Everyone is so nice yet professional. They addressed my "quirks" without blinking and were always available. Some trainees were included but they dealt with the trainers as far as questions went. Were very personable. I've only been in hospital 2 times, both here.
It was busy, which I expected. It s ER during flu season. It was so busy they triaged and consulted the PA with the patients in the waiting room. It did make a difference getting the lab work done quickly. I m sure that cut down on time in the end, but as I expected to be, I was still there for nearly 7 hours. I did not like discussing my symptoms within a foot of the man next to me. There was zero privacy in triage and speaking with the PA. Have a station isolated to do that so there s some privacy. The triage nurse was tired and borderline rude. Everyone else was very nice and tried to make sure I was comfortable. The room I was in had the ac on, so everybody that came in my room did their best to make sure I stayed warm. There was a woman yelling and moaning for hours. You could see the strain it caused on everyone s faces. They did an excellent job staying professional, caring and nice. I was impressed with them. It was the longest wait I ve had in this ER in years, but as I said, it s ER during flu season. The staff helped make it less miserable than I knew it was going to be when I went in.
I had a good experience at Northern Nevada Medical Center ER. They were organized and all the staff was extreamly helpful. I would recommend them.
All the people involved with my stay, were all very professional, polite and supportive. Thank you for a wonderful experience.
Don't go here their hospital staff does not care about their patients at all
Horrible service and personnel after treatment have no clue about the other administrative offices.
Thank you to ED, 5th floor, and everyone else that helped me. You all are very good at what you do. I appreciate more than I could express all of you. 10 seconds of walking in I was being treated. Every detail was explained so I could understand .
Again
Thank you very much.
Being in the ER is not a fun experience at any time. Yet, I feel there could be some things in place to make it a better experience.
First of all, comfortable chairs/bed could have made it better. The angle I sat hurt my back and I did not ever feel like I could just relax. I was always trying to hold myself up in the chair. My friend who was with me tried to lean me back or pull up the leg section and nothing would work. When mentioning it to the doctor, he said their chairs were old dentist chairs and that yes, they are not very comfortable.
Next, about a half hour into being there, I asked for some water. I asked 4 more times during my 6 hours there and I never did get any water.
Finally, once the doctors finally figured out what they could do to help me, they left my room. An hour later, they came to see how the meds were working on me. Yet, no meds were given to me. The nurse had failed to give them to me. And while waiting all that time, the pain and other symptoms I was experiencing had gotten a lot worse.
On the flip side, everyone we worked with was very nice and I was impressed how the doctors worked together to figure out what was going on with me. Yet, I have been to other ERs where they called at home 24 hours later to check on the patient. I have had no follow up at all and although I am healing, I feel like it is very slow. It would have been nice to have a followup call.
Most of us dread going to the doctor or getting out patient services. Often times even if you have an appointment you feel you are wasting your time just waiting to be seen. That was not the case at Northern Nevada Medical Center. Northern Nevada Medical is the hospital located off of Prater in Sparks, NV. There are also medical offices located here. There is a huge parking lot available.
So glad that my insurance allowed me to come here to get my out patient x-ray since it is closest to me. You don't need to make an appointment. They take walk in's throughout the whole day. I needed to get an x-ray of my shoulder. I walked in looked up where out patient x-ray located. As it was on the second floor I went to the second floor via an elevator. I went to the check in desk at X-Ray for out patients. I was told by the woman behind the counter that I needed to take my doctor's order to admissions and have them check me in. OOPs. I should just have stopped at the information desk that is directly in front of the entrance into the hospital.
FYI: Don't just go to what ever out patient service you need first. First you will need to take your prescription order to admissions. At admissions they will fill out your paperwork and give you the stickers that you will need to get your out patient service done.
Carolina in admissions had such a wonderful and friendly demeanor and was able to get me in and out of admissions and on my way in a timely manner. It all depends on who we come in to contact with and their demeanor that sets the stage for the way we perceive how we are treated. I was so pleased with Carolina and her politeness friendliness, and professional treatment of all the paperwork and me. I sure hope that Carolina in admitting gets KUDOS from her bosses.
