Northwest Assistance Ministries Review

This is a wonderful organization. Helping people is what they do and love. They will treat you with the respect and dignity you deserve.

Helpful staff. I nearly always find a "treasure" I can't live without.

No help at all they say they couldn t help me cause the person I m stay with from time to time had to come n I barely stay there I live from place to place I have 3 kids and they wouldn t help me at all rather rude I would say

You cant make an appointment because you cant get through. The phone is constantly busy.

After hurricane Harvey I volunteered and cooked for 8 households. Nam was kind enough to allow me to bring some of the families into their food pantry and also provided me with about a week's worth of supplies. I love going to their treasures of the heart thrift shop even when I have nothing to donate and no $ to spend because the amazing staff and frequent customers.

Love their resale shops and really love the fact that proceeds go to helping the community.

One of the best thrifts in the area! Awesome prices - awesome staff- a great and giving organization!

i did everything on the website for rental assistance a few weeks ago with no response. the website and emails not responding. there is no way to contact i have all the requirements.

How the heck can you schedule an appointment and the lines STAY busy! Then the operator is pointless, I just wanted to know what was needed to get rental assistant and she can t even tell you that?! Do better please. Some people can t afford to make blank trips to the location because they can t get through to anyone

good luck if you trying to get through for assistance because they never answer. I called over 122 times today

This place is for a good cause! It's an awesome place to volunteer at! They assist with clothing, vouchers for varies things, emergency food, rental and utility assistance! The staff here is awesome!

Do you have to be from that zip code I am from 77026

Very friendly and helpful associates throughout the store in North Houston. They are much more reasonable than Goodwill.

I sent all require documents and even got an email stating that a case manager would call me on a certain date and time and i waited for the call but nobody had call me instead i get another email saying to reaply because they claim they did not get information when they did not call me like they said they would.

NAM is a wonderful place for help and resources. When they upgraded the food pantry it was nice and more food varieties. God bless this place.

This place is awesome. They do so much good and have a great resale shop. Lincoln is the man!

Rather disappointed in their service. We are donating a bunch of house hold items from toys, clothing, kitchenware and furniture. Since we are unsure of what they would want and not want we left everything where it is down and upstairs. They only send one guy to load all of this so of course we offer our help to load everything they want. We asked the gentleman to come upstairs and look at the items and we would bring everything out to the truck and he refused to walk up the stairs to see what we wanted to donate. It's sad because these items are great items. A full very nice train set book shelves, end tables, kids beds practically new and so much more. What a shame when people are donating nice things and they refuse to put forth the effort even grab that stuff all because of stairs. Terrible

To hell with this place for real! You can t even get thru on the phones. What kinda organization is this??? I called a good 45 times back to back on the 29th and couldn t get thru. So much for needing this place when you need help. I m giving them one star off this alone. At least with Memorial Assistance Ministries they pick up the phone and tell you what you need for an appointment smh

They are very helpful, I didn't have food in my house or money to pay my rent and they used every resource they had to make sure I was able to be help. Even though they only paid a portion of my rent and I had to come up with the rest, something was better than nothing and it helped out a lot!

Calling for assistance since 8:59 and still calling. Its ringing but no answer. I know they must not want to answer because they sent me too the message machine after 3 rings one time. I really need help

They are very helpful, especially if you don't have the money to get advice or pay for an education, they even look after your kids while you learn, I would rate them as 11 out of 10, yes that good

The Best Agency in Houston tx Period! These people are wonderful people who genuinely care about families and their needs. I've never seen so many individuals go far and beyond to help families in times of hardships, disasters, or just lending a helping hand. They really care about the wellbeing of children, women, and seniors. Everyone is friendly, and the environment stays clean.

Amazing place and Amazing people. .. Really helped me in my time of need.

I love this organization and everyone there. Thank you so much for all of your help!!!! Especially Jennifer Herrera love you

I could not get thru, need help with Rent first time, Had emergency expenses, Had HOPE
But after3 days calling and never get thru.
While praying ND LOOKING for more work, I am not hopeful of their help.have to pray for an open door somewhere else.

If I could give no stars I would....I was in hold for a hour..wen the lady got on the phone she was so rude....she told me I was lying bout my hours because of a certain job that I have she also stated that I bring 45 days worth of paystubs ask me am I on drugs omg tj3e lis goes on.....I wish I could call somene fa her ass.....

I LOVE THIS PLACE AND EVERYONE IN IT PERIOD!!!!I WAS IN A BAD DOMESTIC SITUATION AND WAS LOW ON FOOD,CLOTHES AND HAD A ROUGH TIME WITH BILLS I WAS STRUGGLING AND GOD ANSWERED MY PRAYERS FOR HELP THEY TOOK VERY GOOD CARE OF ME AND MY BABIES GOD BLESS THOSE ANGELS

I had no food in my home and thay really help me out...God plz Bless them....

I have tried several times to apply for Rental assistance and have had no success. I waited in line early mornings several times until the put the website up only to have trouble with that. I really needed help and still do. I understand your busy but they need more people to help and return calls. I did recieve an email only to get a link back to the website that I am having trouble with. How do I get help!!

