I recently used Orange Auto Tag Agency to renew my...
I recently used Orange Auto Tag Agency to renew my vehicle registration and overall, I had an average experience. The website was user-friendly and informative, making it easy to understand the necessary documents and fees required. The online appointment system was also a convenient feature, allowing me to schedule a time slot in advance.
However, the customer service at the agency itself was lacking. The staff seemed disinterested and not very knowledgeable about the process. I had to repeat my information multiple times, which was frustrating. Moreover, the waiting time was longer than anticipated, even with an appointment.
On the positive side, my registration was renewed successfully, and the agency did provide the necessary support, albeit with some delays. Nevertheless, I believe there is room for improvement when it comes to customer service and efficiency. Overall, an average experience with room for enhancement.