Once I got my paper work I took it to the second floor to get my x-ray. On the second floor I checked in at the x-ray out patient desk. She informed me I would be next. I waited maybe 10 minuets. The technician came and got me. She brought me back to where I needed to go and took my x-ray. That was it. I was done. So from the time I parked my car until I got back to my car was maybe 30 minuets. Well done Northern Nevada Medical Center! WELL DONE!!
I have many health issues and been hospitized at northern Nevada many times. I am also an out patient for
Lab testing and have been treated with respect and kindness. Because of my frequent visits I know many of the people that work there by name. My husband recently passed and the nurses and doctors that were with him and my family were thoughtful and caring. I would recommend Northern Nevada medical center
to my family and friends. Thank you to all that work so hard to care for their patients.
I love this hospital, i mean i don't like getting sick but if i do this is my go to spot!
The care I received was excellent. I will recommend Northern Nevada Medical Center to all my friends.
The entire staff, from check-in to nursing to physicians are...."True Professionals!" I was wheeled into the OP room with my favorite artist playing....Tina Turner!
I had outstanding care, both in the ER and in the hospital. The staff was exceptional, very caring and quick to respond to my needs. They completed numerous tests-including drawing blood 5 times-to try to determine the source of the excruciating joint & muscle pain I was experiencing over my whole body. Sasha, Nicole, Glenn and Stacae (sp) were fabulous.
My experience was good, excellent people and good atmosphere and all very kind.
I came here for abdominal pain after both friends and a local urgent care pushed me to do so. I absolutely dreaded having to go, afraid I wouldn t get an answer, afraid I d end up with an awful bill, and semi-afraid I d end up with something I didn t come in with.
I chose this hospital based on the glowing reviews, hoping for the best. I also came alone because of covid, so all I could do was lay there and listen to the sounds of the hospital while feeling guilty that I wasn t dying. I heard," George, you can't walk the halls without any clothes. Let's go get some clothes okay?" This George guy was quite a character, stirring up the staff while they rushed to deal with incoming ambulances, heart attacks, and more but they never stopped treating him with kindness and respect. The amount of compassion these people deliver while dealing with circumstances most of us will never experience is incredible.
After 5 hours of scans and bloodwork, I was greeted with fortunately unfortunately we didn t really find a reason for your pain. I was horrified that I had wasted time and money as well as burdened the hospital for no reason and started to cry like a 5-year old that missed naptime. They immediately had someone else come speak with me, who more aptly explained what they did find and what next steps to take.
I was then referred to a GI doctor as there was not one on staff and nothing else they could do for me. The irony is that the hospital I chose not to go to based on reviews alone, had the doctor on staff that I didn t know I needed. Still giving this place 5 stars because of their staff. I only hope the billing is equally humane.
Excellent Hospital excellent stuff excellent food excellent care
I would recommend NNMC 100%. Pre surgery check in to staying after surgery. The food was great to the nursing staff. Yes there were a couple little minor things, but the goodness overcame a couple minor things.
I WANT TO SAY THANK YOU FOR ALL YOUR GREAT CUSTOMER SERVICE FOR ALL OF YOUR STAFF, DOCTORS AND NURSES FOR TREATING ME WITH EXCELLENT CARE FROM ALL OF YOU. I JUST WOULD LIKE TO SAY THANK YOU FOR ALL YOUR HARD WORK. THANK YOU.
I received the best care from this hospital. The staff is very caring and attentive to their patients' needs. I was graced with an awesome team who looked after me while I was there, as if I was family. I cannot say enough great things about the 5th floor team. They all get gold stars!
Nurses, Nurse assistants and Dr's were very informative and friendly. Overall, the stay was about as good as I could ask for in a hospital although at times it felt like the communications between cross shifts didn't take place and was a bit unorganized but at the end of the day they accomplished everything that needed to be done.
This has to be the best hospital I have ever been in. The entire staff that I dealt with was wonderful. The hospital itself is so modern and high tech.
The information that was given to me for my surgery was very thorough and
helped me prepare for what I had to go through.
Between having a great doctor (Dr. Paul Y. Shonnard) and his staff, and being in a great hospital--my stay was as pleasant as it could be.
