nukeygara Reviews

I approached the agency to rent an apartment.
They had to send me an email with a link to submit a file.
I called them 3 times to make sure he didn't forget me. Having no feedback from them, I contacted them again. What was my surprise to learn that the property was rented to someone else because they had not received my file ... so that they never sent me the email !!!
What a lack of professionalism !!!

Super accompaniment of the search of rent to the signature of lease. I thank the entire team and especially Ms. Torri for her responsiveness and professionalism.

Pay attention to the rental service; they don't take care of the cash.

Honesty and respect do not pay in this agency! I lived 7 years in an apartment, did not have a single late payment, made the apartment "in better condition than I found it" (according to the professional who made the inventory and who said the apartment was dilapidated) ... all for what? To lose 300 euros bail including abusive and unjustified fees ... So a council, do not bother to make the apartment clean, in good condition, and especially do not pay your last month's rent (it will refund your deposit). I spare you more than that, the lack of professionalism of this agency during the 7 years of life of this apartment. On this, have a good day everyone :)

A big thank you to Emilie from the co-ownership service for all her explanations and the time she gave us!

Very satisfied with the services offered by the agency bagneres et lepine, and especially the accounting department (Mr Garel) who solved a complicated problem for me very quickly, I would like to emphasize his professionalism in accounting and IT
Thank you

Very good agency, I have been home for many years, staff always attentive, very responsive, and brings us solutions and answers quickly. I recommend !!

We had managed our apartment ... serious mistake !! Abuse of power, prohibitive cost, nullissime service. Owner who has property to put in management, go your way. To flee at all costs!

If you want to do the agency's work for them (by the way, she doesn't even know the number of the apartment she will send you to when you get there) this is the agency that you need.
I strongly advise against wasting time and money, being unprofessional and crooked.

Lack of professionalism ...
do not answer the phone, lie about rental records, waited 2 weeks for a property to be rented
Feeling disturbing them, don't feel like working, I'm still waiting for their call.

Very good for the choice and assembly of the apartment file. After subscriber absent in follow-up and modifications.

I rented a management apartment at their home for 6 years. They take care of nothing, charge everything and clearly defrauded on the return of the deposit by charging points that were not on the inventory of places of exit.
On the owner's side, I do not feel that they are much more effective ...

I am delighted to leave this comment because you have been fully available for any need that was objectively related to improving my apartment.
You have been beyond my expectations.
Thanks mainly to Mr Vincent Debutler who gave me a lot of his time and attention By the fact that he also answered my concerns.

For the co-ownership syndic part. We are very satisfied with the team managing our co-ownership on Decines.
Very responsive, many visits throughout the year, rapid response to emails.
As well as good advice / advice on the companies employed.
First trustee I have who is also reactive or proactive on certain files. I recommend.

To flee as far as possible

they charge you a notice of expiry fee while it is prohibited by law, also charges you a raise fee while your check has been received but sent without the coupon so despite the name and the address on the check we can not find your account.

You retain all of your deposit of 650 under the pretext of refreshing moldy ceiling while the apartment was recognized in part unsanitary by the municipal police of the municipality. '"yes but the restraint has been validated by the owner" well yes it is put in the pocket the sub!

when you call you have to wait 15 minutes before it picks up and when it picks up the switchboarder makes you wait 10 minutes before you pass the line you ask.
the interlocutors are unpleasant especially this manager Mrs. Morel, or the accountant Mr. Debutler and not talking about Ms. Cochet.

in short all that to say do not go through this room to find an apartment. there is much better and more serious on lyon

CAUTION VERIFY YOUR CHARGE BALANCES. THEY RECEIVE FEES THAT ARE NOT AT ALL RENTAL. SUCH AS DERATIZATION OR MAINTENANCE OF FIRE EXTINGUISHERS.
CHALLENGE YOUR SALES BALANCES IF NECESSARY. THIS IS NOTE IN THE DECREE THEY DO NOT HAVE TO BILL THEM

Agency to flee !! Thief for owners and tenants! Justice will be seized for oralia lyon 6! It is pure racketeering! An incompetent and thief team a lady especially Madame Keeps a shame for the profession this woman if you are fed up with your job, stop going to a retirement home ...

Incapable, do not even answer the phone, do not meet the expectations of the tenant who pays them nothing! TO AVOID ABSOLUTELY (ps to the real estate agents and managers of the agency: put yourself in question a little)

A professional and attentive team, never has renting an apartment been easier for two students in Lyon. We are fully satisfied with the property as well as the services offered by the agency during our move in and our various administrative procedures. Special thanks for Ms. Torri and Ms. Leveau, very professional and friendly!

