Murray HVAC Pros

Murray HVAC Pros is a local heating and cooling contractor based on 900 East in Murray, Utah, founded in 2018. They offer furnace repair, furnace replacement, furnace maintenance, heat pump services, and ductless mini-split systems. The company focuses on improving indoor comfort and energy efficiency for homeowners across the Salt Lake Valley, including Murray, Holladay, Cottonwood Heights, Midvale, Taylorsville, Salt Lake City, and Millcreek.

The business differentiates itself by paying its technicians hourly rather than on commission, ensuring recommendations are based on craft rather than sales targets. They perform Manual J load calculations on every install to size systems correctly, avoiding oversized equipment that runs longer and cheaper. Every furnace installation includes high-altitude derating for the 4,300-foot elevation of Murray to ensure proper gas pressure and combustion verification.

Customers can request service by calling 801-349-1475, emailing [email protected], or submitting a service request form on their website. A real team member calls back usually within 15 minutes during business hours to discuss the issue before dispatching a technician.

The company provides up-front pricing in writing before any work begins, ensuring homeowners know the cost before the first wrench is turned. If a diagnosis changes the required repair, they stop and call the customer to update the number rather than proceeding blindly.

Murray HVAC Pros operates out of a shop on 900 East and serves a wide area including Murray, Holladay, Cottonwood Heights, Midvale, Taylorsville, Salt Lake City, and Millcreek. Their local crew lives in these same neighborhoods, allowing for quick response times and familiar service.

The business has been operating since 2018, starting as a small operation with one truck and two techs near the corner of 900 East. They have grown into a local fleet while maintaining their original approach of real diagnostics and real Murray techs in real trucks.

One reviewer on Trustburn praised the technician for being on time, professional, and fixing their AC quickly with fair pricing and great communication. The review received a 5 out of 5 rating on August 5, 2026, highlighting the company's reliability and customer service.

The company handles rebate paperwork for ThermWise rebates on high-efficiency furnace installs and Wattsmart rebates for cold-climate heat pump systems. They assist customers with the necessary documentation to ensure they receive available financial incentives.

Their team emphasizes a hands-on approach with real phone pickup, meaning a tech answers the call directly rather than an answering service taking a message. This ensures immediate communication and faster resolution for urgent heating and cooling needs.

The business is licensed and insured, with license verification available through the Utah Division of Professional Licensing. They state that some service work may be performed by qualified subcontractors while maintaining oversight.

Murray HVAC Pros operates on a Mon–Fri 7:00 AM – 8:00 PM and Sat–Sun 8:00 AM – 6:00 PM schedule, with 24/7 emergency service available around the clock. This flexibility allows them to address urgent heating and cooling failures at any time.

The company's story highlights their rejection of upselling tactics and oversized equipment, focusing instead on right-sized systems that run longer and cheaper. They aim to provide a recommendation a tech would tell their parents, prioritizing long-term reliability over quick sales.

The website mentions that a real Murray HVAC Pros team member picks up the phone, emphasizing a personal touch over generic quotes. They prefer a 5-minute conversation to understand the specific issue before sending a generic solution.

The business uses a combination of phone, email, and online forms to reach customers, with phone being the fastest method for urgent issues. Non-urgent questions are best handled via email, while the online form allows for detailed upfront information.

The official website of Murray HVAC Pros is murrayhvacpros.com.