The staff at NNMC treat you to the extreme like family. The Customer care 5 star I want to say Thank You for everything from Edwin Yiannacopoulos
My surgery went really well. The surgical nurse and recovery nurse (both named Eric) were great. So was the anesthesiologist. I think a nurse told me he was head of the department. He wore an LSU cap on his head. He was super great at calming my nerves. My actual doctor did an amazing job. My incision sites are healing so good. All of my nurses were amazing as well, with the exception of the one night nurse. Several aids told her for two hours past my scheduled time that I was in pain and needed my meds but she didn t come. It made that night extremely painful for me and it really didn t need to be like that. Luckily, after that incident everything went smoothly for me and she was on time for my next dose. Everyone else was friendly and super helpful, including the janitors and food deliverers. My favorite part was the volunteer who brought a dog to see me.
my lady was on 7th floor for COPD excellent care nurses aways came in see how she was doing she felt very comfortable there:)
I had eye surgery, the staff is the pre op area were kind and helpful. My experience in post op was the same. Pre admitting and surgery day admitting was easy and the staff very nice. I was very pleased with my experience.
The nurses and doctors were excellent. Waiting time was not bad at all. I will be going here again.
I had been using the Renown system and found that is was getting worse and worse. I had a TIA (mini stroke) last Friday and even though NN Hospital was further, it was soooo much better than going to Renown. Everyone was very helpful AND nice. It was an unfortunate experience having a TIA, but felt I was in very good hands. I am now in the process of switching my Cardiologist to the NN Medical Group. Looking forward to the bypass being opened, as I live in Double Diamond and it will be that much faster for me.
Emergency room check in and stay was excellent. Once I was checked into the hospital, communication between doctors and nursing staff was poor. As an example according to what I was told my stress test was cancelled at midnight by the doctor and it was not communicated to the nursing staff. The issue finally got corrected by the Echo technician.
We went here because my daughter was having an allergic reaction and it was the closest to our house. We were seen right away and taken care of right away. I was very impressed with the promptness we received. We have been to Renown for a medical emergency for my dad and also my daughter and both times spent hours waiting. The doctor, nurse and staff were all very friendly too.
Far more better than their competitor ,friendly staff at check in , nurses care, doctors have excellent bedside manners. The best of all is they don't turn you away. And their wound Clinic is awesome and very nice people.
Treated quickly and with concern and professionalism. Great teamwork and genuine concern. May have saved me from serious consequences. Thanks to the whole team.
The care and treatment I received at NNMC was excellent and their patient care and concern is/was magical. I have never, in all the years I've had to use medical services, ever come across an organization that demonstrably proves every day how committed to patient care and customer excellence than NNMC. Your people should give training seminars on how to handle customer complaints and problems. Every one there CARED and made you believe it. Wow. From ER to inhouse everyone worked for me. I was made to feel special and now know I am in good hands for my future.
I've used facilities three times in past three years. And there appears to be a constant upgrading and fine tuning of the services and facilities. Small does not mean lacking. NN staff tops the list for caring and concern and full disclosure for procedures. Their effort to make the visit as germ free and provide quick service makes for a memorable and high point to start a recovery. This last visit staff listened to my wishes for handling my prescriptions and didn't rush me to leave after procedure. Hospital scheduling can be a bit uncertain so it was a surprise to receive my lunch at the same time as dismissal. Staff provided a box for a take home lunch :-)
The nurse were great, and the were right on top of every. The food was good. And you had a menu to order from.
Love this hospital! The doctors, nurses and staff were wonderful to me during and after my surgery. I couldn't have received better care.
Helpful, professional, kind, my husband would go back again in an emergency.
My experience at the hospital was actually quite wonderful. I went for an MRI but have horrible claustrophobia. The X-ray tech was so great, she got me through the entire thing without crying or having a panic attack. The reason for the 1 star rating is their billing department. I received a bill 12/15/17 for my copay due 01/02/18, 5 days later (12/20) I receive a second notice demanding I pay immediately (again- my copay was not due until 01/02/18). Since 12/20 I've received calls non-stop demanding payment. I received a total of FOUR notices and countless collection calls all before the due date. I will never use this 'hospital' again. They should be ashamed of themselves.
They got me triaged, checked in, and into a room in about ten minutes. The portable x-ray machine was waiting for me when I was taken back. Nurses and doctors were rockstars! In and out of the ER in less than an hour. That's incredible!
I just came back from treatment due to appendicitis. The doctors and nurses looked after me very well. I said to my husband that he was very impressed with the hospital care. Everyone gave a smiling face and spoke well.