WARNING !! An agency to absolutely avoid !!!!!!
They pick up my housing aid even though I had forbidden them to do so by email and never notified me. A team most of the time not very responsive or even unreachable, always very unfriendly.
I strongly advise against ...!

Never seen worse real estate agency
10 min wait at the phone and they hang up on me.

Our building is managed by this agency, and as owner,

Thanks to the whole team

TO FUCK ABSOLUTELY. They abuse an unfair law to take money away from people: DO NOT PAY YOUR LAST MONTH. Do not let go, my friends. Do not be fooled. ECRELINF

This agency is a shame, as the reviews indicate: incompetent people who do not take care of anything and crooks who do everything not to return the deposits.Be very careful with the inventory of places of entry and insist on the smallest detail.

Big thieves !!! We make the apartment niquel and they still find excuses for us to take money from the deposit !!
Do not go to this agency it's thieves!

Incapable people, forced to revive them an incalculable number of times, no actions, in fact, there would be no trustees, I think we would feel better!

EDIT: (2 *) I finally have a real contact, after 2 years, finally someone who answers me, we move forward

EDIT: (4 *) Apparently there have been big changes recently, it's progressing, it's even progressing well. Finally !

Be careful, these people eat on our sureties. Tip: not paying the last rent is illegal, but that's what I should have done

It is an agency that listens and accompanies their clients in their research and apartment management. For my part everything went very well.

Nice agency only when you come for a rental, not at all listening to the tenant. I do not recommend at all I am happy to give more money.

Very satisfied with the responsiveness to my rental request
Immediate visit
And with a smile !!!
Otherwise very professional for the file established!

0 star!
0 skill!
You hang up on the pretext that you do not want to listen to their commercial speech in order to fall asleep!

Give your phone number so that you take care of the visits, without your agreement, without even warning ...
and suddenly, you do their job ...

the operators are horribly nonchalant, you let wait 30 minutes while they end chatting between them ...

100% negative!

my advice? flee these incompetent, these crooks, especially at the rental service!
and this Mrs. Morel, like my description, an incompetent!

The team has shown great responsiveness and adaptability so that I can have my accommodation as soon as possible and I thank them!

Mafia agency that does not dare in case of damage to the building and apartment never mention it during the inventory, which does not take the situation seriously and adopts the technique of the ostrich. The goal of an agency is to avoid this kind of situation because expertise is established. When you pay agency fees, you expect professionalism, you end up here with amateurism bordering on arrogance.

Hello

I rented with the bagneres and lepine management
I was delighted
I was able to make a visit with the salesperson
I was able to revisit with the same commercial
unlike the other agencies, I was not obliged to collect the keys from the agency, a precious time saving
I paid fees but with this service, I understand

M **** Agency
They are absolutely unprofessional.
I highly recommend this agency!

If I could put 0 stars that's exactly what I would do. A service that does not communicate, and that does not do its job as it should, no worries with the apartments but with the managers yes. It is unacceptable coming from "professionals", you pay for in the end to fend for yourself. Do not approach this agency. You're wasting your breath.

My daughter has no heating and has no interlocutor to answer him, the precariousness of the students accumulates with unprofessional behaviors on the part of this agency.

RANKERS pay attention. They are "fat" and abuse laws to the detriment of honest tenants.

I dealt with Mrs. LEVEAU and Mrs. TORRI, who answered all my questions and guided me in my rental search.
A little extra for the seasonal young people who took good care of my file.
Very satisfied with this agency.

I strongly advise against this agency, flagrant lack of professionalism, lack of objectivity in the evaluation of files on the part of managers. However, I do not denounce everyone the counselor who received me was very correct.

Very attentive agency, making itself completely available to their clients. I highly recommend

No professionalism, impatient, super rude, no listening (thank you for letting the callers express). The latter felt bound to annoy (to be polite) my call, because I had the pleasure of hearing how she was tired (in a whisper), simply because I asked Madame to wait so I look information that she asked me. I had to ask to call back and to finish, I call back and forward my call but no longer lost. Bravo it's sad for a first contact with you

owner landlord managed for ten years, I want to know the professionalism, responsiveness to the relocation and monitoring of my property and especially Mrs. DE OLIVEIRA.
My tenants are satisfied for once with a real estate agency

Beyond the dispute between us and which alone justifies the note, beyond the rented property and its condition, I was quite annoyed to have been so poorly received by the rental service when signing the lease: a day of travel in July 2020 to sign, we were made to wait 30 minutes with a freezing welcome. Especially to find out about the scam after signing, but too late.

