New Era Realty Reviews

Improperly deduct your security deposit after 2 years living from one of their location. Charge normal wear and tear repairs for new tenant, upon move out inspection, the employee assigned for this property indicated that I left the property in good condition and when requested for a move out inspection, the employee does not have one, instead it was just written on a note pad. Property Management does not respond to phone call, insisting on letter correspondence. Beware, strongly advice you cover all your tracks when renting from them.

I was told that I had an eviction when I didn t,also was told that the made up eviction no matter how old, little did they know that I have a lawyer comb through my credit report for more tha a year now, keep in mind this is not the first company that looked at my report that week and no one ever said that was on it,even talked to my old realty company, they simply laughed and told me there was no such action or no reason for me to have an eviction.we plan on reporting this practice to the proper authority

I went called to make an appointment the lady took down my information. I called the next day to confirm my time they said they never took down my information or made the appointment. They ended up making a new appointment with me. When I showed up for my appointment there was another couple already there waiting to see the apartment. They told me the realtor never showed up for there appointment which was 30 minuets before mine. I ended up waiting with them for 30 more minutes for the realtor that never showed. I also found it shady they told me they only show apartments after 6p.m. Worse experience ever and very unprofessional.

Real lousy property management company. They send unskilled laborers to your home or wherever you are renting and instead of fixing the problem like a real handyman or contractor would, they break things or make it worse. As for the office, they are unprofessional, disorganized and rude. My suggestion to anyone considering doing business with these people is to avoid them like the plague.

This place is a joke. They keep saying I owe money for September and October and I don't. It's easy proven. They do nothing here on our property. Extremely unprofessional. They are rude and have no idea what's going on. Zero communication between themselves and with us. I give the - 5

I've rented from New Era Reality since 2015. Although I've never met Rain, I've had the pleasure of working closely with the staff in the office. They have always been professional, pleasant and helpful. They will follow up on your request and see the process through until the end.

They treat you like a person and not just another client, during my horrible divorce I ran into some financial issues and they were always accommodating and understanding if I was a few days late paying my rent. They worked with me that help relive a lot of stress.

I am still currently renting from New Era and just moved into a beautiful rental they made the moving process stress free and pleasant.

I would recommend New Era Reality to friends and family because they provide more of a person touch to the process.

Kristen Hood

We looked into renting a home from this company and Shanik was our point of contact. She was such a pleasure to work with and she needs to be recognized for her professionalism. She's not only professional, but also very attentive, helpful, prompt and nice. This is a great company to work with when looking for a home to rent.

An amazing experience! Selling OR buying a new home alone can be can be stressful, but selling AND buying at the same time can be downright exasperating. We had Rain Liu and New Era Realty as our agent on both sides and truly could not be happier and more satisfied with the process. With experience, passion, professionalism, and an unparalleled knowledge of the local market and network with local vendors to fix practically any issue that arrives from buyers request to fix lists, house repairs or property maintenance with efficiency, quality, and low cost, Rain genuinely takes care of you as an individual and makes the process as smooth as possible and is always available throughout the process. With out a doubt Rain and New Era Realty have our confidence and unconditional recommendation now and in the future.

Like other have said this place is a JOKE rude and unprofessional wish i read the reviews before

Rain is the best! She help us for over 2 years now.. we so happy with New Ear Realty. Rain is very friendly, professional, thoughtful. Wish we can give 10 starts!

I wish I could give no stars. They charge extra fees any way possible without permission or notification. They also sent a ledger to the new owners of our complex with incorrect rent amounts, new leases that were never signed and added water, trash, and sewage to the new lease rent amount without notifying the tenants. Very sneaky, dirty, untrustworthy company. By the way, they also collected CHAP payments for rent and didn't report it as paid. Luckily, I had emails and records from CHAP to prove the ledger this property management company provided was an incorrect balance.

Worse company to deal with. Rip offs big time.
Unprofessional, rude.

They are very unprofessional. Keep you on hold and don t apologise

New Era has been my management company for many years and I did not have any issues with their service. Their cost of repairs and management fees are competitive, even better than my previous management company. I ended up transferring everything to New Era. The owner personally takes matters in her own hands to solve any issues between the tenant and property. She would manage it as if it was her own property!

Good management company. Very clear in expectations and policy. We called for a repair man but they never actually came, but I don't know that I've ever had a property management company that was good with sending out people for repairs. We cancelled our lease early, and they made the process easy and painless. They also state what the cleaning deposit will go towards, and that it isn't necessary to clean certain things as it will be cleaned using the cleaning deposit. Which is super cool because then I know where my money went and I don't feel like they just asked for it to make extra money.

This was the worst experience I have had with property management. The second year we asked the landlord if we could leave a couple months earlier since our move out date was the same day ., which would be terminating the lease agreement 2 months early paying the 1 months worth of rent upfront and forfeit of your deposit including that proper written 60 day notice." After reading this I was trying to understand how this was helping us. She was actually trying to get more money from us by having us forfeit our deposit. We decided to stay and leave the property two months earlier paying double rent. 8 months later we got a letter saying we owed $350 for a cleaning fee and $80 fee to change light bulbs and air filter. We were also charged a fee for the carpet which we had to have cleaned when we moved in and had it cleaned again when we moved out by a professional. All in all we left this place cleaner than when we arrived but still got overcharged. If you plan on going with new era realty you won't find compassion or honesty. Don't expect to get much back on your security deposit. they're are con artist!!!!!