Unfair Business Practices
This was the worst experience I have had with any company so far. I paid US$443.54 on October 16, 2022, for a '4 matches package' or the 'Date Me Package' and received only one match. Their excuse was that "matchmaking is for both parties to express interest," but guess what? By using this loophole, they can deliver the "matches" to you in 10 years if they want. I believe that when purchasing a service, it should be delivered within a reasonable amount of time.
The complimentary events offered were also not great. In one event, about 3-4 females and up to 8-9 males showed up. Another male participant was so dissatisfied that he and I had to step out and grab a drink in the same venue. He told me about buying a ticket for an event way before, and it was so delayed that this was the only event your company could organise, so he made an effort to come, and this was what he got. Needless to say, he advised me that he didn't get any sort of refund either and considered his money lost.
Unfortunately, on June 19, 2024, I also came to the same conclusion as that guy: 75% of my US$443.54 has been lost forever to a firm with unfair business practices with multiple loopholes used.