I really chose the hospital. Not really wrong.
Thank you for taking care of me
I very appreciate.
The Nurses (Amy & Erin) were excellent and attentive to my care.
The care and the staff's attitude were great, but the information flow from step to step of the process was HORRIBLE. I preregistered online then at admissions they could not find the records. Fortunately I had the hard copy with me, which the admissions clerk entered and kept. Later in pre op it was clear that much of the info they had was not what I gave to the clerk, but was info that was about two year out of date. So line by line I had to add, modify and delete information from memory. The the operating room nurse arrived and we found more missing or wrong info. My conclusion is there is no process for information flow in surgical cases, or no enforcement of the process.
Really had a great experience, all the staff and doctors where very professional and caring.
My daughter had surgery on the 14th of Nov 2016 and I just had to mention it was the best care she has had in all the hospitals she has had surgery. Above and beyond I have to say that 1 of your exray techs went out of her way to see that I the mom of the patient was comfortable. She knew that I was staying with my daughter as I am from out of state and that there was not a cot in the room when she came to do a procedure. I told her the others on her floor said they would try to find me one with no results as I had been there for 2 days sleeping in a chair. She left the room saying she would see what she could do within 20 mins someone brought me a cot & linens. She checked back later to make sure I had received a cot & was comfortable. Her name is Wendy and she deserves to be thought of as an excellent employee to care about the patients & their families
My experience with Northern NV Med Center was very good.
NNMC may be routinely overbilling its patients. Patients must be sure that they check their statements. I was advised that my balance is $219. My balance was not been updated. Instead, NNMC reduced my insurance pending amount so that it remains at $440. Luckily, I took a screenshot of the original balance before they reduced my insurance payment.
They also placed one of my accounts into collection before I could even start payment on it. I already filed a complaint with the BBB, but its more likely that I won't pay them at all.
Maybe a class action lawsuit against NNMC would be better? I'm not an attorney, but contact me at yyanbian [at] gmail . com if this has happened to you so that we can unite against this overbilling practice. I have my account statement available if anyone needs proof of this practice.
Had a wonderful experience here. Very kind staff in check in and surgery. I wished all hospital experiences were like this
This hospital is smaller than the other 2 in the area and they just try harder! Previously I had gone to the other two hospitals in the area for the same problem and was sent home without the problem fixed. Went to Northern Nevada and they made me feel better and put me on the right track to continue working towards complete recovery. I now have specialist monitoring my recovery. While in the hospital the staff worked hard not only to make me feel better but understood how important it was to make me feel comfortable and at ease. They are the smallest so they just try harder and believe me from the doctors to housekeeping they were all professional and polite. I HIGHLY RECOMMEND THIS HOSPITAL!!!!
I love the Northern Nevada Surgical Center. You receive all the care and attention you need as a patient to feel comfortable and confident that you are receiving the best treatments possible for your particular situation. From the doctors to the nurses to the lab technician and all the other people who compile the great team that provide care at this institute, my hats off to you. Keep up the great work...
The nurses in preop and postop were excellent . Very attentive and answered all my questions. They made the entire procedure go smoothly with minimum of inconvenience and kept me as comfortable as possible.
I have a large open sore on my arm. My family Dr sent me to the surgery department Dr in suite 205, in the building attached to Northern NV Medical Center. I'm on a fixed income, and maybe I have $20 left over when I'm done paying my monthly expenses. When I couldn't afford the $50 copay to see the Dr. They refused service. This sore on my arm is infected, and is constantly leaking some sort of fluid, and it hurts. I have no idea what to do now. Needless to say I left in tears. When did $50 become more important than a person's health? Especially when they would have been paid by my insurance company for anything they had done. I think I will have to contact my family Dr and have her refer me to a Dr at St Mary's. Due to my financial situation, they cover my copays. Should have gone there first.
I have an update on what was wrong with my arm. It was melanoma, and because I didn't get it taken care of here. I finally went to the emergency room because the pain got bad, and I ended up with a fever. St Mary's admitted me to the hospital and put me on intervenous antibiotics for a day. Then I had surgery and thank goodness it hadn't spread.
Northern NV Medical Center says on their Clinic and Hospital forms, they will never refuse service to anyone. Guess what, they lie. If you want to get better, don't go there.