MME CURRENCY IS COMPLETELY HYSTERIC INADMISSIBLE, shameful I have never seen such disrespectful and dishonest people, incompetence at its peak A FUIR they mock people, worse agency of France

Service not serious and not flexible for visits, I avoided going through this agency. If we are witnessing an uberisation of this market, it will hurt them a lot!

Not responding to emails takes money and everything, in addition to a partial job the agency asks for information that they already have to avoid looking when we make complaints no response

Excellent agency. always listening and very responsive response in case of problem. I am very happy with your agency

Serious, efficient agency and this for many years of collaboration. I recommend without hesitation!

Satisfied for several years with good management at our condominium with a team always available and very responsive to the various problems we encounter in the dailies in the residence.

I put a star because we can't put zero!
Inefficient and thieving management. Do not return the deposit of 650 euros because the wallpaper does not please the future tenant. Never seen!!!!!!!!!

As a syndic
FUY ABSOLUTELY
You can not find worse ....

The more they make the tenant and the less they care!

Not reactive at all, you have to report problems X times in addition to calling and going directly to the agency. The staff does not communicate and logically nobody is aware of anything !!!

By cons a notice of departure and everything starts to work properly ...

Go your way, you will have more trouble than anything with them.

Bagneres and Lepine or Frane's most scam real estate agency. Yet I did a good ten ...
This agency keeps the deposits by making false invoices / quotes to be able to justify this deposit on your deposit.
In addition, every month, you will be billed a ridiculous increase in charges / rent on your due notice without any viable proof.
If, by mistake, one day you visit an apartment they are managing, FLEE !!!!!!!!!!!

all my compliments and my thanks for all the many services you give me every day for the management of my various properties

Scammer! They do not answer the phone, do not manage the problems and threaten the phone to leave us without heating for 21 days (we had a heating problem)! When we make recommendations to report the behavior of people who happen to be contacted on the phone exceptionally the head office tells us that the people in question have never had to deal with us that there is no trace. .. And they are scammers !!! We got (luckily) the owner's number of the apartment we were renting and charged us for an exit fee for no reason, and we learned that the owner never saw the money. She kindly reimbursed us for our due.

For the Syndic of a co-ownership, do not be in a hurry for the execution of the works.
Works requested early February 2018 and still not completed early November 2018.
On the other hand, the charges are well collected on day "D".
Do not hesitate to change the trustee.

Worse does not exist! Incompetent, disrespectful, liar, ineffective, unreachable, and still I dare not let go of the insults that this incapacitated enterprise deserves. Not even able to assume their idiocy or pick up the phone despite their schedules of officials. Not even able to align two words in French. If someone trusts advice ... run away! this "pseudo" agency!

Union counselor of condominium since 1979, I can only recommend the Oralia agency of the 6th arrondissement of Lyon, including the manager (M.S.) who follows our residence (about 150 lots) for several years. Reactivity, follow-up and dedication are on the menu. It strictly follows the operating costs as well as the study of the quotes of the companies for our maintenance works and nine. To advice

Very responsive management service, Ms. Garde does her utmost to resolve problems. My son has recently been rented and for the moment I am satisfied to have in front of me a person who does his job well

To avoid absolutely !! I had to deal with this co-ownership trustee for 1 year and a half, they are crooks who do not take care of anything except this service in the accounts of the co-owner! EDF invoice from the parties not paid, service provider not paid, they never answer the phone, registered mail remains unanswered ...

Worse Lyon agency, deplorable customer service, your condescending, no kindness, and efficiency level, NULS

We had managed our apartment ... serious mistake !! Abuse of power, prohibitive costs, null service. Owner who has property to manage, go your way. To avoid at all costs!
And you'll laugh when you leave a post they say they're sorry a year later!

Poor rental management service; We are asked to wait until an announcement is posted before submitting a case, that the cases cannot be received other than on their platform. We wait, then without news of this announcement and after several reminders because no one on the phone, we are told that the property is rented. Waste of time, contempt and total disrespect.

I am very happy with my agency, they are very responsive, attentive and very professional!
They answer all my questions, and are available as soon as I need them!
I highly recommend it, personally I have never had any problems with them, I am very satisfied! And I recommend it!

