Operation Pets The Spay Neuter Clinic Of Western New York, INC

Operation Pets is a 501(c)(3) not-for-profit organization dedicated to ending pet overpopulation by providing high-volume, high-quality, and affordable sterilization services for companion animals and feral cats in Western New York. The clinic was formed in 2008 and is modeled after the ASPCA Spay/Neuter Alliance, making it one of 140 Humane Alliance mentored clinics across the U.S. with a shared mission of saving lives through prevention.

To get started, visitors must first check their eligibility for the program before requesting an appointment. For cats, users are asked to send verification for eligibility and make a payment to secure their appointment request online, while dog appointments are set up by calling the clinic directly after checking eligibility.

The clinic is located at 3443 South Park Ave., Buffalo, NY 14219, and can be reached by phone at 716-783-8998 or fax at 716-783-8099. The business also provides a written appointment checklist and post-operation instruction videos for cats, dogs, and feral cats on its website.

Reviewers consistently praise the clinic for having knowledgeable and kind staff, maintaining a clean and organized facility, and ensuring pets recover smoothly after procedures. Many customers highlight the friendly, professional, and caring nature of the team, noting that the clinic is well-equipped and makes patients feel comfortable throughout the process.

The clinic has a Trustburn rating of 3.7 out of 5 stars based on 11 reviews, with the most recent feedback dating back to October 2023. The rating split shows a majority of 4 and 5-star reviews, though some 3-star ratings exist alongside the positive feedback.

Operation Pets specializes in spay/neuter surgery for companion dogs, cats, and feral cat populations that are most in need of services. The clinic targets these specific groups to actively work toward ending animal overpopulation through targeted sterilization efforts.

The clinic offers emergency contact information for post-operative complications, including pale gums, vomiting, or discharge from the incision. They state they will recheck pets at no charge for complications directly resulting from surgery, though there may be a minimal cost for necessary medications like antibiotics or e-collars.

The clinic's website mentions a partnership with VetTriage, which is described as the #1 provider of veterinary telehealth services allowing users to connect to a licensed veterinarian 24/7/365 from a computer or mobile device.

According to the clinic's own words, their goal is to perform sterilizations in a humane manner while keeping stress, pain, and the risk of complications as minimal as possible through skilled and experienced surgical techniques.

The clinic provides written post-operation instructions for dogs, cats, and feral cats, as well as a flyer for VetTriage and eligibility checklists for both cats and dogs on their website.

The clinic operates under a model that emphasizes high-volume, low-cost spay/neuter services, which they attribute to their mentorship from the Humane Alliance in Asheville, North Carolina.

Some reviewers mention that the procedure is quick and that the clinic answers questions thoroughly to ensure clients feel comfortable with the procedure before it begins.

The clinic states that they cannot be held responsible for complications resulting from failure to follow post-operative instructions or for contagious diseases during the post-operative period.

The clinic's website includes a section on how to place an e-collar for cats and provides a link to check eligibility for both cats and dogs before scheduling.

The clinic has been in operation since July 21, 2008, and continues to work with a wide variety of shelters, humane societies, and animal rescue groups in the community.