Had great nursing care during my recent visit. Shout out to IR tech Brent for his amazing skills and kind heart. Also cath lab nurses Virginia, Bailey, Laura and Valerie were amazing. Virginia was flat out the bomb!! Received stellar care from IR Dr Nick Carlevato. Thank you all for making my experience with you all the most enjoyable that it could be!!
From admissions, to pre-op, surgery & post-op, the team & physicians took amazing care of me. I was calm & relaxed due to their care. Dr Hutson is an amazing surgeon. I highly recommend NNMC if you need top notch care & surgery.
They re definitely better than St Mary s and Renown. We had good experiences with them so far. They were effective in finding a diagnosis and treating the issue and they settled our medical bill for less, which neither St Mary s not Renown were ever willing to do. It s the hospital of my choice for sure.
The staff treated me like I was a very important person!
Everyone was so helpful. friendly, caring, and professional.
So my son has been into accident and broke his tibia they splint his leg sent him home with 10 pain pills told him they would call him and schedule him with surgery with the right doc . Here it has been 5 days later we have called and called left messages no one will respond any phone calls so I took him to renown where they took him right in and schedule doct who called and wanted to see him by the next morning and is scheduled now for surgery meanwhile still nothing from northern Nevada ! I will spread the word if u value your health stay away from northern Nevada! It s unbelievable how they work ! They sure won t hesitate to call for there billing but for full care and treatment you will be sent on your way with next to nothing to seek out a real hospital that professionals really do there job to the fullest! And when your dealing with someone s health and life there s no room for negligence!
Everyone was great, the whole process was went very well!!
My experience was fantastic from beginning to almost the end. My surgery was the first of the day; however, the night nurse chose to make my discharge the last of the day, knowing full well that I had been there the longest. Up until this nurse, my experience had been wonderful...everyone was caring, helpful, attentive and professional.
My daughter is from California she recently got a job out here and got sick she started having problems with her respiratory so we rushed her to the ER because she is allergic to a few main ingredients in otc meds. When she got their she seen a old PA who told her it s a cold and otc will help.She tried to explain her allergies to otc but he never read her medical records . After the weird exchange she s waiting for discharge papers but to her surprise he orderd a EKG and chest X-ray after he told her she s fine and was being discharged. This hospital tried to kill my daughter by giving medications she s allergic to then try to order services to run up the bill. Don t come here go to St.marys
If I did my job as poorly as the billing office for this hospital does theirs, I'd be fired. I have to contact them multiple times every time we have a appointment or procedure just to get them to bill things correctly. And the kicker is NOTHING has changed about the insurance. This should not be an issue.
Awesome. I love this hospital close to my house and convenient. Everyone is awesome.
very friendly and yet professional. most staff had a sense of humor. I was in for a total knee replacement, so parts were brutal, but all worked out. I would strongly recommend NNMC
The worst experience i,have ever had at a hospital.. I had a doctor completely walk away from me as I'm trying to explain something her name was Gina Dapra. She had horrible bedside manner and I thank Matt the nurse for talking me down. Gina refused to pass on the so called help she acted like a immature teenager.. I have enough of them at home. DO NOT GO HERE EVER. WORST DOCTORS IN TOWN
I had incredible care at Northern Medical Center.RN Kathy G. and CNA Emma, helped me during my recovering from my surgery. My medications and most importantly, my well being, were first and foremost in their treating me. They were, helpful, informative, and gave me a lot of attention. I left feeling I had all the information needed to get better when I got home,
Northern Nevada.Medical , is a great place to be , if in need of a hospital . It strikes you as a moderne facility , The staff really friendly and professional . I felt safe and confident , with my care ! People are doing some things right over there .
If you think your ER visit is covered because this hospital is in-network, think again!!! I went to the ER with a broken collarbone. I checked carefully on my ride into town to ensure that I went to an ER within my insurance network. I signed in and was told my copay was $350. Ok, that's fine. There's no mention that the emergency room physicians are NOT in my network and are going to bill me separately. I saw the ER doc for maybe 10 minutes....she looked at my x-rays, checked my range of motion, told me told me to wear a sling, and follow-up with a surgeon the following week. Much much later I get a bill for $2,846 from the physician!!!!! That's in addition to the $2,524 bill from the hospital itself that thankfully insurance covered. I later had surgery on my collarbone and my surgeon charged me exactly $2,846 for cutting me open, putting things back in place, screwing it all together with a plate, and sewing me back up. The fact that the ER Doc wants the same amount as my surgeon is ridiculous! I would be very very cautious of returning to this ER again.
