4 years ago
Having attended a function here some time ago as a...
Having attended a function here some time ago as a mystery customer, I felt I should leave an honest review on how I felt about the running of this establishment.
The quality of food here is exceptional, as are the range of drinks on offer. I found the staff attentive, but seemingly unenthusiastic about their work. I later discovered that this was due to how they were being treated. The manager that evening seemed to be herding them around like farm animals, barking orders rather than speaking to them politely. This left a bitter taste in my mouth, as I have previously been a restaurant manager and know how important it is for the atmosphere, and general morale, to treat staff as equals. Despite the unnecessary strictness, the service was often slow. And we were often without a jug of water on our table.
I decided to investigate further, and took a walk around the ceremony room. This was when I heard the chef barking orders at the waiting staff in an extremely unprofessional and aggressive manner. This was completely unacceptable. No establishment should be run like this.
I would not recommend the Old Down Manor to anyone for these reasons. The food is fairly decent, but the service is not. There is a clear lack of respect amongst members of staff. It was not difficult for me to see why.