New York City Department of Consumer Affairs Review

I filed what I thought it would be a successful complaint against a contractor who performed shoddy work. But the mediator, although nice, was extremely gullible and was taken advantage of by this contractor. I settled for a lower amount just to get the case over with, but he kept making excuses about a fake delayed home sale to get out of paying until I finally put my foot down. That s when the Mediator told me that the contractor s number was disconnected and I had to take him to court. I wasted a lot of time for nothing. What I found out later was he never disconnected his number, he just blocked the mediator s line and she didn t even realize it. I wound up taking him to court and an agreement was filed. But even then, just to get any money out of him was like pulling teeth. He even ignored my lawyer. Thankfully this mediator s supervisor called me to find out information about the case. As much as I was bitter with consumer affairs, he seemed so sincere, so I talked to him respectfully. That proved to be beneficial, because while this contractor ignored the mediator, ignored the lawyer and didn t care about court papers, he knew well enough to listen to the supervisor. The supervisor put his foot down telling the contractor to pay up or lose his license. This was something the mediator should ve done but thank goodness I had someone at consumer affairs who actually cared about my case and brought justice against this horrible contractor. While I was very disappointed with the mediator s handling of the case, I was very happy that someone higher up cared enough to help me and for that reason I gave consumer affairs a five.

The longest wait ever. City workers are the worst. Once there time is up, goodbye see later and leave you there.

The city could hire anyone with great and fast service for them but they hire ungrateful people having a job. Melissa was a very rude and lazy service completely ungrateful of having one. Please you wouldn't be having that well to done body or pound of makeup if it wasn't for the job, atleast assist right. give a job to those who actually need It.

Instead went to nyc small business center in queens, great service.

Services are so horrible, I'm moving to another state to do my business cuz they're money-hungry in New York City.

I must say for a government office the place look like a five star hotel lobby.
The staff members are very helpful and hard working . The line is moving very fast, I was sure it will be a whole day event, but it was one hour.

Edgar is very helpful and very friendly at Newsstand section

I only want to congratulate Ms. Julie Menin on her new position as Commissioner of New York City Consumer Affairs Agency.

I had the honor of meeting and campaigning with her last year, while running for Manhattan Borough President. All I can say is than Julie is fair and possess strong moral and working ethical principles which will be her foundation leading the Consumer Affairs Agency. On behalf of myself and all my family, congratulation.

In advance Good Luck and a lot of success on your new tenure.

Warmly,

Jimmy Rosario

This is a Highly Efficient Dept of This Great City. Make sure Your Paperwork is Ready.

The building was awesome and in perfect location for it's purpose however it's a professional building with serious work that is going to be done and that is asked for. So I was a little taken back by the security in the lobby floor joking around with me about which floor I was attending. It was uncalled for and non professional.

Look, it's s gov org so your not going to get the worlds top service but at least they get the job done. Go knowing that you may not get all your answers today but you will give the Permits eventually

It seems that it is most difficult to at least file / inform of a complaint; specially since there is no option to do so online and either fax or mail the complaints; which is a mode used 20 years back.

NYC gives you a license by making you jump through hoops... then sends out their gestapo inspectors to find violations and fine the life out of your business

I went for a license 3 weeks ago and I have yet to receive it

This is your typical large city agency that hands out business permits, testing and various other licenses to do business in and with the city. While nothing in perfect (far from it), in municipal government agencies, and the same holds true here, they are fairly well organized. Although they neglected to tell me that I needed a particular form when I initially checked it (a form that was not included with the forms package which was downloaded from home and filled out even before showing up), so I wasted time and had to come back. The staff seems knowledgeable and relatively efficient and they get you in and out fairly quickly. In any case, you can't avoid this place if you are trying to do business within the city and need a license or permit - just make sure you have everything you need prior to going here.

Dillon and his team so cool, professional, thorough, and patient working with me in applying to become an employment agent "theatrical". Thank You!

Not helpful at all, do not listen to the consumer, talk on behalf of a business.
This DCA concluded a manufacture is not responsible for a defective, furthermore, infomed me if you do not like it just go to court. Do not expect reasonable answer from here.
What about just say buy a new one?

Called Consumer Affairs phone number shown here, was transferred to 311. 311 transferred me to Africa. Africa transferred me to India. India transferred me back to NYC. NYC representative didn't speak English so I hung up, went home, a wrote this review.

Always a waste of time unless you wanna know if the garbage goes out today or not. They never know anything you're better off using google the phone receivers jobs here are a complete waste of tax payer money. A WASTE OF MONEY AND TIME!

Always at least 1-2hours waiting there, I would recommend trying to get there on a Wednesday when they open early. I guess it depends on what you want or need to accomplish by going there. But if you can avoid going there in person do so. It s impossible to park anywhere near there. 50% of the people there are helpful and eager to assist while the other are not as helpful and are there only to do their job nothing more nothing less.

Always a great experience. Reliable source of information, hard working staff. Just know where to go.

CRIMINALS THEY BOUNCE YOU AROUND ANG HANG UP ON YOU RATHER THAN TAKE YOUR CALLS

Long waits, unsatisfactory results. Employees are under trained.