Everyone was very nice and very helpful thru my surgery. Glenn was my nurse, he explained everything clearly. Everyone in preop where great. Thanks to all.
Staff were very personable and friendly. Made me feel comfortable.
This place used to be my favorite er in washoe county. God forbid you bring in both of ur kids. They made me have my wife and other child wait in the waiting room instead of being able to stay together which is a huge inconvenience. From now on I'll go to renown so my family won't be split up. The staff has gone downhill as well.
I was billed approximately 2,800 because I was transported there (while cognizant) by mistake against my will in violation of the law (I looked up the relevant laws and read the entire 40 pages of the relevant medical law and 14 pages of the major relevant billing law), and they refused to drop the bill. They did not even talk to anyone who was an attorney or had any legal background whatsoever, and refused to look into the laws whatsoever. I never signed any contract with them, which they acknowledged (they said their notes said I refused, but I was never presented with a contract).
The bill was for nothing more than a urinary drug test. I'm not exxagerating. The results showed nothing in my system, if it matters.
Doctor Albright (a body builder of about 250 lbs), the only doctor in the wing, of the night shift, said to me, "I WILL TIE YOU UP AND CHEMICALLY SEDATE YOU" (sic) (and he said this quite angrily) in response to me finally demanding to either be notified of my rights (which they refused to do) or be allowed to make a phone call (which they refused to do) or allowed to leave. Please understand, also, that this was after hours of being nothing other than polite, that I was already struggling with school and other things, even had a test and homework due the next day, during the 2nd to last week of the semester, as a difficult science major; school-work that I couldn't just "make up."
Every time I received a bill, I called or wrote a letter in response, and explained that I did not call them or request service, that their billd was actually illegimate according to the federal billing laws I'd read, and, the times I called, the person I spoke to said "okay," they understood, that they would drop the bill. Then a few months later, I receieve another bill. This happened for approximately two years. I wrote a "letter of dispute," sent certified mail, return receipt requested, which they ignored completely. 3 months after I sent the letter of dispute, I followed up by phone, and they (Kris Trotter, the one responsible for the decision, who admitted she had zero legal background) told me she had decided they DO have the legal right to bill me, and then refused to look into the laws that I quoted for them in my letter of dispute and over the phone. She admitted that she had not read the billing law I quoted in my letter of dispute. Her decision was completely arbitrary and without legal foundation.
They sent my bill to a different collection agency for some reason than the one they had originally, and when I explained the situation to them (and told them they might not want to be mixed up in the coming lawsuit), they sent the bill back to NNMC, refusing to take it. NNMC wrote it off as "charity".
A number of other more minor things happened, which I've left out.
Note, I looked into legalities such as "implied consent," etc. more than any other entitiy involved. Every single relevant law I looked into (including the medical law regarding my situation, the federal billing law regarding my situation, and the legal concepts such as "implied consent," and "unjust compensation") said, clearly, that the hospital did NOT have the right to bill me, and/or that I was NOT responsible for compensating the hospital for services.
The CEO, Mark W. Crawford (FACHE) was (finally) made aware of the actions of Dr. Albright, but his response, put bluntly, made it obvious that he had helped in constructing a big lie - while brushing off actually investigating my complaints.
Please feel free to share my review.
Thanks to the Doctor and the staff at NNMC. My surgery on 11/13 went exactly as it was explained to me and also was completed sooner than expected. The nurses and pre-op staff made me feel very comfortable both before and after the procedure.. Very nice people
Prompt and friendly service once you get in the back!
What a nightmare of a hospital! Unless you re dying and have no other choice but to go to this hospitals ER I would avoid this place. I was seen there for abdominal pain, had a CT scan to rule out an aortic aneurysm, told it wasn't that and to follow up with my PCP. The bill was for over $18,000. They billed my insurances (I have 2 different very good insurances) and they were paid what they contracted for. I still received a bill for over $1800. Long story short, I was told by my insurance company I should not have a copay and that I owed them nothing. Was sent to collections, fought with them, filed a grievance with my insurance company and of course during this entire time getting nasty threatening phone calls and letters from their collection agency.