I find them dishonest even what they do is legal. Namely: They charge for things to do in the apartment when returning the deposit and never do. If I am unhappy it is because I did a lot of work in the apartment and the state in which I made it is better than the one in which that I had it. So avoid them.

1 star is already too much ... Escape absolutely and especially be very careful when the state of entry. They invent products missing in the rentals of furnished ... And have paid for cleaning in a rental made much cleaner than when entering the premises.

I made the apartment not very clean I recognize the tiled a little dirty but when the state of the places they were stuffed an enormously salty note over 1000 euros for dust etc nothing broken, it's me sends the cleaning estimate I fall to the ground. Finally I contact the new tenant who tells me that the agency did not do the cleaning. Basically it is tune on the back of people to flee it is dishonest.

Quicker to give you the keys than to return your deposit,
the 2-month deadline has passed and still nothing, we walk you on the phone and by email.

It is never the same person who answers you result nothing progresses.

Friendly welcome and competent and professional counselor
I really recommend this agency

Great support throughout my apartment search process, until entering the premises! Excellent responsiveness from salespeople and managers, I can only recommend this agency

Very serious and competent agency. I have been a tenant client for several years and I have always been well accompanied during visits, administrative operations or different events in the life of the property.

Responsiveness and professionalism for a successful transaction. Well done !

This real estate agency should be more responsive, not charging the tenant for the removal of furniture that belongs to the owner, not waiting 3 weeks before withdrawing a cancellation that is waiting at the post office.
To conclude, it would be nice for this agency to be HONEST

We understand the negative opinions of this agency, run away from his crooks or be careful not to deal with them. If it was possible to put less than 1 ...
Despite a proper inventory, all our deposit went into so-called degradations that already existed when we entered the apartment. Now we realize that in any case, they were waiting for our departure to do the work with our money.
In addition to that, one wonders why employees chose this job. It really feels like "piss off" on the phone and the word is weak.
Even if we hope we can recover some of our deposit, the best thing to do now is to talk about it. Do not be fooled !!!

This agency is a real shame !! Pure scammers like I've never seen. We made our apartment in a better condition than when we entered it and we also did renovations and yet our deposit was retained for "cleaning costs". A shame, avoid this agency at all!

A real headache to contact them, an unpleasant welcome, it seems to disturb. Very poor support for the rental service, they do not make appointments and do not provide visits ... I don't care to spit 500 at people who let customers do it for themselves.

I have rarely dealt with such a band of incompetent people. Unpleasant on the phone. I look forward to the new meeting of co-ownership to make the necessary to eject these charlots

3 years ago, when I called on this agency to rent the apartment that I returned this summer, I knew (given the many negative comments) that my deposit would not be heavily punctured before it was returned. .. And it did not fail ... The previous tenant had also warned me; we took a 300 deposit and no work was subsequently done in the apartment. I also deplore the agency's lack of responsiveness to the problems that tenants encounter. Pity...
Edict 1 month later: the agency remained reachable and reactive after receiving my protest letter and reimbursed me for the items wrongly invoiced

Where to start ? I no longer count the number of problems we had in this apartment: hot water, heating, front door, elevator ... The lack of responsiveness of this agency is disastrous! Impossible to reach them by phone! I am obliged to manage myself the intermediaries between the service providers and Oralia to make reminders ... A serious lack of professionalism!

Agency dishonest, disrespectful, profitable ... No response to requests for repairs that are to be made by the owner. Avoid this agency if you do not want to waste your money and time with litigation directly with the District Court. Exactly 9 months of repair request (quite important: electricity and water), whose first request dates from the day after the lease.
Agency with a lousy service for tenants. Real liars!
If I could put negative points I would have done. She does not deserve even 1 star!

If a ranking in France was to be made on the worst agencies. I think this agency would have the 1st place and without competition. Do not pay your last month's rent, whatever happens they will keep your deposit. I sincerely hope that this agency will eventually close and that all the people working there will be unemployed for the rest of their lives.

ABSOLUTELY FUIR THESE ESCROCS !!!! after having made us roam with all possible clutter (do not tell us that they received our coffee by letting us pay the same amount, harassment with guarantors, obligation to visit us and manage calls calls exit without warn us ...) they have to top it all off half of our deposit to repair all the things not mentioned in the inventory of inputs without telling us obviously. A nightmare that I do not wish anyone

Incompetent, scammers, and not nice for a penny. We wonder why we pay agency fees if we do all their work. As much as going to the streets, we are more likely to find accommodation.