Nova Physiotherapy/ Pelvic Floor Reviews

I went to Nova for pelvic floor therapy during my pregnancy. The therapist I saw was helpful and respectful, and made me feel very comfortable. I would recommend their services.

Physio was amazing today! I was so nervous going into it I could feel my heart rate going up and was quickly calmed when the physio walked into my room. She was so patient and calm and reassuring to me. I was so suprised at how easy this appointment became for me. I am not at all worried about my next appointment!
The only reason for my 4 stars instead of 5 was the receptionist was a little cold in conversation.

Overall not a good experience. I chose Nova because I felt more comfortable going to a physiotherapist that had experience with pregnant women. I did not go for pelvic floor physio, which I do hear they are very good for, but for pain in my leg brought on by my pregnancy. I did tell the receptionist several times that I was not making an appointment for pelvic floor, just that I was pregnant, but when I arrived that is what they thought I was there for. I said again I was not there for pelvic floor but was still given a questionnaire to fill out that did not relate to me at all. It s also a good thing that I brought my own shorts, when I had asked over the phone if I needed a change of clothes I was told no and that an examination gown would be provided. The initial appointment was only 20 minutes long and the physiotherapist did say at that point she didn t really know where the pain was coming from, but gave me a few exercises to try at home. I was told to expect that the appointment could go up and over an hour. If that much time was scheduled for me, then why not keep me longer and do more to figure out what was wrong?

My second appointment was scheduled to be only 15 minutes long. I was shocked to find that I had to pay full price for 15 minutes where I was re-assessed using the same methods as the first appointment, I had 1 of 3 exercises taken away because it was hurting me and she did not try to determine why it was making the pain I was in worse, I asked for more exercises to do at home and was not given any and the physiotherapist still didn t know where the pain was coming from. The appointment was very rushed. She didn t do any treatment in office other than massage my hip and back.

When I went to schedule another appointment, which also would have been 15 minutes, I was told that they physiotherapist I was seeing was leaving so I would have to see someone else. That was it for me, why put a new patient with a physiotherapist that was going to be leaving?

What really prompted me to write this review is that since the pain just kept getting worse I went to see my usual physiotherapist, who knew as soon as I described the pain he knew what type of pain it was and then went on to putting me in different positions and trying different things with me for an hour to determine where the pain was coming from and then tried several exercises with me to see what worked. Every appointment I m kept for 45 mins to an hour and various treatments are tried in office. That is the level of care I was expecting at Nova and did not receive.

I strongly recommend Tami Prado, physiotherapist, who works here at Nova. I've worked with her in the past, and I can attest that she has great listening skills, she cares about her patients, and she stays up-to-speed on research/evidence relevant to her practice.

If you re looking into coming here, PLEASE DO. The staff is incredibly friendly and polite while the therapists are incredibly knowledgeable, patient and understanding. Katie walked me through the entire process beginning, middle to end making sure I was comfortable. Absolutely recommended

Nova is incredible! The care I receive is professional, educational, and top of the line. Every single staff member is welcoming, caring and professional. I appreciate everything they have done for me. I have gone to Nova many times and I have never had a poor experience! They saved me after giving birth!

Loved my time at Nova Physiotherapy. Good vibe and excellent practitioners.

Everyone is so friendly, Allison was amazing, very kind and understanding of my situation. One thing is they never told me my insurance ran out until I had to owe $300. I was pretty unimpressed by that but it s still a very welcoming and understanding atmosphere

Not a pleasant experience for me, I feel like it is nothing more then a money grab. Went in for pelvic floor physio to fix a dryness problem. Came out with severe abdominal pain, inability to sit down, uterine prolapse, rectum prolapse, difficulty walking, reflecting pain in the chest,and many more symptoms to go along with that. I did everything the physio therapist told me to do, and I voiced my opinions, my symptoms, and my conserns to her and she ignored them and never reported them. I am in worst shape now then when I first showed up there. I wish I had never gone. To those who go back to do this type of physio; you're brave to go back to that hell.

A wonderful physiotherapist. Patient and knowledgeable. Thank you