Fast forward, my insurance company decided to pay them the $1800. They have been updated each step of the way, but they never update their system. So when you call them they act like they know nothing, they just tell you that you owe them. If you ask to speak to a supervisor, they throw you back into their phone system where you just wait. Rude, rude, rude people. If you re on hold more than 9 minutes, you get booted off their system. You cannot wait longer than that in their que. You ll never get anything resolved and your account NEVER gets updated!!!!!!!!!!!!
So as of today, my insurance has paid them IN FULL 100%, but they say I still owe them. I cannot get through to anyone that can help me or gives a damn. If you want your credit RUINED go seek help at this hospital! I have the best insurance out there and I m still getting screwed. Stay away from this place.
They are crooked as hell!!
Worst hospital I ve ever dealt with!
I went to NNMC to have my gallbladder removed (laparoscopic cholecystectomy). The entire process was smooth and everyone from the admittance office to the nurses and doctors made me feel at ease. My nurses were awesome- Nicole, Lorena, and other whom i can't recall only because I was just waking from anesthesia. Dr. Rembetski and the anesthesiologist made sure I was comfortable and aware of how the process would go. Thank you all for taking care of me! And thank you for making sure my Husband was also well informed.
Best staff I could ask for everyone is so friendly and really cares about your health. It's a beautiful clean place and everyone dose a great job from CNA nurse Drs to kitchen staff and house keeping would highly recommend them
I love Dr. O'Brien. He always makes me feel like I matter to him. Unlike some of the other Doctors I have seen in the past, who made me feel as though I was just a chart on a clipboard. This office has the nicest most friendly staff. People helping people, not people just doing their job.
My mother has been to the Emergency Room over 3 times for the same diagnosis and they did not treat the problem or give her a referral. This place is terrible don't take your family members if you love them.
My hospital procedure was very well planned and quick and efficient. Very satisfied with this hospital, if I ever need surgery again, I'll come here!
I was having an ablation and my Dr. uses the facility. The facility is clean and the nurses are very nice.
Great hospital, people do everything they can to help and make you comfortable while you are there.
Surprisingly for hospital the food is quite good. I believe the medical attention is of a superior quality .
Television in the waitroom was so loud I couldn't wait for a bed and went home. Very uncomfortable setting. I would rather be uncomfortable and sick in my own bed.
Everyone at Northern Nevada Medical Center was wonderful. They were very nice and Compassionate. I felt good about keeping me informed every step of the way. I would recommend this hospital to everyone who likes to feel comfortable at a hospital they do everything they can to help you to feel comfortable.
Husband had surgery that went well but recovery room experience left something to be desired. When I arrived in the recovery room husband had not even been out of surgery an hour was already dressed and told he was ready to go home. Nurse did very little patient discharge information and while I was driving my husband home we noticed nurse forgot to take his IV out of arm! Not a good experience!
Great hospital experience! From pre-op through surgery and recovery everything was perfect! A special complement to Dr Jones, Katie, Amanda and assistants for taking such good care of me! Highly recommend this hospital and staff for any procedure.
My younger sister has been in tears everyday for the last week due to increasing back spasms. She has also gone to the ER 3 days in a row, as the medications she has been given aren't helping. My sister never needs to do Doctors visits, she never (usually) cries and is a pretty tough lady. All this aside, she was driven back to the ER and was convinced to go to Northern Nevada. Dr. Catts was very unprofessional and rude the whole time, even said to my sisters face to stop with her dramatics. Seriously?! I'm sorry, but if you need to go to the hospital the long wait somewhere else is better than this place. And if this is the only place you can go ask for a different Doctor if you get assigned Dr. Catts.
Literally the best doctor and nurses so kind so helpful really worked to make use comfortable! Friendly sense of humor and very kind and attentive to detail and the well being of us.
The care I received was was the best I have ever had.
They have always been great. I don t know why I ever choice another hospital. They were again amazing. They followed up with me at the ER after thinking we were having a second miscarriage. Staff was amazing. Everyone was caring. I got information about the do s and don ts before even getting to see my obgyn. Thank you!
when to get physical therapy not only was it extremely expensive but it was useless. It was a waste of money and time.
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