Cannot be reached by phone. And finally we have an interlocutor, he does not have the means to respond to our request. Today I am calling as a caregiver.
Personally, I left 10 years ago. I pay more for my mutual, but at least they do the job. Ociane at the time was unable to properly manage my twins' health reimbursements. For angina it is not serious, but for dental or optical it is.
I have never seen a mutual fund manage its reimbursement requests so badly!
1 month and a half that we are waiting for the reimbursement of excess fees ... 900 please ... and them ... well nothing they are sorry !!!
No kidding ! It's a shame! don't you think the health situation is difficult enough? do you think that we can afford to have an overrun of 900 without needing you ???
beh if that was the case, we would skip you!
I am really furious, it's scandalous!
Request for more information 0
Application for capital death since 4months still nothing unmeasured knowing that the funeral pump is tired of waiting
service, welcome 0 review staff !!
Pros, a pity that the smile is not included in the price.
Mutual that is useless with deceptive prices. I took this mutual for orthodontic care that the mutual normally reimburses. I send my invoice by email, 3 weeks later I receive a letter to send the invoice back in PAPER format !!! Just to waste time and pollute a little more! Then, no news !!! I call and I am told that I will not be reimbursed because it is not orthodontics !!! The joke of the century, I just call it outright scam! Then I send a quote for further care and 15 days after sending no news !!! THIS MUTUAL IS NULL and it hasn't reimbursed me in 1 year! RUN AWAY !!!
Pay a health insurance with an option, so that we are not reimbursed for surgery and let the client pay all the costs at her expense in a large amount. No help. Very disappointed with this mutual
reimbursement problems even my pharmacist can no longer be paid I try to reach them by phone impossible and they do not answer my emails so I know what I have to do I will quickly go and look elsewhere but they do not forget to take from us every month thieves !!!
Actually friendly, spacious offices and cozy atmosphere but for listening to members there is no one, the repayments actually wait, ex several months late on benefits, bad faith I would say more ..... Stop benefits without warning, we are forced to fight to have our refunds. So conclusion: cash to avoid are good only to cash the members money, and why this tumble since matmut.
I've been waiting for a refund of a paid pharmaceutical bill for two months. With each phone call, the same refrain: we do what is necessary.
In fact, it's no use. They are useless. Incompetent, unreactive. To flee as quickly as possible.
Mutual health claiming to be a true mutual in comparison with others. In fact, she's like everyone else ...
The packages offered increase according to age and your refunds are good only if you have a good contract "expensive".
It is better to make quotes and put everything in comparison.
Very good welcome, all information is provided quickly, very competitive prices!
Hello, this mutual insurance company does not respect the deadlines for registering complementary health contracts (4 months later). I do not intend to let myself go and initiate legal proceedings. It is out of the question that I sit on hospital costs and others by your incompetence !!!!
Very good friendly staff, answers questions, takes the time and leaves time for reflection to decide
Terrible service, 25 minutes of waiting then discreetly it hangs up!
As a health professional, we love this kind of welcome !!!
Thank you for wasting our time
late refunds, on invoice for the third party paying with a specialist doctor, increase in contributions 2018, I change mutual for a cheaper one and near my home
I called them to modify my contract to remove the options. the lady replied that it is too late, we had to make this request 3 months before, in these cases we have to wait until 2022 which is false since 12/01/20 we have the right to change mutuals at any time. this mutual is to be avoided
They ignored my request for 13 days.
Then they made me believe that my rights have expired. When I saw that they were wrong, and supposing them to be simply uninformed, I wanted to clarify government texts and assert my rights ... first they pretended not to believe me on said texts , then when I asked them to start the process and at worst they are right and I am wrong and my rights will simply be denied ... they finally confessed to me that it was their internal service that refused my file for reasons of internal procedures. If I had known that on the 31st, when they made this decision, and not on the 15th after digging, I could have turned to another organization. But they were in bad faith ... Unbelievable. Shameful. Simply ashamed.
P.s: it's a shame to trust the decisions of your colleagues without trying to understand the person online. This is bad practice - advice from a sister in customer service.
Hello,
It has been several months that I have been desperately trying to terminate my mutual health contract as well as that of my son because I have a compulsory mutual with my employer since January 1, 2020. Despite my phone calls (I was advised to call at the beginning) then simple and recommended letters (I have provided all the supporting documents), I am promised to reimburse me for the installments paid and these are people who do not care about the customer because soon a year that I continue to be withdrawn. To avoid. Thank you for taking this advice into consideration because social networks remain my last chance for my file to be finally processed!
Attached a baby asks all this time especially that he is sick
I put a star because I cannot put less.
as a health professional, he asks to send a fax for an unpaid bill from them. Wait 10 min to say they work only by fax or mail. a beautiful administration of the 90s. firm and authoritative telephone advisor.
welcome, we inform you in a precise way, I recommend.
OCIANE MERIADECK Detailed explanations of the contracts. (health, home insurance, and auto)
Quick and very efficient welcome, better received than by phone in Bordeaux
A request to terminate a health contract that takes more than 8 months and yet the termination has still not been validated by the Ociane Matmut group.
Indeed, the debit is always made from the bank account despite the sending of the employment contract so that the employer certificate for compulsory affiliation to the company's health plan.
We therefore find ourselves paying two health mutuals, and when we manage to have them on the phone, there is always an excuse and that each time (employment contract according to Ociane is not a compliant paper, the certificate from the employer is not as he would like it or a letter that we have never received ...)
I am therefore not satisfied with this group and that is why I put a note of 1/5.
Since 01/02/2021 that I am no longer a client, they still have not done the necessary to cancel the mutual insurance on the AMELI account. Despite my phone calls in January and February, still nothing was done. Unimaginable that a company like this one. Save yourself quickly.
Apparently it is natural for this mutual to add options to the contracts without your agreement. And we are still lying to you on the phone by making you believe that these options are mandatory, to finally change the version if you raise the tone and then tell you to retract by email when it is ABOSLUMENT to make a registered letter ...
I had this mutual that I terminated, having a mandatory mutual from my employer. Ociane refuses to repay me deadlines, when other mutuals return a certain number, or even since the date of compulsory membership. I think this can be useful to know for new subscribers.
I am not used to this kind of exercise but now I am forced to do it because I have simply never experienced it before !! I have been with this mutual for a year and after about ten telephone exchanges at the meter, they still have not established remote transmission with my Social Security center !! Each agent on the phone replies "it's not normal we are going back internally" they've been sending it back internally for a year to establish remote transmission with my Social Security !! And as of this writing the situation has not changed !! I don't know what to think about it?
Complicated and personal parking rather cold certainly because of covid19
I had the chance to speak on the phone with a very friendly, professional, and very attentive lady! Thanks to Mrs. Roger! :)
Home very uneven, sometimes very charming, other times by angry hyenas ............. Like everywhere, what ... But when it's charming, it's charming ...... There are some who have voices .... M'mmmmmm '... Me who ....... Oh yes ......
I advise against. There is no humanism or solidarity. You must fight and be VERY patient, if you have signed a cdi and you have another compulsory mutual, to stop the matmut. Because of course they continue to take from you for as long as possible. Or until you block the direct debit.
Very bad mutual health.
A lot of computer bug.
Does not respect contracts.
Difficult to join and each time a different person who must explain the problem!
Strongly the end of the year to change!
The reception with this agency is remarkable, very satisfied by the listening, the extreme kindness and the professionalism in the person of Mrs. ROGER Chantal a big thank you!
There are two people at the reception, a charming one who knows her job well. And an incompetent and very unpleasant. Why at reception ???
matmut.fr