The furniture and other items in the store was over price. I find Goodwill to be way more reasonable in there prices. I can also get better deals on, Offer Up than this place. Never again will I step foot into this place for them to try and sell me stuff that is far overpriced.

I called to make sure they were still doing food and I could come by after I got off of work at 2 pm. I drove an hour in traffic and got there and was told they stopped giving out food at 2 pm. They offered me no help and refused to correct the problem of someone telling me that I could come by when I called after 2 pm. People are being forced to work and reducing the hours makes us no able to get resources.

THE PHONE SYSTEM NEVER NEVER NEVER WORKS...AND THATS THE ONLY WAY YOU CAN GET AN APPOINTMENT. ITS SO FRUSTRATING THAT A PLACE THATS SUPPOSED TO HELP ISNT RELIABLE.

They take forever to reply i really need help I've been calling for days and called multiple times a day and been put on hold for more than an hour if someone can just pick up the phone i would appreciate it.

This was my first time at Northwest Ministries Assistance and my children and I had just lost my husband. One of the staff told me to head out and make a right to go to the food pantry so I thought it was next door. Then another staff was waiting at the door for us and I thought she was leading us to the pantry. My children didn t want to go so I asked her if they can wait here while I get the food real quick but she replied, You need to take them. They are CHILDREN. As if I don t know that my kids are children but this clearly upsets me and confused me because I didn t see a big deal if the food pantry was next door. No wonder why people who comes here give the staff an attitude. Treat others how you want to be treated! Just because life knocked us down doesn t give you the rights to treat us so poorly. I am completely embarrassed at the unprofessional and rude staff at Northwest Ministries Assistance and I believe you all need better training and understanding. God bless.

Everything has gone down hill since Dr.Ybarrando took over the facility. It takes for ever for them to answer phones and book appointments. they never have anything available yet when you show up the place is empty. Would not recommend to anyone.

Mmmmmm,
If you have to, you have to... though they're a waist of time & effort.

I love this place prices are great, I always find plenty of glasses and household items. CLOSED ON SUNDAYS THOUGH.....UGGHHHHH.

They never answer calls the line stay busy from open to close....it's really sad because people really need help. l have called over a 170 time just today and it's just 9:49am. line just busy....

Great place..god bless these wonderful people God's angel..

They helped me with rental assistant. Lord in heaven knows i needed help amd still need. Thank you

It's Extremely difficult to get an appointment, the lines are forever busy from open to close. There's only 1 lady and 1 line. I literally called for a hour Straight, my call log said a 100 plus calls and still wasn't able to get through.

I have been a client, a supporter, a volunteer, & a friend, since 2003. They saved me when I needed it most and I will forever be grateful to them for that. I adore some of the long time employees like Amy for example. She always greets me with so much love and support and I have just nothing but wonderful things to say about all of the women there.

I went there this morning for help with my first month rent now I m homeless I honestly thought this was a Christian place, but the staff is rude I was told that they didn t have any funds and wasn t even inform on when they would.

I was on hold for a hour and twelve minutes.
Then was told that I have to call back on Monday for a appointment . Then the lady hung up on me.

A non-profit helping people is a great thing and an alternative for your donations for Goodwill & Salvation Army. What's not good? They can have some nice finds inside the resale store also. Additionally, they often have a good selection of infant/toddler/children's toys & clothing which we have benefitted from for our grandson. Recommend!

Per the Pastor at Klein United Methodist Church, KUMC gives thousands of dollars to NWAM, but neither will help parishioners who live outside of their area or who can't prove they are active members of the church. Even if you are an active donor. If you attend KUMC, I strongly encourage you to do your research so you can ensure your donations are spent as promised.

No one knows how to accept donations. I had a ton of food to donate and they didn't know how to direct me.

Always a wonderful experience whether i m donating or shopping. People that work here are kind and helpful, and because they have heart for what it stands for. Prices are set to for its purpose, to provide for a person who couldn t afford it otherwise.

I have a large family. I appreciate the groceries I'm able to get for them.... especially all the cakes and pastries...my kids love them. We do need help from time to time and your ministry never lets us down. We are sincerely grateful. God bless y'all

I do hope someone from NAM responds to this since they have responded to positive reviews, but I've yet to see them address a negative review. NAM prides itself for helping the needy in a dignified manner but ignoring negative reviews indicates they don't truly understand what that means.

Resale shop - 5
Food pantry - 4
Trying to get an appointment for assistance during the last week or first two weeks of a month when rent assistance is needed? - 0 stars!

I called got through the line on 4th attempt at 9:01AM today. Four hours later, I'm still on hold despite the fact that at least three times, I've been taken off hold long enough to hear office noise and then put right back into the queue. I've waited an hour through their lunch hour in hope of getting someone to answer. I fail to believe that they are so incredibly busy and understaffed that no one could answer my call within the first 1.5 hours of being put on hold. Unfortunately, I'm one of those with limited minutes on my phone service plan so I can't keep doing this every day. And I JUST was disconnected at 1:01PM. So having to call back in again. While I appreciate that they are there to help, I can't help but wonder if this is what the various churches had in mind when they established NAM.