Perfect
I had an excellent experience at this specialist veterinary practice. From the moment I booked my appointment, the ladies on the phone were friendly, welcoming, and helpful. I was pleasantly surprised by how quickly I was able to get a consultation—literally the very next day.
When I arrived with my dog, it was clear that the staff understood how anxious pet owners can be. They were not only professional but also compassionate, even offering me a coffee while I waited. The clinic itself was clean and well-organized, which added to my confidence in their care.
Although my dog was only booked in for a consultation, the team went above and beyond by arranging for diagnostics to be done the same day. This saved me an extra very long trip and, more importantly, spared my dog the stress of another visit. I truly appreciated their consideration.
The vet I saw was outstanding—exceptionally professional, thorough, and knowledgeable. She took the time to explain everything to me in detail, using layman’s terms so I could fully understand. Her passion for animals was evident, and she showed great empathy for both my dog and me. She carefully reviewed my dog’s scans, comparing them with others to illustrate the differences and reassure me that my dog was actually in good health.
She answered all my questions perfectly and truly put my mind at ease. Thanks to her expertise, I left feeling reassured and confident that my dog was in great hands. She is an absolute credit to the practice, and both my dog and I are incredibly grateful for her time, patience, and professionalism.
Highly recommended!