Novoferm france Review

There is a parking for cars, near a river, nightingales are singing)) fast unloading, polite staff, if there was a toilet on the street, it would be super

Quote request by a salesperson who does not know the product at all, there are no guarantees for panels, hardware, no leak.

Hello,
I had two sectional garage doors installed 1 year ago (new house construction), the uprights in contact with rust plaster everywhere.
the opinion of a metalworker is that the uprights have been badly treated (galvanization, painting, varnish).
the craftsman who asked them contacted the company NOVOFERM, who did not deign to send someone to see the problem.
and we had the simple answer that we had not respected the DTU for the installation of the doors.
A non-existent after-sales service.
If by chance the after-sales service wishes to contact me, I am at their entire disposal.
I do not recommend this brand.
a French company over 50 years old, I would have thought I could trust them, but no.
Franck D.

Fast loading, competent staff therefore efficient work.

No one to run away from any after-sales service everyone returns the ball we can not have any technical service for individuals I do not recommend buying novoferm the after-sales service is 0! I find it lamentable in 2021 novoferm in your place I would be ashamed! I have a problem with a roller garage door and nobody is able to inform me about this problem, the booklet supplied with it is frankly null in terms of explanations we find more information on the internet than in their booklet provided to be avoided compared to value for money I do not recommend buying novoferm

Especially not to buy. 2 years after the sectional door cable problem warranty. on the double cable, one frayed and the other was stretched. After checking the crimps are good. So it is indeed a problem with the Novoferm supplier.
In addition, customer service is non-existent. Their only response "contact your reseller" and refusal to request a quote

I called following a warranty problem concerning a novoferm garage door, I came across an unfriendly sales lady, almost hung up on the phone ... making me understand that it was not her problem ,

A FUIRE DO NOT BUY ANY DOOR NOVOFERM I Bought 2 Door including one with wicket for a total of more than 5000 , the doors are full of defect of manufacture, the parcel arrived incomplete, impossible to have the customer service to arrange the thing they send systematically to the dealer, the commercial is not better he does not come to see me despite my numerous raise, Finally the assembly instructions are very poorly made, no details, no explanation. Even my dealer who does his best to fix things is dripping he will stop working with them ....

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Following the answer of Novoferm I give more detail, the door arrived with 2 defects of paint, torn metal parts, it was missing all the system of closure, it is what Novoferm calls a quality of manufacture. to this, it took 2 months for me to end up receiving the missing parts after several call and mail from the dealer and from me and the only commercial gesture that is offered to me is 4% discount ... I'll be glad if the person who responds to the Google reviews takes the time to contact me he will find all my contact information in my file with the customer service