Optimal hospice Review

I am daughter and power of attorney for my Mom. I have used Optimal Hospice 3 times now for her and each time they have been the answer to prayer that I have needed at that particular time. Everyone is the Fresno, Ca. Office does an AMAZING Job! They are helping my mom who is so afraid to die and doing it with so much love, experience, and knowledge that I am overwhelmed in a good way!! God Bless Pam the head nurse,Manager, Mary Belle and the entire office staff. Pastor Phil is a great Spiritual Counselor too! I recommend Optimal Hospice Care and they deserve this 5 Star rating. Patty Betts

If I had to rate Opitamals services between 1 and 10, 10 being excellent I would give them an 11. Beautiful caring people, made us feel like they were part of our family. If you need hospice care for a family member I highly recommend Optimal's services. Sincerely Donn Alfano.

My husband has ALS. I was told that hospice would be a great help and comfort to me. When optimal met with us I told them he needs a special breathing machine. They said no problem. That was not true. After we change from our DEM place into theirs, they change their minds and decide they won't give it to us. So I had to go off hospice. Now we have a hospital bed and Hoyer lift of theirs and my old place won't bring their equipment back till optimal clears off of medicare.They keep telling me different things and things that are just not true. I guess they think I'm stupid and not going to check up on them. This is a racket. They don't .care about you only your money. This is big BUSINESS. I can't get any of these people who cared so much for us to even call me back. I'm sorry to have to write this, but you need to know it is just for the money. Very disappointed in them. Beware

I really appreciate all the help that was offered through optimal it help me a lot they show they really care and it here to help you in your time of need...thanks optimal your really a lifesaver

When my great grandmother was in the final stages of cogestive heart failure, her doctor recommended Optimal Hospice. They were incredibly kind and understanding to the rest of the familys concerns as well as hers all the way till the very end.

During a time when the only concern is care and well-being of your loved one, Optimal provides the guidance and support that allows you to focus on that. I absolutely and highly recommend this team to everyone.

My dad was given this hospice care by Kaiser. In the beginning when he was first diagnosed with metastatic terminal lung cancer they were amazing. Optimal would come by once a week to check on him, take his vitals, get his meds ordered and give support. Mom did everything for dad support wise. Bathing, meds, changing clothes in the beginning & changing his adult diapers the last 10 days of his life. Once he got to that point hospice came more often to bathe him.
The day he died the nurse checked on him & bathed him in the morning and at mom's request came back to check on him again. She spoke with my mom that there was no telling when it would happen, he still may rally again, but didn't tell her exactly what she felt was going on. I understand it's so hard to know. But when you've never witnessed someone die before, especially a man you're in love with since forever, reality doesn't always add up. Mom read their pamphlet on dying, knew it was coming, but reading about it and seeing it are 2 completely different things! You don't always realize you are in THAT MOMENT when it's actually happening. They left her to handle his end of life care treatment all by herself! They should have NEVER left her when his vitals all told the nurse that he was dying!
After all was said and done I found out later that the last nurse to come see him that morning called the pastor to let him know that dad was actively dying, but never said anything to my mom! The amount of emotional stress they allowed her to go through those final days is sickening to me...what kind of support is this place!? She is now showing symptoms of PTSD after what she went through with dad while he was dying that day.
No one was there for her when he died, no one has been there for her after, except for a few follow up phone calls to see how she's doing. Oh, and the pastor came before and after dad passed & had checked on her once or twice.
She's been promised counseling for my 2 youngest brothers multiple times by the ppl who've called & by the pastor. It's been 8 months and no one ever calls her back about it! The 3 times someone has called to "see how she's doing" she tells them she's still waiting for someone to get them counseling. They have no knowledge of it, and again promise to get it taken care of. We're still waiting!
I've heard many stories of how great hospice can be. How the family couldn't have gotten through it without them....not with Optimal. This place is less than Optimal. I will NEVER recommend them to anyone. They failed my family in the end, when we need them the most!

The team from Optimal Hospice was wonderful. They are what hospice is all about. My friend lived her last days in a board and care home, and they provided loving care to the end.

Four years ago Optimal cared for my beloved husband, we were extremely pleased with the care he was given by the nurses and the whole team. The follow up after my husband's death was helpful and appreciated...I will always recommend Optimal...thank you

Highly recommended. Being a care giver is a tough situation. The optimal team was invaluable to me and my mom. The care for my mom was top notch. Nurse Janine was awesome she was so good with my mom and helped me through the process. I can't thank her enough. The entire team was there for her and me. The services and care from optimal for my mom and me made a hard situation easier. Thank you ootimal