I love it because I have around 30 years going to the same hospital. The waiting time is not that long. Is really clean the personnel that works there is really nice. The Drs. are nice and good. In general I will recommend it to my friends.
The doctors are good and the facility is clean but I can t give any more than 1 star if they NEVER pick up the phone at the retina center. Over 1 hour on hold? You can t even get through at all on most days. If you do have an appointment there - you will be there half your day. Are you serious? Get new admins.
Ranked N#12 best Hospital of NYC.
Very nice people.
The worst place ever! PLEASE DO NOT GO HERE! My dad had an appointment today, Tuesday 06/15 at 2:30pm. We got there early at 2pm and waited in a FULL waiting area until 3:30 to be brought into a room by one of the technicians. We waited about 30min until we saw Dr. Wong. At this point it is about 4pm and Dr. Wong proceeds to dilate my fathers eyes and tells us he will be back in 10 MINUTES! 40 MINUTES later we are still waiting and have not been seen by Dr. Wong. Not to mention this place doesn t even have AC and it was extremely hot in the building. My father was getting aggravated by the wait (which is understandable) we saw Dr. Wong treating other people and decided to leave. The lady at the reception told us we shouldn t leave with my dads eyes dilated and that Dr. Wong has some people in front of us and then he ll see us. We came on time what does him having other people in front of us have to do with us?! She also mentioned that he s slow! This place lacks professionalism! We left the place and told them not to bill us, they said they re going to cancel the appointment as if we were never there. Do not go to this place! Ever!
I have been coming to the Eye Clinic for years with my Grandma. She recently was complaining about her eye and wanted to walk in to get checked. I always dread these visits they usually take ALL DAY! The wait time is usually ridiculous. She refuses to go anywhere else because they have been treating her eyes for over 10 years.
For the first time EVER, we were out before lunch. I was shocked specially coming in as a walk-in. It was a total one and a half hours for everything. So I had to say something!
The employees at the front registered her so fast I thought I was in the wrong place.
I hope they keep this up.
After waiting a month for an appointment with a specialist, then almost three hours of waiting for my appointment in the waiting room I was told the specialist wouldn t see me not couldn t, wouldn t. She was there but just wasn t going to see me. What the actual hell is going on over there. I was billed a month ago to setup this appointment and I m sure I ll be billed today. This place is an actual nightmare. I feel bad for the residents who are working there. This place shouldn t be able to treat patients this way. It s basically malpractice.
Based on my personal experience, this place is really good, clean and respectful staff/Doctors.
Yes there is a long wait for appointments and surgery if they give you 8:00 am appointment everyone else also have 8am appointment lol you are not going to be seen right away but they do their best. I never felt rushed during my appointments and after 3 weeks of my eye surgery I am feeling good; my eye is healing beautiful. I have to say that Dr. Nitin Chopra is great and Dr. Finger too
But these is my personal experience!
They are open Mon-Sun from 8am-4pm
The 14th street location
Someone recommended this place to me. Wait time to see the doctor in the eye clinic was good considering the fact that this place is huge! Registration was also smooth and quick and front desk staff was friendly and helpful. Doctor was smart, detailed with explaining the procedure and very knowledgeable. Let's see how surgery goes.
I feel really bad that this place is managed so poorly unfortunately! I visited this place today for a pretty bad eye infection I had. I called in the morning and they told me that you can just walk in without any appointment. When I asked "what is the waiting time", they said max 2 hrs. Since I trusted Mount Sinai and was willing to wait to see one of the ophthalmologist there I showed up at 11 AM. I waited for 5 hours and at the end I felt so weak and dizzy that I had to leave because my blood sugar was critically low. I asked the staff and nurses several times that, "could you please at least tell me when will I be seen?" and the answer every single time was "we don't know!" "It might be 30 min or it might be 3 hours". Or in my case never!
Honestly, I don't put the blame on staff and doctors or nurses by any means. I respect the staff and I am sure they are doing their best to accommodate the huge number of patients. However I do put the blame on the management or whoever runs that service. This is a PATIENT's SAFETY issue. Keeping patients in the waiting room for such amount of time has no logic behind it. The patient's flow can be managed much better using variety of methods that are developed by other hospitals. Next to me there was an elderly gentleman who almost passed out and I felt so bad for him because he waited 6 hours to be seen and he also had a pretty bad eye infection and needed to see the doctor the same day.
I do not recommend this place at all to anybody and I will ask my friends and family to avoid it at all costs.
Once you go there and experience it yourself, you will understand what I mean! very sad!
nyee.edu
