New Jersey Natural Gas Review

Customer service was great and the first responder tech was at my apartment within the hour.

It's good cause It's close by. So I can pay gas bill in person.

Fun holiday party for the employees. Dot Your Face was there as Mrs. Claus.

Had my gas meter changed today guys were awesome! Arrived within window time, professional and courteous thank you!!!

Greg and Chris were terrific replacing the gas meter to my house! Prompt, courteous, knowledgeable, friendly!

Update to my review below: I had not seen their response to my review for a long time. When I did and responded to them they immediately contacted me and sent someone to my home to see the meter. Turns out the meter is in the only place it can be due to the layout of the house & property. Not as thoughtless as I originally felt it was. They can t move it even if I paid them.

Thank you NJNG for your quick and thorough response. And for letting me know there is an auto shut off in case of flooding.

Just built a home and find it amazing that I may be the only house in the whole town with a Huge gas meter dead front and center of my home. Really! Would it have been so difficult to show some thought to safety, (even if it s just our feelings of safety) or a little kindness and respect and put it on the side of the house. We are in the highest flood zone, so if we get flooded the first thing to be hit by water is the meter. Feeling Very Safe? Not! And it may very well be the only damage to our home every time we get a little water. Thanks for considering the well being of our family. And definitely if there were a different company would use them & rip that out at any cost! A little sleep goes a long way. Just ridiculous!

This once was a great company to deal with, great customer service, they have over the years promoted energy efficiency appliances and now seems customers will pay a heavy price. From building a 28 mile new pipe line to warm weather, less gas usage, the company has managed to talk the regulators into a 30% delivery rate hike. So NJNG managed to talk the regulators into raising your gas delivery prices by 30% in 90 days. from .52 cents a therm in September to .67 cents a therm by November and in three increments, look at your bill. Some of their reasoning was warmer than normal weather and high efficiency equipment. So those who installed such boilers and water heaters are now being penalized. And even though majority of their customers received new gas meters in the past 5 years, they will be once again replaced to install the new "smart meter", and we also now get efficiency reports mailed to 500k+ customers, cant imagine the cost of that every month, defeats being efficient but it seems that's not what Westhoven is after. Very curious where our regulators that are supposed to be protecting the public. Use electric where you can, including tankless electric water heaters and stoves. I believe it still is a great company with much room for improvement. Will be also watching their stock.

Great place to work. People are very friendly and helpful unlike the private companies. There is a substantial portion of employees who are in their 50's, 60's who have been with company for long time which tells that people like to retire from this company.
Overall, a healthy and friendly working atmosphere with good options to move within the company. Thumbs Up!!!