Ooma, inc. Reviews

I opened an account 2 days after opening my box with an Ooma and 2 handset delivered to me days before. One of the handsets was dead when received. Ooma refused to replace it, contrary to their guarantee.
I wasted 3-1/2 hours during 6 phone calls to them because the log in did not recognize the phone number they assigned to me. 3 technicians and a tech supervisor tried to correct it but could not, so I could not log in. They offered no remedy, just told me to "figure it out." The reps, and I spoke to about 9 of them, were surly, condescending, and basically spoke the word "no" repeatedly.
Service was far from promised in their ads, on the box, and on their guarantee.
One handset and the ooma do not work, despite scrupulous adherence to their directions. They refused to honor the initial charge refund, which they did not tell me about (nor did they furnish any itemized bill). This is in spite of cancellation of the account on 3/25/20, the day after they refused to help in any way.There is a law in Texas that says any transaction with a business can be reversed entirely within 5 business days or a bit more. The charge was made the evening of 3/24/20 and the cancellation of the account was 3/25/20 at 12:46PM.
I called back before cancellation, and again the rep was surly and came right out and said OK, we will make no concession, we will not replace your handset, and we will not refund anything, "so you dont have to worry about us any more." The company is based overseas despite their US office, and their credit card charge is out of US jurisdiction.
As I said, they took my credit card which was demanded upon opening the account, in fact that was one of the first screens during set up.At no time, despite my request did they say they were going to charge any specific amount. There was no disclosure. I am out $125 (their initial sign in charge) and the price of the unit about $120., not to mention the total of 4 hours on the phone.

The company is predatory in several ways. Because they are based out of the country they thumb their nose at US law, and are not part of the credit challenge system. I have never heard of a company that refused to honor their guarantee, could not account for why their assigned number did not allow entry to their system, refused to replace a defective part right out of the box, and then refused to refund the initial change after cancellation of the account the very next day. This is the most egregious conduct that is unheard of. I rate them on a scale of 1-10 as a minus 30.

Rude people that need training to deal with customers. The minute I told the Ooma customer service I wanted to cancel he became rude. He agreed to cancel my account but wasn't very pleased.

I cancelled my Ooma account 3 weeks ago and they still are trying to charge my credit card. Very upsetting.

Once you subscribe to the ooma office, there is no easy way to unsubscribe. Called an agent for help but the agent instead of helping, was trying to sell another service. She finally told me that she's unable to help. Terrible!

Sleazy company. I was lied to when I activated the service and then they made it extremely difficult to leave.

Tried to set up their service at our business. First time equipment was wrong, second time installer couldn't get anything connected properly, third time installer messed up other lines for credit card machines and computers. told them we couldn't continue with the installation and would have to postpone until we got through our busy season and to call us after the first of the year. NO CALL, so we decided after two months to send their equipment back. We were told sorry we can't refund your money because its been over 60 days. We told them the equipment never got installed due to their lack of expertise. They did not care. Contract does not state no returns after 60 days any where so still pursuing. On top of this they were billing us monthly for a service that was never connected.