Very displeased with the unprofessional call representative. The call representative was extremely disrespectful and gave me a hard time to transfer me to the supervisor whereas I left a message for a call back and it s been almost 7 days now with no call back. I still would like that call back if customers concerns matter.
Simple things such as picking up a counter checks I have to wait almost 30 minutes for someone to help
Seems like time and time again i can t get stuff done. I sold a car that I had loaned through Northrop Grumman credit union. I was paid via cashiers check. Then i was told the check was to big to deposit. (There are no local banks near me). Once we found work arounds, i finally was able to pay the car off.
Now i can send the title to the new owner. Except it has been a month, i still have yet to receive the title. Each rep gives me a different status and different dates. The last call, 5 weeks after the sale of the car, i received no status. System is down. Sorry sir. We cannot help you
This is a update on my early review
I ll definitely take back the bad review.
After talking with Pam(HELOC Manager)
She explained to me all about the HELOC Details. BTW she s a great asset to that company- she sold me on on a HELOC with great terms and great customer service as well I m thinking on refinancing all my properties.
Thank you so much Pam and Lucille
One more happy customer.
I use this credit union as a shared branch location and have always received excellent service. I've never had to wait...longer than a minute or two. The double entry/exit doors make it feel very safe, although they haven't been working lately. They're open til 6pm which makes going after work convenient.
This an update.
February 2021
They do not conduct shared branch transactions 'right now'!
(bummer that what I used them for, oh well I can still use the fee free ATM)
Robert was super helpful & made this process really easy. I recommend going to Robert if you need to apply for auto loan.
I applied for a home loan on April 5th. Representatives keep holding us in hostage situation. Today is May 6th. They are still playing send this, send us that, bring this, bring that. Ordinarily home loan doesn't take no more than 20 days to complete. If it wasn't for having good interest rates I would have dumped them long ago.
I've been a member since the early 1980s. Great rates on car and home improvement loans. Friendly and fast customer service. You can't go wrong with NGFCU.us
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