Referred there for treatment. Waited over an hour to see doctor who then gave me 5 mins of her time to confirm reason I was sent there in the first place. I went there for treatment not to be referred to another practice for a non-emergency problem that should have taken care of there. Total waste of time. Obviously, will not go there again.
I have been with this place since I was a kid, I love my eye care doctor however their scheduling practice is very outdated. The woman who does their scheduling is incredibly rude and could have cared less about my reason for scheduling an appointment. The soonest appointment they had was 3 months from the day I called. I was having a serious decrease in my vision and asked to be put on a waitlist so I could get in as soon as possible. The woman scoffed and told me THEY DON'T HAVE A WAITLIST!! What place in 2020 doesn't have a waitlist? She told me to call EVERY DAY at 8:30a to see if someone canceled so I could get in. Clearly this job is inconvenient for her to do, however I will not be inconvenienced by her. I will be taking my business to a practice that genuinely cares about their patients.
I was treated there after an eye injury. I was very pleased with my care and the staff was great.
We left here a year ago or more. and there are a lot of reasons why. However, the biggest reason is the front office staff. Rude. Short. Curt. We don't need that negativity.
The front desk staff is not too kind to older teens who check in on their own either.
They should remember they are their future patrons.
We loved our Dr. but, a rude front desk staff changes everything.
Don't plan on appointments running on time.
My first visit to North Park Ophthalmology will be my last. My appointment was at 9:40 AM. I arrived at 9:30 to fill out paperwork. At 10:45 I still hadn't seen the doctor so I went up to the desk and asked them to confirm my appointment was in fact at 9:40. She confirmed it was and then went to check how much longer it would be. There were still 2 people in front of me that would go back to the exam room on top of those who were already in exam rooms who still hadn't seen the doctor. I could have easily been there another hour. It was totally ignorant of this office to disrespect my time. What makes them think their time is more valuable than mine? They asked me if I wanted to reschedule and I asked if I would have to wait an hour and a half and they said it was possible because Dr. Taylor usually runs behind. Obviously they need to allow more time in between patients when scheduling. It is completely unacceptable to make someone wait that long.
Everything from reception to eye check-up operations went really well without wasting my time. Doctor and clerks were very helpful and proceed efficiently. I d recommend without hesitation.
I called this office for the first time, described my symptoms to Debbie L. who scheduled me for an urgent same day appt. She was kind and patient throughout the call. Dr. Mileham did my examination. She also was very kind and patient, explained things at length and did a very thorough exam. Because my matter was potentially quite serious, she asked Doctor Rumpf to do a second exam. Dr. Mileham and Debbie L worked quickly and efficiently to get me an appt with a Retina Specialist the same day. I can't say enough about the wonderful treatment I received from all the Doctors and staff at this office.
We have both always had wonderful experiences at this office. The front office staff is always very warm and friendly and able to answer any questions we may have. The technicians who we see (prior to seeing the doctors) are also very kind and knowledgeable. I saw Dr. Parlavecchio last week for my annual visit, which prompted me to come here and write a review. But we have seen every doctor in the practice at one time or another, and all are excellent, very caring, and easy to work with. It is definitely a very busy office (for good reason) and we sometimes have a bit of a wait to see the doctors, but we find that happens anywhere that we get good care. They definitely know what they're doing here and we would happily recommend them to any of our friends and family!
The absolute worst. Waited 2 hours to see the doctor to not even be taken seriously. Reception staff is incredibly rude. Never going back again. Save your money and time.
Staff is not the most welcoming, the doctors seem rushed, and the appointments take a long time. They also lowered my prescription because they had said my other doctor overprescribed me. Meanwhile, I was just there to get a renewed prescription to reorder contacts and get glasses that weren t from a previous prescription. Now that they lowered my prescription, my glasses not strong enough in one eye and are only good for wearing around the house. At least they let me keep my old prescription for the contacts. Will be going back to my old doctor.
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