND OF DOCTOR CHARGES YOU WHEN YOU DO NOT EVEN SEE THEM?
Yes the hospital is new. Good food and folks are nice. Guess to nice.
I would not even suggest this place to anyone.

Slowest emergency room I have ever been in. I sat and waited 2 hours and still never seen a doctor or room. Had to leave and go to lafayette general. I was in a great deal of pain and waited that long and was never helped

Poor experience in the emergency room. They are very busy, or perhaps understaffed. The health professionals treat you in an assembly line fashion with little compassion.

Previously I had been here and had a quick stay due to a gallbladder removal. So when my husband was having severe abdominal pain and vomiting for over 18 hours, we came here. The ER was great, we didn't really have any issue except that they were busy, but that's not exactly their fault. The ER doctor admitted us due to thinking it was his appendix and we would see the surgeon in the morning. Once we were admitted, the problems started. The night shifts were awesome, attentive, and helpful. The day shifts however, were terrible. We had to fight just to get his medications, which were sometimes given several hours after they were due, no one was on the same page; if the doctor said one thing, it wasn't communicated to the nurses and if we mentioned something, it wasn't communicated to the doctor. The surgeon that saw him was...interesting. He kept getting distracted by the television! When they discharged us, we weren't informed that the prescriptions were already sent to the pharmacy, which closed 2 hours before we were discharged. And to top it off, my husband is still having pain because they basically said they're not sure what's causing the pain. I asked that they look at the gallbladder and they assured me it's not the gallbladder, even though they admitted that the CT scan wouldn't show that anyway, and that's the only test they did. Funny how now he's in a lot of pain that looks suspiciously like a gallbladder attack!

Lourdes is horrible...they will forever be in debt to us. Their lawyers were slick and kudos to them. They let my wife stay in a unconscious state for four hours before the doctors realized she had a brain issue. She urinated in the ER waiting room and they were more worried about the urine than my wife hemorrhaging from spinal fluid. AND WE WAS THERE THE NIGHT BEFORE AND THEY RELEASED HER! I still to this day is haunted on how she may have turned out if they would have tended to her like any person should. So sad that a hospital prides itself on being Christian but acted that way.

All the staff was very nice and helpful. My stay was mostly in ICU, and I want thank yall.

We were in town for the International Festival. I awoke at 1:00 am on Wednesday with severe pain in my lower right side. My wife took me to the Emergency Room at Lourdes Regional Medical Center. I was taken immediately to an exam room and the nurse began the process of starting an IV. Another individual handled the paperwork with my wife, It was determined that I was passing a kidney stone. Once the pain was controlled I was released and given prescriptions to deal with the situation if it persisted. The overall experience with the hospital staff was excellent. They were all very professional and very concerned with my level of pain. I cannot think of any way the staff could have taken better care of me. Thank you one and all for the care and compassion shown to me.

The staff is really good and friendly, the cafeteria is awesome, real good prices

Worse ER I HAVE EVER BEEN IN MY LIFE!!! People trowing up all over and nobody to clean it! Waiting hours to see a "fake doctor"...

Very nice staff. Got me in quickly and where very professional. I drove from McComb, MS. to have MRI, trip well worth it.

I brought my daughter in on our way home from vacation with a high fever. The staff immediately took care of her in the most amazing manner imaginable! They were extremely thorough and so kind! They ensured that I understood everything. BEST ER experience EVER! The staff last night definitely deserves some love!! Thank you and God bless!!

I came here for a biopsy and they were so amazing! From the lady screening for COVID at the door, to the receptionists, to my surgical procedure team, everyone was so amazing. I have never been treated so well at a hospital before. 10/10 recommend!!

Front Desk Receptionists are very rude! They don t seem to have any pride or passion about their work ethic whatsoever.

Wonderful facility with staff that goes above and beyond the call of duty

My sister is in here the staff is very caring they try to do there best in everything they do.The doctors gets to the point of what's going on with her condition. The aides are caring too.Thank You so much for the care .

My Emergency Room experience was superb!
Each department that saw me was kind, professional, and very knowledgeable.
The Nurse Practitioner, Ms. Bailey, was exceptional as well.
Her recommendations upon my discharge were spot on with my follow up Physician.
I am very grateful for the care I received.

The care I received was very good, but I was robbed in the emergency room! When my doctor sent me to the emergency room I chose Lourdes because they are in network for my insurance. I didn't find out until weeks later that the emergency room doctor was not in network! With no prior notice Dr Clement simply refuses to accept only the $220 my insurance paid for his 20 minute visit with me. He demands another $657 dollars from me, just because he can, and the hospital allows it. He even does the same thing with the hospital's own employees insurance! What a scam!

If I could I would give the hospital no stars. My mother died at this hospital! A nurse punctured her lung with a feeding tube, twelve days later she died. My mother was in the care of this hospital due to severe burns. However, she was getting much better until that incident happened. The worst part for me was that this hospital kept information about my mother s health from my sisters and myself. She had severe pneumonia and no one told us. Instead they gave us false hope. Telling us lies! Telling us how she was getting so much stronger and so much better. I had to get an autopsy done, and that s the only way I found out that my mother had pneumonia! I feel like the reason this hospital did not tell me was that it was a direct cause of the lung puncture but who will ever know. I asked so many questions, I knew every doctor, doctor s assistant, nurse, nurse s assistant, respiratory therapist, physical therapists that came into my mother s room by name. I was very involved in her wellbeing. They were very detailed with me, there were terms I had to google but no one and I mean no one told me she had pneumonia! A common well known illness. I would have never left my mother s side if I knew she had pneumonia because she was already in a critical state. Why didn t they just tell us that she had pneumonia!

Very nice staff wait was short and they seem like they really do care about you and your health

You are better off going to a third world country than going here. Totally unprofessional, incompetent and arrogant individuals.

My husband is 77 years old. The DR. ordered a CT Scan of his chest due to persistent cough and he had lung problems before, spot on lung. We checked in and signed all papers. After several minutes she called us to the window and said due to my husbands age the Insurance would not pay. She then said you could pay this much and we will file to the insurance company anyway. I agreed to the amount and paid her. Test was done. Now I am receiving a bill from them for more money I called and asked if they filed to the insurance co and she said no. They said since I signed the paper and paid set amount of money they could not and would not file to Insurance.

Horrible just horrible and I only gave this crappy hospital one star because I wasn't able to give it zero stars I wouldn't send my gold fish here if it was dead

Wonderful hospital. Wouldn't want to go anywhere else

Four hours wait In lobby! A hospital that doesn t want to see patients

this is my birth hospital and I am very proud of it!